[Reality Bytes!]

Hail all Geeks to go!

I have been infected with Trojan horse. I work with XP, but am guilty of not updating it regularly . I use McAfee Virus Scan, and when it has detected viruses, it recommends moving them to the vault and cannot erase them, if I understood correctly. I have recently been using Spybot, which worked very well for removing I-lookup bars, dealing with trojans, etc.

However, about 3 weeks ago, on starting my computer, when it reached the user acounts login screen, a window appeared signaling Trojan infection - please run AVG. Upon clicking "ok" or "x" or even trying to click a user account, the computer would simply restart, and the whole thing would happen again. I left the computer off for a while and the problem went away.

But 2 days ago the same thing happened. But this time it's not going away. So I obviously cannot run any scans and delete the trojans since I can't get into any account.

Is there anything that can be done besides bringing my computer to a technician and having him/her re-install Windows and everything??

Reality Bytes

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Try restarting the computer using "last known good configuration":
1. Start Windows, or if it is running, shut Windows down, and then turn off the computer.
2. Restart the computer. The computer begins processing a set of instructions known as the Basic Input/Output System (BIOS). What is displayed depends on the BIOS manufacturer. Some computers display a progress bar that refers to the word BIOS, while others may not display any indication that this process is happening.
3. As soon as the BIOS has finished loading, begin tapping the F8 key on your keyboard. Continue to do so until the Windows Advanced Options menu appears. If you begin tapping the F8 key too soon, some computers display a "keyboard error" message. To resolve this, restart the computer and try again.
4. Using the arrow keys on the keyboard, scroll to and select the Last Known Good Configuration menu item, and then press Enter.

[ditto]

Try restarting the computer using "last known good configuration":
1. Start Windows, or if it is running, shut Windows down, and then turn off the computer.
2. Restart the computer. The computer begins processing a set of instructions known as the Basic Input/Output System (BIOS). What is displayed depends on the BIOS manufacturer. Some computers display a progress bar that refers to the word BIOS, while others may not display any indication that this process is happening.
3. As soon as the BIOS has finished loading, begin tapping the F8 key on your keyboard. Continue to do so until the Windows Advanced Options menu appears. If you begin tapping the F8 key too soon, some computers display a "keyboard error" message. To resolve this, restart the computer and try again.
4. Using the arrow keys on the keyboard, scroll to and select the Last Known Good Configuration menu item, and then press Enter.

[Reality Bytes!]

Hi there. thank you for the advice. I did try to access Windows as Last Known configuration, but the same problem I described before occurred (once on the user accounts screen, a window appears stating that "the Trojan Horse Downloader Agent BF is detected - please run AVG for Windows". Upon clicking OK or trying to enter an account, the computer simple restarts, and this goes on and on.)

Would safe mode help? Is there anything I can download onto floppys to help get the trojan out? Among the options offered by pressing F8, will any cause me to erase my hard disk?

Thanks again

Reality Bytes

[Kat]

Due to lack of feedback, this topic has been closed.

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