Jump to content

Welcome to Geeks to Go - Register now for FREE

Geeks To Go is a helpful hub, where thousands of volunteer geeks quickly serve friendly answers and support. Check out the forums and get free advice from the experts. Register now to gain access to all of our features, it's FREE and only takes one minute. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more.

Create Account How it Works
Photo

Installing a mouse that isn't Vista capable


  • Please log in to reply

#16
wannabe1

wannabe1

    Tech Staff

  • Technician
  • 16,645 posts
I have never used that procedure before, so can't really say whether it's safe or not. I may set up a test box later and try it, but at this point, I can't honestly recommend it.

Go back to Device Manager and expand "Mice and other pointing devices". What do you see when this is expanded?
  • 0

Advertisements


#17
anzenketh

anzenketh

    BSOD Warrior/Computer Surgeon

  • Technician
  • 2,854 posts

PnP software device enumerator is disabled.


Hum that can't be good. I could see that causing a issue installing any device.

Lets run SFC /scannow to check and see if it can fix that issue.

1. Click Start, click All Programs, click Accessories, right-click Command Prompt, and then click Run as administrator. If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.

Type the following command, and then press ENTER:
sfc /scannow
  • 0

#18
bigdrill

bigdrill

    Member

  • Topic Starter
  • Member
  • PipPip
  • 14 posts
Hey Wannabe,

Sorry I haven't been responding to your question. It has gotten pretty busy over here. When I expand Mouse and Other Pointing Devices in the device manager it shows the Dell Touchpad and USB browser mouse. It didn't used to show the mouse though. I downloaded a driver from Microsoft but it didn't work. I've been searching for a generic driver that might cover it, but the computer won't let me install them because they are not valid Win32 programs. I am well and truly stumped, especially because other Vista machines will use all the mice I've tried with no problems. I am running the scan right now as I type this message.

Cliff
  • 0

#19
bigdrill

bigdrill

    Member

  • Topic Starter
  • Member
  • PipPip
  • 14 posts
Hey Wannabe,

Here's the screen shot of the scan. As soon as I figure out how to find the actual report then I will send that too you.

Attached Thumbnails

  • screen_shot.jpg

  • 0

#20
Troy

Troy

    Tech Staff

  • Technician
  • 8,841 posts
Try navigating to that exact address listed there and see if the .log file is there. You should be able to open it as a text file.

Did the mouse work after the System File Checker ran?
  • 0

#21
anzenketh

anzenketh

    BSOD Warrior/Computer Surgeon

  • Technician
  • 2,854 posts
Due to PnP software device enumerator is disabled. All hardware that you attempt to install will fail. Did you run the SFC /scannow?
  • 0

#22
bigdrill

bigdrill

    Member

  • Topic Starter
  • Member
  • PipPip
  • 14 posts
Yes, I ran the scan. The mouse still does not work though. I found the report easy enough, but when I try to attach it to this or I copy and pace it won't load. I think it's too big.
  • 0

#23
bigdrill

bigdrill

    Member

  • Topic Starter
  • Member
  • PipPip
  • 14 posts
Hey, remember earlier when I said something about the .inf file? Well, maybe that's it. The message that popped up stated that the .inf file might be written for Windows 95 or later. I don't know a whole [bleep] of a lot about it, but I know that .inf files have to do with the installation of devices. If there is a missing entry in my .inf file, how do I fix it? How do I find the .inf file anyways? Is it in the drivers folder? The computer refuses to even recognize that the mouse is even plugged in, it calls it an unknown device, but everything else installs and works just fine.
  • 0

#24
bigdrill

bigdrill

    Member

  • Topic Starter
  • Member
  • PipPip
  • 14 posts
It's fixed!! Just to let you know what I did. I went to this website after I asked you about the .inf files, http://teknobabble.w...der-a-solution/, and I did what he said. I really don't know if it was this or a combination of what I did. After I followed his instructions I went into the device manager and deleted the existing driver and rebooted the computer. I left the mouse plugged in while I did this. The thing is that I have done that several times before. I think the key was the .inf file. Oh, well. Anyways thanks for all your help. I learned a few things, including the sfc/ scannow procedure. Have a good day.
  • 0

#25
anzenketh

anzenketh

    BSOD Warrior/Computer Surgeon

  • Technician
  • 2,854 posts
Thank you for keeping us updated on how you fixed the issue it helps others with there issues. I am glad you have your issue resolved.
  • 0

Advertisements







Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP