[kleeo]

This is for my sister's computer. She is running windows XP proffessional. When she tries to log in a window pops up and says SHDOCVW.dll cannot be found. Try re-installing the application. Okay, so here's the big problem: There is only her wallpaper on the desktop. No icons, no start menu, no taskbar. The mouse moves freely around the screen but nothing happens. I tried to run in safe mode, but the only thing that happend was a black screen. The only thing that functions is contol-alt-delete which brings up a box with the options of log off, change password, shut down, start task manager, or cancel. How can she re-install missing apps when she is completely locked out? Any info will be helpful.

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Hello! This is going to be tricky, but we should be able to get the job done from the Task Manager!

Can you please start up normally and get to the stage where you just have the wallpaper again?

• Once there follow through these steps:
• Press Ctrl + ALT + Delete and start the Task Manager
• On the Applications tab, click the New Task... button
• Then click Browse...
• Use the drop-down menu next to the text Files of type: and select All Files
  
• Now, locate to C:\WINDOWS\ServicePackFiles\i368
• Find the file shdocvw
• Right-click shdocvw and select Copy
  
• Now locate to C:\WINDOWS\System32
• Right-click on an empty space there, and select Paste
  
• You're done, so you can just cancel your way out.
• Restart the computer for the changes to take effect

Post how it went!

[Onaipian]

Hello! This is going to be tricky, but we should be able to get the job done from the Task Manager!

Can you please start up normally and get to the stage where you just have the wallpaper again?

• Once there follow through these steps:
• Press Ctrl + ALT + Delete and start the Task Manager
• On the Applications tab, click the New Task... button
• Then click Browse...
• Use the drop-down menu next to the text Files of type: and select All Files
  
• Now, locate to C:\WINDOWS\ServicePackFiles\i368
• Find the file shdocvw
• Right-click shdocvw and select Copy
  
• Now locate to C:\WINDOWS\System32
• Right-click on an empty space there, and select Paste
  
• You're done, so you can just cancel your way out.
• Restart the computer for the changes to take effect

Post how it went!