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Screen Issues


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#1
ShoalBear

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I have a Gateway CX210X, and the screen will sometimes lock up. Sometimes it just goes all green with vertical stripes...

Posted Image


I know that picture isn't too good, but it was the best I could get.

When this happens, I have to do a hard reboot, it will just stay in this state until I do a reboot.

Other times it gets dark horizontal lines sporadically placed across the screen. Or certain items, like the mouse pointer, will get to be like a small box with just ragged lines and no picture displaying. (No pictures of this at this time, but will try to grab one the next time it happens.)

Sometimes, after this, the screen will black out and then come back up. Other times, it will reboot the computer itself. Most of the times (or so it seems), I have to do a hard reboot myself.

The Event Viewer shows the following warning in System:

Event Type: Warning
Event Source: Sentinel
Event Category: None
Event ID: 19
Date: 3/7/2009
Time: 4:57:22 PM
User: N/A
Computer: KL
Description:
The description for Event ID ( 19 ) in Source ( Sentinel ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: .
Data:
0000: 00 00 13 00 01 00 6a 00 ......j.
0008: 00 00 00 00 13 00 07 80 .......€
0010: 32 0b 00 00 00 00 00 00 2.......
0018: 00 00 00 00 00 00 00 00 ........
0020: 00 00 00 00 00 00 00 00 ........
0028: 4e 54 53 49 4c 49 3a 44 NTSILI:D
0030: 72 69 76 65 72 45 6e 74 riverEnt
0038: 72 79 00 ry.

Data:
0000: 00130000 006a0001 00000000 80070013
0010: 00000b32 00000000 00000000 00000000
0020: 00000000 00000000 4953544e 443a494c
0030: 65766972 746e4572 007972


And the following error:

Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7000
Date: 3/7/2009
Time: 4:57:52 PM
User: N/A
Computer: KL
Description:
The Sentinel service failed to start due to the following error:
The system cannot find the device specified.

For more information, see Help and Support Center at http://go.microsoft....link/events.asp.


The Event Viewer shows the following event in the ACEEventLog:

Event Type: Information
Event Source: ACEEventLogSource
Event Category: None
Event ID: 0
Date: 3/7/2009
Time: 4:59:13 PM
User: N/A
Computer: KL
Description:
0000000001: 2009-03-07 16:59:13:406 Unable to obtain value for Force TV Detection, DEM returned status: 6
Error Called by: ATI.ACE.CLI.Aspect.DisplaysOptions.Graphics.Runtime.RT_DisplaysOptions::Parse_ForceTVDetection processID:02400 threadID:(CLIRuntime ) domainName:(cli.exe ) assemblyName:(CLI.Aspect.DisplaysOptions.Graphics.Runtime, Version=1.2.2267.28635, Culture=neutral, PublicKeyToken=90ba9c70f846762e)
------------------------------------------------------------------------------------------------------------------------


For more information, see Help and Support Center at http://go.microsoft....link/events.asp.


Around this same time the following warning shows in the Event Viwer in Applications:

Event Type: Warning
Event Source: SQLBrowser
Event Category: None
Event ID: 3
Date: 3/7/2009
Time: 4:57:38 PM
User: N/A
Computer: KL
Description:
The configuration of the AdminConnection\TCP protocol in the SQL instance SQLEXPRESS is not valid.

For more information, see Help and Support Center at http://go.microsoft....link/events.asp.


And am also noticing the following errors in applications:

Event Type: Error
Event Source: Ci
Event Category: CI Service
Event ID: 4124
Date: 3/7/2009
Time: 4:53:45 PM
User: N/A
Computer: KL
Description:
Content index on c:\system volume information\catalog.wci is corrupt. Please shutdown and restart the Indexing Service (cisvc).

For more information, see Help and Support Center at http://go.microsoft....link/events.asp.


and

Event Type: Error
Event Source: Ci
Event Category: CI Service
Event ID: 4126
Date: 3/7/2009
Time: 4:53:45 PM
User: N/A
Computer: KL
Description:
Cleaning up corrupt content index metadata on c:\system volume information\catalog.wci. Index will be automatically restored by refiltering all documents.

For more information, see Help and Support Center at http://go.microsoft....link/events.asp.




Jimmy2012 was helping me over on the malware forum, because I thought it might be a malware issue. He suggested I post over here and see if you all could help or have any ideas or suggestions.
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#2
ShoalBear

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Was able to grab two more pics of the problems I am having.

This shows some lines that showed up on the screen...no rhyme or reason, and the computer reset.

[attachment=28236:Photo_03.jpg]


This shows some spots that will show up on the start up...I circled them in red because they are a tad hard to see. I apologize again for the pathetic quality of these pics!

[attachment=28237:Photo_04.jpg]


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#3
ShoalBear

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Well...I just had something strange happen that I think could be explantory to my problems. Apparently my ATI, which is the display application that came with my notebook, crashed and the message I got said something about not being compatible with my OS. Now, my WinXP has been upgraded to SP3, and I wonder if that is the problem. After rebooting, I got a box to report this to Microsoft. Then it opened a webpage that says,

You received this message because a device driver installed on your computer caused Windows to stopunexpectedly. This type of error is referred to as a "stop error." A stop error requires you to restart your computer.


The technical information says,

Error message in Windows CP: "STOP 0x000000EA THREAD_STUCK_IN_DEVICE_DRIVER"

This issue occurs if the graphics adapter is caught in an infinite loop while it waits for the video hardware to become idle. This can indicate that there is a problem with the video hardware, or that the graphics adapter cannot program the hardware correctly.

The Stop error message may also occur in video adapter drivers that do not represent a physical device. For example, this Stop error message may occur in the virtual video adapter driver that is used by Symantec PCAnywhere. If PCAnywhere is installed on a computer where this error message occurs, visit the Symantec Web site to determine whether there are any available fixes for your version of PCAnywhere.


Additionally, in the Event Viewer under System the following showed up:


Event Type: Error
Event Source: ati2mtag
Event Category: None
Event ID: 108
Date: 3/8/2009
Time: 7:14:45 AM
User: N/A
Computer: KL
Description:
The driver ati2dvag for the display device \Device\Video0 got stuck in an infinite loop. This usually indicates a problem with the device itself or with the device driver programming the hardware incorrectly. Please check with your hardware device vendor for any driver updates.

For more information, see Help and Support Center at http://go.microsoft....link/events.asp.
Data:
0000: 00 00 00 00 03 00 52 00 ......R.
0008: 00 00 00 00 6c 00 04 c0 ....l..À
0010: 00 00 00 00 00 00 00 00 ........
0018: 00 00 00 00 00 00 00 00 ........
0020: 00 00 00 00 00 00 00 00 ........


As far as I know/can tell, there are NO updated drivers for ATI. Any clues for me??

Edited by ShoalBear, 08 March 2009 - 06:38 AM.

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