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HELP - My Prompt Randomly Selects Programs


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#1
DancingMouse

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I have an HP Smart Touch Screen computer. I have had it one year. The computer prompt/selector automatically starts clicking for 10 to 15 seconds randomly on my screen and it ends up opening programs and screws up my photo editing. I don't think that it is the actual mouse because when I move the mouse it has no control when this happens. The clickiing is usually in the center of the screeen
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#2
Facedown98

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Hi DancingMouse and welcome to Geeks to Go!

Touch screen issues tend to be the most annoying because cannot simply unplug it to narrow down the cause :)

What I want tot do is run through some basics with you and see if we can keep the ball rolling.

(1) When did this start?

(2) Were any system changes made to the system shortly before this happened? Any programs installed, updates applied, etc?

(3) What is the exact model of computer you have?

(4) Have you tried cleaning the area to make sure nothing is throwing the sensors off?

(5) Is there any one particular time when this happens? (Such as only after logging on and the issue stops after 15 mins, or is this a constant issue that randomly happens no matter what program is running?)

(6) If you have tired to resolve this issue in any way, please let us know what steps you have taken.

Once we receive your response it should be easier to troubleshoot the issue.

It is my pleasure to serve you. Good luck! :)
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#3
DancingMouse

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I have had the problem since I purchased the computer. I thought it was just an occaissional thing at first.

I found an article online a few minutes ago but, it doesn't exactly have the right answers.

I have windows vista and a HP Touchsmart computer.

http://coastalexplor...cles/cursor_fix
Fixing the "Crazy Mouse" Problem
Windows XP (and sometimes Windows 2000) has a problem where a GPS is mistaken for a serial mouse, most of which died years ago. Because of this error, your mouse cursor will jump about the screen as if its tail was just caught in a trap. Frequently, Windows will also think you are randomly pressing the mouse button while this is happening which can lead to all sorts of nasty things. Here's how to fix it.
Since this article was written, more ways of solving the problem have been discovered. One somewhat technical, but very effective method of solving the "Crazy Mouse" problem once and for all is described on this Microsoft Help and Support page: http://support.micro...t.aspx?scid=kb;[LN];Q131976
Microsoft also has a tool that can be used to perform the fix as well. You can read about it here: http://support.microsoft.com/kb/819036
Microsoft has a long and technical description of the problem that is somewhat hard to find, and even harder to understand. Plus, it claims the problem is with Windows 2000 and has been fixed in a service pack. Of course, if you ask anyone with a GPS and Windows XP, they will probably tell you otherwise. You can see that article here.
One "simple" fix to the problem is to simply leave your GPS turned off until Windows XP has booted up. Not so simple if, like me, you leave your GPS on all the time and occasionally turn off the computer.
A much better fix, however, is to simply disable the automatic detection of serial mice. If you have a serial mouse, please donate it to a museum and get a real mouse. You'll want to use the wheel on a new mouse to zoom in and out while looking at charts in Coastal Explorer anyway...
To perform our simple fix for the standard COM1 and COM2 ports just click here, select Open, and answer Yes to the question about writing to the registry.
Please note: This works great on the few computers we have tried. We have received reports that it only results in an error message for some people. We don't know why, it doesn't make sense. It could be that they have a laptop with only one COM port, or even no COM ports. This patch will not work for USB to COM port adapters, or PC-Card (PCMCIA) COM ports, or BlueTooth COM ports, just the old standard COM1 and COM2 ports that every PC had in the good old days.
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#4
DancingMouse

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The work area doesn't have anything that would interfere. Originally the only thing plugged in or is nearby is the computer itself.

The random "crazy mouse" clicking happens all of the time. It clicks away when all programs are closed and the screensaver is on.

It clicks away when I am in a program too. It has no preferences.

It just screws everything up. I can't watch a show on the computer because it starts clicking and stops the show. I cant edit my photos well because when I try outlining an area to change the darn thing starts clicking and selects all kinds of things in the photo and it just really is frustrating.
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#5
Facedown98

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Have you checked with HP for any driver updates pertaining to the touch sensitive screen?

How old is the computer?

Also, I'm looking for the EXACT model you have. It's an HP TouchSmart _______. There are many different models of the TouchSmart family.

Edited by Facedown98, 22 February 2009 - 01:42 PM.

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#6
DancingMouse

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Computer was purchased in November 2007.

Touchsmart iq770

rn635aar aba

http://www.pcworld.c...t_iq770_pc.html
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#7
Facedown98

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Do you have any other problems with the PC? Is it slow? Any Internet pop-ups?
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#8
DancingMouse

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My computer is occaissionally slow I use Yahoo but otherwise no.

Other issues Ihave are related to programs that freeze such as WORD. I think that is directly related to the clicking where is grabs text and erases or moves it around in my document.

Just now the darn thing clicked on 5 of the buttons in this communication and I had to reverse them.
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#9
Facedown98

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I see.

What I would like to do is first make sure that the issue is within the hardware/software realm... I'm going to suggest that we have a Malware Specialist look over your PC first. Some forms of Malware can do strange things, usually causing slowness or erratic behavior. I just want to make sure the PC is clean before we move forward.

Please follow the instructions below and give me a shout when you get your clean bill of health from a specialist.

I suggest you go to the Malware Forum and run all the steps located in the START HERE. These self-help tools will help you clean up 70% of problems on your own. If you are still having problems after doing the steps, then please post a HiJackThis Log in THAT forum. If you are unable to run and/or post a HJT log, then post that in your initial post in the topic you create in that forum.

If you are still having problems after being given a clean bill of health from the malware expert, then please return to THIS thread and we will pursue other options to help you solve your current problem(s).

Good luck! :)
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