Internet connection not working, firewall problem?
Started by
ryanparker7
, Feb 24 2009 07:38 AM
#1
Posted 24 February 2009 - 07:38 AM
#2
Posted 24 February 2009 - 07:07 PM
Hey ryanparker7 and welcome to G2G
Step 1: Restart your machine in Safe Mode with Networking:
Please restart the problematic machine in Safe Mode with Networking and then see if you can get an Internet connection; can you?
Step 2: Start your machine in a clean boot state:
*Note: To return Windows to a normal startup mode, please do the following:
Step 3: Connectivity test:
- Dan
Step 1: Restart your machine in Safe Mode with Networking:
Please restart the problematic machine in Safe Mode with Networking and then see if you can get an Internet connection; can you?
Step 2: Start your machine in a clean boot state:
- Click Start, click Run, type msconfig, and then click OK
- In the new window, select the General tab and then select Selective Startup
- Click to clear the Process SYSTEM.INI File check box.
- Click to clear the Process WIN.INI File check box.
- Click to clear the Load Startup Items check box. Verify that Load System Services and Use Original BOOT.INI are checked.
- Click the Services tab.
- Click to select the Hide All Microsoft Services check box.
- Click Disable All, and then click OK.
- When you are prompted, click Restart to restart the computer.
*Note: To return Windows to a normal startup mode, please do the following:
- Select Start, and then click Run.
- Type msconfig, and then click OK.
- Click the General tab, click Normal Startup - load all device drivers and services, and then click OK. When you are prompted, click Restart to restart the computer.
Step 3: Connectivity test:
- Press Start
- Select Run
- Type cmd and press OK
- In the new command prompt window, please type the following commands (*Note: each ping will take approximately 10 seconds to complete; wait for the command prompt to return before you type the next one. Also, the single '>' and double '>>' are intentional; please type the commands exactly as they appear):
- ipconfig /all > C:\results.txt
- route print >> C:\results.txt
- ping localhost >> C:\results.txt
- ping google.com >> C:\results.txt
- ping 209.85.171.100 >> C:\results.txt
- Once the above commands have completed, navigate to your C: drive and open the text file results.txt -- please copy/paste the contents of this file into your next response.
- Dan
#3
Posted 25 February 2009 - 08:46 AM
Thanks for your help but this problem coupled with the fact that my computer had been running quite poorly prior to this problem led me to the decision to just reformat my computer. But again I appreciate your time and effort on helping me with this problem.
#4
Posted 25 February 2009 - 06:47 PM
Although a little extreme, a format usually gets the job done Thanks for letting me know, ryan
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