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#31
Artellos

Artellos

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Hard to believe a four month old laptop could already have burned through a wireless card.

It does happen, it's called a manufacturers error.

How did you secure your network?
Did you use a WPA or WPA2 key?

Regards,
Olrik
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#32
Dan

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A few things to check. Make sure you have the latest drivers installed for your wireless adapter; you will need to download them from your manufacturers website and then install them on your machine. If you have the latest drivers installed, and the issue persists, please try the following steps. Can you please post the name (SSID) of the network you're connecting to when you run Step 1.

Step 1 - Export your wireless settings:
  • Select Start
  • In the Start Search field type cmd -- right-click on the cmd program and choose Run as administrator
  • In the new command prompt window, type netsh wlan show all > C:\results.txt
  • Navigate to your C: drive and open the text file results.txt -- please copy/paste the contents of this file into your next response.
I'd like to see if your adapter ever gets a connection, so in step 2 we're going to ping google.com 100 times. It'll take a while, so wait until the command prompt returns (i.e. you can type in the command prompt window again) -- this will indicate that it has completed.

Step 2 - Ping tests:
  • Select Start
  • In the Start Search field type cmd -- right-click on the cmd program and choose Run as administrator
  • In the new command prompt window, please type the following commands.
    *Note: this ping will take at least 2 minutes to complete -- please be patient.
    • ping -n 100 google.com > C:\pings.txt
  • Once the above pings have completed, navigate to your C: drive and open the text file pings.txt -- please attach this file to your next response.
Thanks,
- Dan
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#33
Dan

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Hard to believe a four month old laptop could already have burned through a wireless card.

You wouldn't think so, but it does happen, as Olrik said.

I tried a USB wireless adapter. Unfortunately, when it detected the network, it kept saying the password was incorrect. In fact, the network has the same name, but appears differently when using my laptops wireless and the USB wireless adapter.

Can you please expand on this -- how did it appear differently? Are you sure you were setting up the same type of encryption? Were you using third-party software to handle the connection, or Windows?

My belief is that the concrete walls are just too thick for the wireless adapter.

That may be the cause of your adapter's issues as well, if the walls are particularly thick.

[EDIT] Need to stop pressing Add Reply so quickly :)
Have you tried taking your machine to a different location (i.e. an Internet cafe) and connecting? Same deal there?

Edited by Dan, 13 March 2009 - 02:53 AM.

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#34
Lokius

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Hard to believe a four month old laptop could already have burned through a wireless card.

It does happen, it's called a manufacturers error.

How did you secure your network?
Did you use a WPA or WPA2 key?

Regards,
Olrik


I am on a military base, so they set up the network and I just connect to it. When opening IE (or whatever internet browser), it takes you to their main page where you have to log-in with a user name and password. It is a WPA connection.


Can you please expand on this -- how did it appear differently? Are you sure you were setting up the same type of encryption? Were you using third-party software to handle the connection, or Windows?


It was a US Robotics device. I had to install drivers for it to work. At the lower right where the computer icons are, when going to connect to a network, it would list two separate sets of wireless networks. One was for the built in wireless card and one was for the external wireless adapter. When I would turn off my built in wireless device, it would then show only one network list. In both network lists is "nttmil" which is the bases networks name. I could log-in with the built in one, but the external one would say incorrect password.

That may be the cause of your adapter's issues as well, if the walls are particularly thick.


I get three bars out of five for strength (shows four when it actually connects). Does that mean anything or could the connection still be weak? I was recommended to call them up and then they give you a router. Perhaps that is the problem then.

I have not taken it to a different location since getting a partial connection.

-----------

I did not bring my thumbdrive, so I cannot do those two steps right now. Will get them tomorrow hopefully.
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