[911pchelp]

Print option doesn't work in Outlook Express 6 ... used to - for 6 years. Print option also doesn't work in IE7 ... but does work in Firefox . Same result from File menu ... File -> Print -- just doesn't do anything.

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This is an update to my original post.

Before the NON-PRINTING problem ...
My PC had a system 'meltdown' which was corrected (Strange Happenings -7034s, 7024s, 20063, ZA Err but left me with the NON-PRINTING (but only in OE6 and IE7) problem.

With no response to my cry for help, here are the things I've done:

Removed and reinstalled the printer driver after downloading latest driver from EPSON - no change
Reviewed Tools-> Options in OE6 but didn't see anything about printing (which I knew before but checked anyway)
In IE7, tried to 'Restore advanced settings' (Tools -> Internet Options -> Advanced (tab)) - only result was Dr Watson error
In IE7, tried to 'Reset' (Tools -> Internet Options -> Advanced (tab)) - only result was that I couldn't go to any URL (in IE7) without rebooting

Is reinstalling OE6 or IE7 an option? (Fortunately I use Firefox 99% of the time and OE6 is working fine except for printing).

[911pchelp]

This is an update to my original post.

Before the NON-PRINTING problem ...
My PC had a system 'meltdown' which was corrected (Strange Happenings -7034s, 7024s, 20063, ZA Err but left me with the NON-PRINTING (but only in OE6 and IE7) problem.

With no response to my cry for help, here are the things I've done:

Removed and reinstalled the printer driver after downloading latest driver from EPSON - no change
Reviewed Tools-> Options in OE6 but didn't see anything about printing (which I knew before but checked anyway)
In IE7, tried to 'Restore advanced settings' (Tools -> Internet Options -> Advanced (tab)) - only result was Dr Watson error
In IE7, tried to 'Reset' (Tools -> Internet Options -> Advanced (tab)) - only result was that I couldn't go to any URL (in IE7) without rebooting

Is reinstalling OE6 or IE7 an option? (Fortunately I use Firefox 99% of the time and OE6 is working fine except for printing).

[happyrock]

because the printer works with firefox we know its not the printer or driver causing the problem
lets see if we can get it to work with IE
try uninstalling IE7...it will just roll back to 6
also try reinstalling OE..backup your data and address book first though

[911pchelp]

Thank you happyrock !

Are you sure it will rollback to IE6? Now that my 'meltdown' has been fixed, I'm leery of anything that will disrupt my system again. But I'll do it as soon as I hear from you (will search for answer in the meantime).

[happyrock]

yep..don't worry you shouldn't need it BUT you can always get IE6 here...or ..here

Description
Internet Explorer 6 Service Pack 1 also includes Outlook Express 6...this may cure the outlook issue too...

Edited by happyrock, 10 March 2009 - 07:12 AM.

[911pchelp]

Thank You - will try

[911pchelp]

Totally embarrassed! Should have noticed before.

Neither OE nor IE7 appear in the Microsoft Add/Remove list. (Also used EasyCleaner - by ToniArts - and Add Remove Pro to see list but neither was there). Checked my C:Program Files and the programs were there ... duh - they had to be to execute)

What's my next option?

[happyrock]

try this.........


Make hidden files and hidden folders visible

1. Click Start... and then click My Documents...
2. On the Tools menu... click Folder Options...
3. Click the View tab...
4. In the Advanced settings list... under Hidden files and folders... click Show hidden files and folders...
click OK...

To uninstall Internet Explorer 7... follow these steps:

1. Click Start... click Run...
2. In the Open box... type in %windir%\ie7\spuninst\spuninst.exe... and then click OK...
3. Follow the wizard instructions to uninstall Internet Explorer 7...

verify that Internet Explorer 6 is restored...

1. Click Start... click Run...
2. In the Open box... type in iexplore... Windows Internet Explorer opens...
3. On the Help menu... click About Internet Explorer... The About Internet Explorer window opens...
4. If the Version number begins with 6... you have successfully uninstalled Internet Explorer 7 and restored Internet Explorer 6...

Edited by happyrock, 10 March 2009 - 03:17 PM.

[911pchelp]

DONE .... JOY THANK YOU

Both IE6 and OE6 print OK

Reinstall IE7 now??

[happyrock]

your welcome...and thanks for letting us know... ..that tip may help someone else with the same problem...

I still use 6...had way to much grief with 7...but its up to you...

[911pchelp]

IE6 vs IE7

I don't really use either one .... use Firefox 99% ... only use IE if:
1 - web page being 'visited needs it
2 0 I need to test the website I design to make sure it looks OK on IE

[happyrock]

then 6 is good enough...I'm like you...I don't use IE for anything except the few sites that firefox won't work with...and at this point I can only think of 2

[911pchelp]

Thank You happyrock

This issue is resolved but I don't know how to mark it.