[fshrgy99]

My system was purchased with the OS installed and came without disks.

It has a recovery software program called 'Phoenix Recovery'

The 800 tech support # for phoenix on the machine is not acessible from Canada. I have been unable to access any support form at phoenix on the internet & suspect support is not avail as machine is approx 4 years old.

I did a voluntary reboot as some programs seemed to be hanging

Boot sequence appears normal until 'loading windows XP' window which loads a blank screen.

Safe mode (with or without networking or command prompt) loads a list but stops every time at
"gagp30kx.sys"

Have read a few of the other similar situations on this forum.

Issues
1)My machine came without disks for the operating system so I have no boor alternatives to load into cd
2)the phoenix software is supposed to create backup points to restore corrupted files but I am not sure how to activate the phoenix software or ....
3)is this problem caused by a curruption on my drive? (I was running a slave to back up data but disconnected slave and same problem)


Any help/observations/comments are appreciated

fshrgy in ontario

[Advertisements]

I joined simply to give the solution I found. I had the same issue, hanging at gagp30kx etc. etc. Tried it all, ubuntu, puppy, other computers, etc. etc.

The problem turned out to be the one thing I overlooked for a while... the main drive (C: drive) was full. Windows must have room to write to the registry at all times, if drive C is full then windows can't boot.

I used ubuntu, cleaned the drive of some waste and boom, I have a start button in the lower right corner now.

Try this before you go into the more complex recommendations above. Not that this will always be the solution but considering it is easy and less invasive, give this one a shot first.

Happy Computing.

Thanks,
Derek Rayburn
Geek of 30 years.

[PunkyFeople]

I joined simply to give the solution I found. I had the same issue, hanging at gagp30kx etc. etc. Tried it all, ubuntu, puppy, other computers, etc. etc.

The problem turned out to be the one thing I overlooked for a while... the main drive (C: drive) was full. Windows must have room to write to the registry at all times, if drive C is full then windows can't boot.

I used ubuntu, cleaned the drive of some waste and boom, I have a start button in the lower right corner now.

Try this before you go into the more complex recommendations above. Not that this will always be the solution but considering it is easy and less invasive, give this one a shot first.

Happy Computing.

Thanks,
Derek Rayburn
Geek of 30 years.