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can't see internet, no malware involved


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#1
yenwodjc

yenwodjc

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I originally was working with the Malware staff and was sent here. I ran all the recommended software and suddenly got an error message after rebooting. This is my last post with them:

Internet still not working but after computer restarted from Winsock I received a Service Control Manager message box. It said:

At least one service or driver failed during setup. Use event viewer to examine the event log for details.

The event viewer showed(under system logs)

"Adapter Intel® PRO/100 VE Network Adapter Link down" warning.

I have attached copies of the event viewer screens as word documents if that helps.

I have never seen that message prior to running winsockXPFix and I must have restarted the computer 100 times since the problem started.

Attached Thumbnails

  • event_viewer.jpg
  • event_properties.jpg

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#2
Broni

Broni

    Kraków my love :)

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Event ID: 4, Source: E100B may indicate bad/unplugged ethernet cable (try another one), or corrupt ethernet driver (reinstall).
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#3
yenwodjc

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Changed network cable and downloaded and installed updated driver, still no internet. However there is a PCI driver missing. Please see device manager windows attached. There is no name on the PCI Bus so I'm not sure were to go to download a driver for it.

Attached Thumbnails

  • pci.jpg
  • device_manager.jpg

Attached Files


Edited by yenwodjc, 23 February 2009 - 04:47 PM.

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#4
Broni

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1. Open Device Manager (Control Panel>System>Hardware>Device Manager)
2. The hardware whose drivers are missing will appear as Unknown device, so it's easier to locate the device.
3. Right click on the unknown device and click on Properties.
4. Under the Properties window click on Details tab and select Device Instance Id from the drop down box.
5. You should see a code similar to this

PCI\VEN_8086&DEV_27DC&SUBSYS_30868086
&REV_01\4&1E46F438&0&40F0

6. The portion of the code highlighted in RED is the Vendor ID and the portion highlighted in GREEN is the Device ID. In this example:

Vendor ID = 8086
Device ID = 27DC

What do you have there?
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#5
yenwodjc

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Broni,
Have not fogotten you, home sick in bed. Hopefully will have answer tomorrow.
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#6
Broni

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Get well soon :)
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#7
yenwodjc

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Broni,
The driver details button is grayed out, can not access it. What should I try next?
Thanks
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#8
Broni

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Not driver details button, but Details tab.

Posted Image
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#9
yenwodjc

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My version of windows doesn't appear that way. My 3 tabs are General, Driver, and Resources. The "Driver Details" button I am referring to is on the "Drivers" tab. I can't save the print screen file as a jpg on this computer to post it. Is there another format I can attach it in.
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#10
Broni

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Go Start>Run ("Start search" in Vista).
Type in:
cmd
Click OK (hit Enter in Vista).

At Command Prompt, type in:
ping www.google.com > ping.txt
Hit Enter.

In Window Explorer navigate to:
C:\Documents and Settings\your_name (C:\Users\your_name in Vista)
Double click on ping.txt to open it in Notepad.
Copy all text, and post it in your next reply.
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#11
yenwodjc

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Pinging www.l.google.com [64.233.161.99] with 32 bytes of data:



Request timed out.

Request timed out.

Request timed out.

Request timed out.



Ping statistics for 64.233.161.99:

Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms

Attached Files

  • Attached File  ping.txt   358bytes   122 downloads

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#12
Broni

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OK. There is no connection, then.
Tell me more about your setup....
What type of connection is it?
Desktop, or laptop?
Wired, or wireless connection?
Any router involved?
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#13
yenwodjc

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It's actually a server for a very small network, 3 other pc's hooked up. It is connected to a belkin router through a netgear prosafe 16 port 10/100 switch. The belkin router is in turn hooked into a SMC Router. ISP is Comast cable. All other PC's have internet access and communicate with server. I have Packet 8 VOIP phone service running through switch with no problems either
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#14
Broni

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If I were you, I'd just spend $10-$15, and I'd get network card. It may save a lot of investigation time.
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#15
yenwodjc

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Any particulars, or conflicts I should be aware of? Would Staples carry them?
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