All of a sudden last week my internet stopped working, but intermittently starts working sometimes. I tried the power cycle on my router, the reset button, and restarted my computer, and none of it seemed to make it work again. Randomly, after a couple hours, I'd check it and sometimes it would be up for 15 minutes, then stop working again. I have Verizon Fios so I contacted them multiple times. Finally got an administrator on the phone last night and he helped me out some then referred me here. He told me how to go into safe mode, then he remoted in. Safe mode lets internet explorer run just fine. He opened a list of programs to run during start up and looked a few of them up. He unchecked a couple potentially bad ones, but this didn't seem to fix the problem. Every time I start up normally and open internet explorer, google, my homepage, doesn't run. In the tab it just displays "Connecting..." indefinitely. I've tried other sites to no avail either. The Verizon administrator said he thinks there's something corrupting internet explorer and not letting it run properly. He recommended writing here to see if anyone can suggest help. I can't figure out how to get back to where he looked at what start up programs there are, but it was something he typed in after Start->Run. He made sure my firewall was off and that the phishing filter was off too. Also, I read on here earlier that having 2 antivirus programs installed can mess things up. I had Norton originally and about a year ago installed AVG. AVG is what runs and Norton is turned off. I'm at work, but when I get home I'll try to get rid of Norton (it's out of date anyways) and see if that helps at all. I appreciate any recommendations! Thanks!