[jerry1967]

Can some one tell me why my computer keeps locking up? I am running vista on a dell note book.

Edited by jerry1967, 23 February 2009 - 05:24 PM.

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Hello jerry1967

Many things can cause a computer to lockup from the system specs to resources to malware and even to available space on the hard drive. I will go through all 3 with you now.

First of all please can you post me the following information.

• System Specifications
• Space free on the hard disk

To get the system specifications please right click My Computer and goto Properties and that will be in there. To get information about the free hard drive space please goto start and click on My Computer and click on Local Disk C: and this will tell you in the left hand side how much space you have free.

Which programs do you use the most? do you do any video editting, photo editting etc....? these can take up resources and can cause a system to lockup in they arn't availble. Please answer them questions for me in your reply.

It may/may not be a malware issue but theres no harm getting a check done as this will solve that issue. I reccomend that you read the following topic here and then post your problem here.

At the moment I am unable to pin point the exact cause of your problem but if you can do the above and reply with the information I have asked for then we will see what we can come up with for you.

Regards

[wizzy2k5]

Hello jerry1967

Many things can cause a computer to lockup from the system specs to resources to malware and even to available space on the hard drive. I will go through all 3 with you now.

First of all please can you post me the following information.

• System Specifications
• Space free on the hard disk

To get the system specifications please right click My Computer and goto Properties and that will be in there. To get information about the free hard drive space please goto start and click on My Computer and click on Local Disk C: and this will tell you in the left hand side how much space you have free.

Which programs do you use the most? do you do any video editting, photo editting etc....? these can take up resources and can cause a system to lockup in they arn't availble. Please answer them questions for me in your reply.

It may/may not be a malware issue but theres no harm getting a check done as this will solve that issue. I reccomend that you read the following topic here and then post your problem here.

At the moment I am unable to pin point the exact cause of your problem but if you can do the above and reply with the information I have asked for then we will see what we can come up with for you.

Regards

[jerry1967]

Ok I need instructions on how to post the two screens you asked for.

[wizzy2k5]

Hello jerry1967 and sorry for the late reply in getting to you.

I will do this the easy way for you. What I need you to do is to download WinAudit from here and let the program scan your computer. Please post the following information in your reply.

• System Overview
• Drives (this can be found near the bottom)

If you have trouble in finding this information please provide us with a download link so we can view this information and help you solve your issue. As an extra note please save the file in a plain text format.

Regards

Edited by wizzy2k5, 24 February 2009 - 05:31 PM.

[jerry1967]

delete this post

Edited by jerry1967, 24 February 2009 - 09:22 PM.

[jerry1967]

System Overview

--------------------------------------------------------------------------------------------------
| Item | Value |
--------------------------------------------------------------------------------------------------
| Computer Name | JERRY1967-PC |
| Domain Name | WORKGROUP |
| Site Name | |
| Roles | Workstation, Server |
| Description | jerry1967-pc |
| Operating System | Microsoft Windows Vista Home Premium |
| Manufacturer | Dell Inc. |
| Model | Inspiron 1501 |
| Serial Number | D2P33F1 |
| Asset Tag | |
| Number Of Processors | 1 |
| Processor Description | AMD Athlon™ 64 X2 Dual-Core Processor TK-55, 1795MHz |
| Total Memory | 1920MB |
| Total Hard Drive | 112GB |
| Display | Microsoft Corp, 19.7" (40cm x 30cm) |
| BIOS Version | DELL - 6040000 BIOS Version 2.6.3 BIOS Version 2.6.3 Ver 1.00PARTTBLx |
| User Account | jerry1967 |
| System Uptime | 0 Days, 0 Hours, 20 Minutes |
| Local Time | 2009-02-24 21:36:09 |
--------------------------------------------------------------------------------------------------

Edited by jerry1967, 24 February 2009 - 09:19 PM.

[jerry1967]

---------------------------------------
| Item | Value |
---------------------------------------
| Letter | C |
| Drive Type | Fixed Drive |
| Percent Used | 23% |
| Used Space | 23.7GB |
| Free Space | 78.0GB |
| Total Space | 102GB |
| Volume Name | OS |
| File System | NTFS |
| Volume Serial Number | 86D4-F4D4 |
| Sectors Per Cluster | 8 |
| Bytes Per Sector | 512 |
| Free Clusters | 20451737 |
| Total Clusters | 26671103 |
---------------------------------------




--------------------------------------------------------------------------------

Drive D

---------------------------------------
| Item | Value |
---------------------------------------
| Letter | D |
| Drive Type | Fixed Drive |
| Percent Used | 44% |
| Used Space | 4.42GB |
| Free Space | 5.58GB |
| Total Space | 10.00GB |
| Volume Name | RECOVERY |
| File System | NTFS |
| Volume Serial Number | 0CD2-0707 |
| Sectors Per Cluster | 8 |
| Bytes Per Sector | 512 |
| Free Clusters | 1463942 |
| Total Clusters | 2621439 |
---------------------------------------




--------------------------------------------------------------------------------

Drive E

------------------------
| Item | Value |
------------------------
| Letter | E |
| Drive Type | CD-ROM |
------------------------




--------------------------------------------------------------------------------


Communication Ports

COM1:
Item Value
Port Number 1
Port

Edited by jerry1967, 24 February 2009 - 09:03 PM.

[jerry1967]

delete this post

Edited by jerry1967, 24 February 2009 - 09:24 PM.

[jerry1967]

delete this post

Edited by jerry1967, 24 February 2009 - 09:16 PM.

[wizzy2k5]

Hello jerry1967

When you say "lock up" does it run slow or does it run ok then decides to freeze/lockup? as your system specifications seem fine to me.

If it is running fine and not slugish then I can say that this will be more of a hardware issue which I will need to get you to test a few components for me which would be the Ram and Hard Drive. To test these you will need a program called Memtest86 (for the Ram) and for the hard drive it will depend on the manufacturer of the hard drive.

If you do not know what make your hard drive is please download HDTune from here and install it. Once this has been installed run the program and you will see a code at the top left hand side, please provide us with that in your next reply.

Regards

Edited by wizzy2k5, 25 February 2009 - 11:45 AM.

[jerry1967]

It runs fine then all of a sudden it freezes up.

[jerry1967]

FUJITSU MHY 2120BH(120)-------THIS IS MY HARD DRIVE

[wizzy2k5]

Hello jerry1967

I would like you to download and run their diagnostic software. Please download this from here You want the Windows version or DOS which are the top 2.

Did you also run memtest86? Please download from here and run. You need the pre-bult iso. You can burn this with imgburn which can be downloaded from here.

I am not sure if this is malware related but I don't want to miss anything out. I reccomend that you post this problem in our malware removal forum. Please read the following topic here and then post your problem here.

If the results for the Ram and hard drive come back fine then please post this in our malware removal forum.

Regards

[jerry1967]

Thank you for your time. I am going to load this into the malware forum and see what they come up with. Thank you again.

[jerry1967]

delete

Edited by jerry1967, 25 February 2009 - 01:12 PM.