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wireless network not staying connected

Started by realapp , Mar 07 2009 10:38 PM

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#1
realapp

Posted 07 March 2009 - 10:38 PM

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Member
338 posts

I have a wireless network and recently GTG helped me get rid of some major bugs on my computer, however ever since then, my wireless network on my 2nd computer won't stay connected. I'm not sure if it's related or not.

But basically the router and connection works just fine on the computer hooked up directly to the router, but the 2nd computer will say it will connect, but then after about 2 minutes of being on the Internet it loses connectivity. Both computer are in the same room and right beside each other. Also, the other strange thing is that when I open open the "view available networks, sometimes it will say my "default" network( usually the one with the strongest connection that I have used always in the past" is not online when it is. If I click on it, it will say it's not online or vice versa.

Any help would be wonderful! Thanks

#2
Dan

Posted 07 March 2009 - 11:04 PM

Trusted Tech

Retired Staff
1,771 posts

Hey realapp,

Please try the following steps.

Step 1 - Disable IEEE 802.1X Authentication:
Please follow the steps listed in this MS Article - Wireless Connection Is Periodically Lost -- I'm mainly interested in Part 1: Disable IEEE 802.1X Authentication.

If that doesn't resolve your issue, the next time your wireless computer loses its Internet connection, please do the following.

Step 2 - Connectivity test:

Press Start
Select Run
Type cmd and press OK
In the new command prompt window, please type the following commands (*Note: each ping will take approximately 10 seconds to complete; wait for the command prompt to return before you type the next one. Also, the single '>' and double '>>' are intentional; please type the commands exactly as they appear):
- ipconfig /all > C:\results.txt
- route print >> C:\results.txt
- ping localhost >> C:\results.txt
- ping google.com >> C:\results.txt
- ping 209.85.171.100 >> C:\results.txt
Once the above commands have completed, navigate to your C: drive and open the text file results.txt -- please copy/paste the contents of this file into your next response.

Thanks,
- Dan

#3
realapp

Posted 07 March 2009 - 11:27 PM

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Topic Starter
Member
338 posts

The instruction don't seem to jive with Windows XP

Click Start, click Control Panel, and then double-click Network Connections.
Right-click the wireless network connection, and then click Properties.
Click the Wireless Networks tab.
Under Available networks, click the wireless network, and then click Configure.
Click the Authentication tab, and then click to clear the Enable IEEE 802.1X authentication for this network check box, if it is selected.
Click OK two times.

There is no Configure or Authentication tab that I can find?

Ok, I find it. Everythign was grayed out. just had a yellow exclamation at bottom that said authentication can not operate on peer to peer networks or on networks in which data encryption is enable.

I'll try your other suggestion.

Edited by realapp, 07 March 2009 - 11:38 PM.

#4
Dan

Posted 07 March 2009 - 11:33 PM

Trusted Tech

Retired Staff
1,771 posts

Hello,

Are you using third party software to handle your wireless connection? If so, try temporarily disabling it and allow Windows to handle your connection.

Step 1 - Use Windows to configure your wireless settings

Go to the Start menu and select Run
Type ncpa.cpl and click OK to open the Network Connections menu
Select your wireless connection service and choose the option Change settings of this connection.
Go to the Wireless Networks tab and check the box labeled Use Windows to configure my wireless network settings

Step 2 - Launch Windows Zero Configuration

Go to the Start menu and select Run
Type services.msc and click OK
Double-click on the service Wireless Zero Configuration (it'll be at the bottom of the list).
Go to the Startup type list and select Automatic. Click Apply to confirm the changes.
Select Start in the Service status section and then press OK to apply the changes.

If you are already using WZC, then please proceed to Step 2 from my first post.

Thanks,
- Dan

#5
realapp

Posted 07 March 2009 - 11:57 PM

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Topic Starter
Member
338 posts

not sure if I did this right, but here's what I got.

