Ive had this laptop for about 2 months now, so its still under warranty but I really dont want to send it back. Basically, heres whats going on.
This is a Gateway M-7315U laptop with the little quick touch lighted volume and media buttons at the base of the lcd. After about 6 weeks the volume started going haywire, going down randomly while doing anything on the laptop. Eventually the volume would keep going down until it muted itself. The first thing I did was check for stuck keys. No stuck keys. Then I reinstalled the drivers about a hundred times. No driver issues. Then I started noticing that the volume wouldnt really mess up, until I touched the laptop or if I bumped it. Long story short I isolated it to a point just above the F8 key where, if the volume would start going down (and the little blue minus button was lit up) I could press really hard above the F8 key and it would stop. This told me it was a hardware issue (obviously). So I have the little panel taken off of my laptop and have figured out, that gateway has (very inconveniently) 2Ive wires just below that volume down button that constantly rest against the underside of the volume down key, effectively keeping it permanently going down. So, Ive tried to scoot the wires but they wont really move, and it seems like I need some sort of hard object as kind of a separater to keep the touch buttons from making contact with those wires.
Any suggestions, or am I going to have to send it back?
Thanks in advance.