[Tamiam]

Hello,
I am hopeful that someone can help me, as I am so frustrated. Just got my Acer Aspire 5920 back from Acer's 'wonderful' repair center (again!) and now it won't recognize my CS3 (Adobe Creative Suite) software CD I am trying to re-install (Have to re-install because they wiped out my hard drive when they had it at the repair center). It will recognize and run some movies when we put them in the CD/DVD drive, but not others. I was planning on working with Photoshop all weekend and now have wasted half of it trying to figure this out. Calling Acer or using their online help is like going through he--. Done it many times with this computer. If anyone has any ideas, I would be so grateful.
Tammy
P.S. My son's movies work, but mine won't. He says the computer just doesn't like me. lol

[Advertisements]

One of these may help:
1. Uninstall the drive through Device Manager.
Restart computer. The drive will be automatically reinstalled.
or...
2. http://support.microsoft.com/kb/314060
Restart computer.
or...
3. Download, and run Restore Missing CD Drive patch
Double click on cdgone.zip to unzip it.
Right click on cdgone.reg, click Merge.
Accept registry merge.
Restart computer.
or...
4. Go to Device Manager, click a "+" sign next to IDE ATA/ATAPI Controllers.
You'll see two items:
- ATA Channel0 (or Primary Channel)
- ATA Channel1 (or Secondary Channel)
Right click on each of them, and click Uninstall. Confirm.
Restart Windows. They'll be automatically reinstalled.

If the above doesn't work, bad drive.

[Broni]

One of these may help:
1. Uninstall the drive through Device Manager.
Restart computer. The drive will be automatically reinstalled.
or...
2. http://support.microsoft.com/kb/314060
Restart computer.
or...
3. Download, and run Restore Missing CD Drive patch
Double click on cdgone.zip to unzip it.
Right click on cdgone.reg, click Merge.
Accept registry merge.
Restart computer.
or...
4. Go to Device Manager, click a "+" sign next to IDE ATA/ATAPI Controllers.
You'll see two items:
- ATA Channel0 (or Primary Channel)
- ATA Channel1 (or Secondary Channel)
Right click on each of them, and click Uninstall. Confirm.
Restart Windows. They'll be automatically reinstalled.

If the above doesn't work, bad drive.

[Tamiam]

Thank you very much. I will try this tomorrow. Hopefully it will work. I can't imagine sending it back to Acer repair AGAIN. What a nightmare! Thanks again.
Tamiam

[Broni]

Keep us posted