Internet connection not working, firewall problem?
Posted 24 February 2009 - 07:38 AM
Posted 24 February 2009 - 07:07 PM
Step 1: Restart your machine in Safe Mode with Networking:
Please restart the problematic machine in Safe Mode with Networking and then see if you can get an Internet connection; can you?
Step 2: Start your machine in a clean boot state:
- Click Start, click Run, type msconfig, and then click OK
- In the new window, select the General tab and then select Selective Startup
- Click to clear the Process SYSTEM.INI File check box.
- Click to clear the Process WIN.INI File check box.
- Click to clear the Load Startup Items check box. Verify that Load System Services and Use Original BOOT.INI are checked.
- Click the Services tab.
- Click to select the Hide All Microsoft Services check box.
- Click Disable All, and then click OK.
- When you are prompted, click Restart to restart the computer.
*Note: To return Windows to a normal startup mode, please do the following:
- Select Start, and then click Run.
- Type msconfig, and then click OK.
- Click the General tab, click Normal Startup - load all device drivers and services, and then click OK. When you are prompted, click Restart to restart the computer.
Step 3: Connectivity test:
- Press Start
- Select Run
- Type cmd and press OK
- In the new command prompt window, please type the following commands (*Note: each ping will take approximately 10 seconds to complete; wait for the command prompt to return before you type the next one. Also, the single '>' and double '>>' are intentional; please type the commands exactly as they appear):
- ipconfig /all > C:\results.txt
- route print >> C:\results.txt
- ping localhost >> C:\results.txt
- ping google.com >> C:\results.txt
- ping 220.127.116.11 >> C:\results.txt
- Once the above commands have completed, navigate to your C: drive and open the text file results.txt -- please copy/paste the contents of this file into your next response.
Posted 25 February 2009 - 08:46 AM
Posted 25 February 2009 - 06:47 PM
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