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IE will not work after using Malwarebytes and removing the rootkit


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#1
ambermb

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Hi, I just ended my other post about trying to get my system clean. I was told to start another post in this forum. Apparently i deleted my rootkit while using Malwarebytes. If you would like to see my other post please search for Trojan.BHO.H (C:\Windows\system32\autodis.dll - infect. Here is the Malwarebytes log when i first deleted stuff. Also this is the error i get when i try to connect to the internet: Internet Explorer could not open the search page
" I say ok and then i see at the bottom left of the screen it says " downloading from site: res://C:\Windows\system 32\shdoclc.dll/dnserror.htm."

Thank you for any help you can provide!!



removed log, he is clean from malware now - Ror
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#2
Broni

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Go Start>Run ("Start search" in Vista).
Type in:
cmd
Click OK (hit Enter in Vista).

At Command Prompt, type in:
ping www.google.com > ping.txt
Hit Enter.

In Window Explorer navigate to:
C:\Documents and Settings\your_name (C:\Users\your_name in Vista)
Double click on ping.txt to open it in Notepad.
Copy all text, and post it in your next reply.
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#3
ambermb

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ok, i did that and this is what i got...i hope i did it right.

Ping request could not find host www.google.com. Please check the name and try again.
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#4
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That means, the connection in general is not there.
Run the steps below. In some steps, you'll need to download a program. Do it on a good computer, and move it to the bad computer, using flash drive, memory card, or CD.

Turn off computer. Disconnect router, and modem from power source for 30 seconds.
Power them back on.
Restart computer.

If that doesn't work, bypass router, and connect computer straight to the modem.

If that doesn't work...
Go Start>Run (Start search in Vista), type in:
cmd
Click OK (in Vista, while holding CTRL, and SHIFT, press Enter).

In Command Prompt window, type in following commands, and hit Enter after each one:
ipconfig /flushdns
ipconfig /registerdns
ipconfig /release
ipconfig /renew


Restart computer.

If that doesn't work...
Go Start>Run (Start search in Vista), type in:
cmd
Click OK (in Vista, while holding CTRL, and SHIFT, press Enter).

At Command Prompt, type in:
netsh int ip reset reset.log
Hit Enter.
Type in:
netsh winsock reset catalog
Hit Enter.

Restart computer.


If that doesn't work...
Download, install, and run WinSockFix: http://www.softpedia...inSockFix.shtml
Restart computer, and check again.
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#5
ambermb

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Thanks for being so fast on your reply. I tried all of them and none of them worked. When WinSock came up, i said fix and let it run and then i rebooted. I did not use ReG-Backup.
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#6
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You're welcome :)
You may need to buy new network/ethernet card. It may be something wrong with it.
You can get one for about 15 bucks.
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#7
ambermb

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So do you think the Malware corrupted it? Where can i get one? Best Buy, Wal-Mart? ARe they hard to install and are there certain ones for different computers?
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#8
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Most likely, both stores will have them.
All those cards are pretty much same, and rather easy to install.
Like this:

Posted Image
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#9
ambermb

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ok, i will check the stores out tomorrow. I am sure those pics would help if i had a desktop, but this is a laptop but it still seems pretty hard for someone that doesn't know anything about that. If that doesn't solve the problem i guess you will be hearing back from me! Thanks
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#10
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Oh, it's laptop. That's different story.
You had no problems with connecting before?
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#11
ambermb

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when my friend brought the computer to me, he could connect to the interent but the antivirus 360 really wouldn't let him navigate. The comuputer has always gotten a strong signal from my wireless router and it still does. But once i ran the first scan on the Malwarebytes and removed what it told me too, i couldn't connect to the internet. (the log is posted in my first post) I want to say that it asked me for the windows cd at one point, but they don't have it. I hope that bit of information helps.
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#12
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Go Start>Run ("Start Search" in Vista), type in:
sfc /scannow
Click OK (hit Enter in Vista).
Have Windows CD/DVD handy.
If System File Checker (sfc) will find any errors, it may ask you for the CD/DVD.
If sfc won't find any errors in Windows XP, it'll simply quit, without any message.
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#13
ambermb

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ok i can do that, but i do not have the Windows CD. Is there any way to get around that or can i download something?
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#14
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You can borrow one. It must have very same type of XP on it, as yours.
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#15
ambermb

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ok i tried to do the scannow thing and it prompted me for the cd. It said Files taht are required for windows to run properly must be copied to the DLL Cache.

I have a friend that has the xp professional cd's but she can't get them to me until Monday. This computer has the home edition. Do you think it would be a bad idea if i can't find the home edition to just remove the home and install the professional?
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