Windows IP Configuration

Host Name . . . . . . . . . . . . : Matt

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Hybrid

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No

DNS Suffix Search List. . . . . . : Belkin

Ethernet adapter Wireless Network Connection:

Connection-specific DNS Suffix . : Belkin

Description . . . . . . . . . . . : D-Link Air DWL-122 Wireless USB Adapter

Physical Address. . . . . . . . . : 00-0D-88-67-2B-8B

Dhcp Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

IP Address. . . . . . . . . . . . : 192.168.2.3

Subnet Mask . . . . . . . . . . . : 255.255.255.0

Default Gateway . . . . . . . . . : 192.168.2.1

DHCP Server . . . . . . . . . . . : 192.168.2.1

DNS Servers . . . . . . . . . . . : 192.168.2.1

Lease Obtained. . . . . . . . . . : Saturday, March 07, 2009 10:33:24 PM

Lease Expires . . . . . . . . . . : Monday, January 18, 2038 9:14:07 PM

===========================================================================
Interface List
0x1 ........................... MS TCP Loopback interface
0x10003 ...00 0d 88 67 2b 8b ...... D-Link Air DWL-122 Wireless USB Adapter - Packet Scheduler Miniport
===========================================================================
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.2.1 192.168.2.3 40
127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1 1
192.168.2.0 255.255.255.0 192.168.2.3 192.168.2.3 40
192.168.2.3 255.255.255.255 127.0.0.1 127.0.0.1 40
192.168.2.255 255.255.255.255 192.168.2.3 192.168.2.3 40
224.0.0.0 240.0.0.0 192.168.2.3 192.168.2.3 40
255.255.255.255 255.255.255.255 192.168.2.3 192.168.2.3 1
Default Gateway: 192.168.2.1
===========================================================================
Persistent Routes:
None

Pinging Matt [127.0.0.1] with 32 bytes of data:

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:

Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms

Pinging google.com [209.85.171.100] with 32 bytes of data:

Request timed out.

Reply from 209.85.171.100: bytes=32 time=87ms TTL=242

Reply from 209.85.171.100: bytes=32 time=79ms TTL=242

Request timed out.

Ping statistics for 209.85.171.100:

Packets: Sent = 4, Received = 2, Lost = 2 (50% loss),

Approximate round trip times in milli-seconds:

Minimum = 79ms, Maximum = 87ms, Average = 83ms

Ping request could not find host 209.85..171.100. Please check the name and try again.

#6
realapp

Posted 08 March 2009 - 12:02 AM

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Topic Starter
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338 posts

#7
realapp

Posted 08 March 2009 - 12:08 AM

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Topic Starter
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338 posts

I didn't see your post #4 while I was trying to 2nd option. Also, it's been hit and missing trying to get on here with this connection. Anyway, I'm a little clueless when it comes to the lingo, but I do believe I'm using 3rd party software. I'm using DLink for the router and something else (can't remember) for the adapter.

I'm not sure how I would temporary disable it?

#8
Dan

Posted 08 March 2009 - 02:08 AM

Trusted Tech

Retired Staff
1,771 posts

Anyway, I'm a little clueless when it comes to the lingo, but I do believe I'm using 3rd party software. I'm using DLink for the router and something else (can't remember) for the adapter.

It's okay, you won't need to worry about this for the time being.

Step 1 - Generate a startup and uninstall list:
Please download HijackThis (if you do not already have it) and install it -- once it is installed, restart your computer. Once the computer starts up, can you please launch HijackThis and then select the option Open the Misc Tools section -- select Generate StartupList log. Save the startup list in a safe location. Now select the option Open Uninstall Manager and then click Save list -- save it to a safe location. Please post the contents of the startup list and the uninstall list in your next response.

Step 2 - Start your machine in a clean boot state:

Click Start, click Run, type msconfig, and then click OK
In the new window, select the General tab and then select Selective Startup
Click to clear the Process SYSTEM.INI File check box.
Click to clear the Process WIN.INI File check box.
Click to clear the Load Startup Items check box. Verify that Load System Services and Use Original BOOT.INI are checked.
Click the Services tab.
Click to select the Hide All Microsoft Services check box.
Click Disable All, and then click OK.
When you are prompted, click Restart to restart the computer.

When the computer reboots, are you able to connect to the Internet, and do you still randomly lose your connection?
*Note: To return Windows to a normal startup mode, please do the following:

Select Start, and then click Run.
Type msconfig, and then click OK.
Click the General tab, click Normal Startup - load all device drivers and services, and then click OK. When you are prompted, click Restart to restart the computer.

