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Cannot find csrss.exe after installing Photoshop CS4


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#1
Yvonne_AAMU

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When I installed Photoshop CS4 I restarted the computer and when I restarted the computer a pop-up appeared saying something like Windows can't find CSRSS.exe in c:/windows and when I searched for it is was in C:\WINDOWS\system32 why does the computer think that CSRSS.exe is in C:/Windows and it's in C:\WINDOWS\system32. Please help before I lose all my information and my computer crash because I know that CSRSS.exe is vital to my computer. Thanks to anyone that can help me!
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#2
Artellos

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Hello Yvonne_AAMU,

I Suspect that you have malware on your machine. I suggest you take your log to the malware doctors found in this forum.
Please make sure that you read this before posting anything in the malware forum.

If you're still having problems after the malware doctors declare your log clean feel free to post back here and we'll help you to the best of our knowledge! :)

Regards,
Olrik
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#3
Yvonne_AAMU

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I did everything you told me to do and I am still experiencing the same thing. Thanks for your help I just don't know why window is acknowledging that the csrss.exe is in the windows directory when it's in windows/system32 file. Windows cannot 'C:\Windows\csrss.exe'.Make sure you typed the name correctly, and then try again. To search for a file, click the Start button, and then click Search.
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#4
Artellos

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Please post a hijack this log in the malware forum.
If they declare you a clean health bill and still have problems feel free to post back here :)

Regards,
Olrik

Edited by Artellos, 05 March 2009 - 04:14 AM.

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#5
Rorschach112

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Closing this, Artellos has told you what needs to be done to fix the issue
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