[jcarissimo]

Hi everyone, I am at the point where I was directed by a GeeksToGo professional to reformat my hard drive due to massive virus/trojan infections. I am having a problem with the DVD drive and hope someone knows what it could be.

If I put the reinstall DVD in the drive it will spin a few times but never show up in the My Computer(not recognizing it?) and therefore Startup.exe never runs. I've put this same DVD into a normal working pc and it started up just fine - so we know it's probably the pc/drive. But the strange thing is if I put a CD or different DVD into the infected computer it will recognize it. I have tried several times to do driver updates from the Dell and Softpedia websites but they keep telling me the most recent driver is installed...

Does anyone have an alternative idea? Besides tossing this infected pc into the trash... lol. For example if I took an old internal drive from another pc and "connected" it to this pc - do you think that would work? Or would you just swap them all together??

I look forward to your responses.

Thank you,
jcarissimo

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Have you tried to Acces your CD drive with explorer?

[isimaster]

Have you tried to Acces your CD drive with explorer?

[jcarissimo]

isimaster, yes i did try to use Windows Explorer but got the same result.

i actually just added a second drive as a slave drive and it seems to recognize the dvd automatically with no problem.

thank you anyway.

regards,
jcarissimo

[isimaster]

Glad to hear you on your way.