- Dan

#9
realapp

Posted 08 March 2009 - 04:59 PM

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Topic Starter
Member
338 posts

7-Zip 4.63
Acrobat.com
Acrobat.com
Ad-Aware SE Personal
Adobe AIR
Adobe AIR
Adobe Flash Player 10 ActiveX
Adobe Reader 9
Adobe Shockwave Player
Air USB Utility
AudibleManager
Avira AntiVir Personal - Free Antivirus
Banctec Service Agreement
Busytown Uninstall
Creative MediaSource 5
Creative Removable Disk Manager
Creative System Information
Dell Digital Jukebox Driver
Dell Driver Reset Tool
Dell Media Experience
Dell Support
Dell Support 5.0.0 (766)
EarthLink Setup Files
EPSON Printer Software
Get High Speed Internet!
getPlus® for Adobe
HijackThis 2.0.2
Hotfix for Windows Media Format SDK (KB902344)
Hotfix for Windows XP (KB914440)
Hotfix for Windows XP (KB952287)
Intel® 537EP V9x DF PCI Modem
Intel® Extreme Graphics 2 Driver
Intel® PRO Network Adapters and Drivers
Intel® PROSet
Internet Explorer Default Page
Jasc Paint Shop Photo Album
Java™ 6 Update 12
Learn2 Player (Uninstall Only)
Lernout & Hauspie TruVoice American English TTS Engine
Malwarebytes' Anti-Malware
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1 Hotfix (KB928366)
Microsoft Visual C++ 2005 Redistributable
Modem Event Monitor
Modem Helper
Modem On Hold
MSXML 4.0 SP2 (KB925672)
MSXML 4.0 SP2 (KB927978)
MSXML 4.0 SP2 (KB936181)
MSXML 4.0 SP2 (KB954430)
Musicmatch® Jukebox
NIOC Service
PDF-XChange 3.0
PowerDVD 5.1
QuickTime
Security Update for Step By Step Interactive Training (KB923723)
Security Update for Windows Media Player (KB911564)
Security Update for Windows Media Player (KB952069)
Security Update for Windows Media Player 10 (KB917734)
Security Update for Windows Media Player 10 (KB936782)
Security Update for Windows Media Player 6.4 (KB925398)
Security Update for Windows XP (KB890046)
Security Update for Windows XP (KB893756)
Security Update for Windows XP (KB896358)
Security Update for Windows XP (KB896423)
Security Update for Windows XP (KB896428)
Security Update for Windows XP (KB899587)
Security Update for Windows XP (KB899591)
Security Update for Windows XP (KB900725)
Security Update for Windows XP (KB901017)
Security Update for Windows XP (KB901214)
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Security Update for Windows XP (KB905749)
Security Update for Windows XP (KB908519)
Security Update for Windows XP (KB911562)
Security Update for Windows XP (KB911927)
Security Update for Windows XP (KB913580)
Security Update for Windows XP (KB914388)
Security Update for Windows XP (KB914389)
Security Update for Windows XP (KB917344)
Security Update for Windows XP (KB917953)
Security Update for Windows XP (KB918118)
Security Update for Windows XP (KB918439)
Security Update for Windows XP (KB919007)
Security Update for Windows XP (KB920213)
Security Update for Windows XP (KB920670)
Security Update for Windows XP (KB920683)
Security Update for Windows XP (KB920685)
Security Update for Windows XP (KB921503)
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Security Update for Windows XP (KB923414)
Security Update for Windows XP (KB923689)
Security Update for Windows XP (KB923980)
Security Update for Windows XP (KB924191)
Security Update for Windows XP (KB924270)
Security Update for Windows XP (KB924496)
Security Update for Windows XP (KB924667)
Security Update for Windows XP (KB925902)
Security Update for Windows XP (KB926255)
Security Update for Windows XP (KB926436)
Security Update for Windows XP (KB927779)
Security Update for Windows XP (KB927802)
Security Update for Windows XP (KB928255)
Security Update for Windows XP (KB928843)
Security Update for Windows XP (KB929123)
Security Update for Windows XP (KB929969)
Security Update for Windows XP (KB930178)
Security Update for Windows XP (KB931261)
Security Update for Windows XP (KB931784)
Security Update for Windows XP (KB932168)
Security Update for Windows XP (KB933566)
Security Update for Windows XP (KB933729)
Security Update for Windows XP (KB935839)
Security Update for Windows XP (KB935840)
Security Update for Windows XP (KB936021)
Security Update for Windows XP (KB937143)
Security Update for Windows XP (KB938127)
Security Update for Windows XP (KB938464)
Security Update for Windows XP (KB938829)
Security Update for Windows XP (KB939653)
