Thank you for the swift response. Sorry if I used the wrong vocabulary. I will make every effort not to continue to do so or mislead you in your efforts to help us. I do not want or intend to impede your efforts or waste your time I guess we aren't even aware of what our exact issues are, lol. I look forward to learning as much from you as I can while solving our problem. Just to forewarn you that though I will answer and follow directions as quickly as possible, we may be a little slow in deleting and moving the personal data, reason being I personally have nothing saved, it is all my sisters. She is 14, so if you can imagine and recall how a 14 year old acts you know that perhaps more challenging than my lack of computer knowledge is dealing with an argumentative and fickle adolescent, lol. She constantly complains about and asks for help fixing the computer, but will need persuasion and urging to complete her part in this, as it is all on her private profile and I have no access to it. So I will instruct her on what she needs to do and try to work along side her. In the meantime I will give you the info you have asked for as we await her to complete the removal/movement of the personal data as you have instructed. BTW thank you for telling me exactly how to find the information since i would have been googling and searching for possibly hours, lol! So here goes:
Microsoft Windows XP, Home Edition, Version 2002, Service Pack 2
-Processor type, Amount of RAM:
Dell Inspiron I2200, Intel® Celeron® M processor 1.40GHz 1.40 GHz, 248 MB of RAM, Physical Address Extension
- Hard Drive Size/Free Space:
Capacity: 36,314,607,616 bytes 33.8 GB
Used space: 480,219,944 bytes 457 MB
Free space: 35,834,396,672 bytes 33.3 GB
-Security Programs in Use:
This I'm not so sure of how to find out. The icon on the bottom says Norton Protection Center and has a litttle red bubble with a red exclamation point, so I assume it is either not on, not up to date, or does not have all recommended options turned on. I hope this helps and if it is not helpful I am open to whatever you suggest to give you more helpful/accurate information.
I hope this is what you need and I will have my sister begin to work on her personal data tonight as soon as her homework is finished, but if you need anything else before she finishes that please tell me and I will get right to it.
Lea and Anna V