Security Update for Windows XP (KB941202)
Security Update for Windows XP (KB941568)
Security Update for Windows XP (KB941569)
Security Update for Windows XP (KB941644)
Security Update for Windows XP (KB941693)
Security Update for Windows XP (KB942615)
Security Update for Windows XP (KB943055)
Security Update for Windows XP (KB943460)
Security Update for Windows XP (KB943485)
Security Update for Windows XP (KB944338)
Security Update for Windows XP (KB944533)
Security Update for Windows XP (KB944653)
Security Update for Windows XP (KB945553)
Security Update for Windows XP (KB946026)
Security Update for Windows XP (KB946648)
Security Update for Windows XP (KB947864)
Security Update for Windows XP (KB948590)
Security Update for Windows XP (KB948881)
Security Update for Windows XP (KB950749)
Security Update for Windows XP (KB950759)
Security Update for Windows XP (KB950760)
Security Update for Windows XP (KB950762)
Security Update for Windows XP (KB950974)
Security Update for Windows XP (KB951066)
Security Update for Windows XP (KB951376)
Security Update for Windows XP (KB951376-v2)
Security Update for Windows XP (KB951698)
Security Update for Windows XP (KB951748)
Security Update for Windows XP (KB952954)
Security Update for Windows XP (KB953838)
Security Update for Windows XP (KB953839)
Security Update for Windows XP (KB954211)
Security Update for Windows XP (KB954600)
Security Update for Windows XP (KB955069)
Security Update for Windows XP (KB956390)
Security Update for Windows XP (KB956391)
Security Update for Windows XP (KB956802)
Security Update for Windows XP (KB956803)
Security Update for Windows XP (KB956841)
Security Update for Windows XP (KB957095)
Security Update for Windows XP (KB957097)
Security Update for Windows XP (KB958215)
Security Update for Windows XP (KB958644)
Security Update for Windows XP (KB958687)
Security Update for Windows XP (KB960714)
Security Update for Windows XP (KB960715)
SpywareBlaster 4.1
SpywareGuard v2.2
SUPERAntiSpyware Free Edition
Update for Windows XP (KB894391)
Update for Windows XP (KB898461)
Update for Windows XP (KB900485)
Update for Windows XP (KB904942)
Update for Windows XP (KB908531)
Update for Windows XP (KB910437)
Update for Windows XP (KB911280)
Update for Windows XP (KB916595)
Update for Windows XP (KB920872)
Update for Windows XP (KB922582)
Update for Windows XP (KB927891)
Update for Windows XP (KB930916)
Update for Windows XP (KB931836)
Update for Windows XP (KB933360)
Update for Windows XP (KB936357)
Update for Windows XP (KB938828)
Update for Windows XP (KB942763)
Update for Windows XP (KB942840)
Update for Windows XP (KB946627)
Update for Windows XP (KB951072-v2)
Update for Windows XP (KB955839)
Update for Windows XP (KB967715)
Viewpoint Media Player
WhoCrashed 1.01
Windows Installer 3.1 (KB893803)
Windows Media Format Runtime
Windows Media Player 10
Windows Media Player 10 Hotfix - KB895316
Windows XP Hotfix - KB873339
Windows XP Hotfix - KB885835
Windows XP Hotfix - KB885836
Windows XP Hotfix - KB886185
Windows XP Hotfix - KB887472
Windows XP Hotfix - KB888302
Windows XP Hotfix - KB890859
Windows XP Hotfix - KB891781
WinMX
WinZip 12.0
WordPerfect Office 12
WZCBDL Service

StartupList report, 3/8/2009, 5:47:48 PM
StartupList version: 1.52.2
Started from : C:\Program Files\Trend Micro\HijackThis\HijackThis.EXE
Detected: Windows XP SP2 (WinNT 5.01.2600)
Detected: Internet Explorer v6.00 SP2 (6.00.2900.2180)
* Using default options
==================================================

Running processes:

C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Avira\AntiVir PersonalEdition Classic\sched.exe
C:\Program Files\Avira\AntiVir PersonalEdition Classic\avguard.exe
C:\WINDOWS\system32\CTsvcCDA.exe
C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
C:\WINDOWS\system32\E_S00RP2.EXE
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\EPSON\EBAPI\SAgentNT.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\EPSON\EBAPI\EBRR.EXE
C:\Program Files\WZCBDL Service\WZCBDLS.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\wscntfy.exe
C:\Program Files\Avira\AntiVir PersonalEdition Classic\avgnt.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S10IC2.EXE
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\Program Files\WinZip\WZQKPICK.EXE
C:\Program Files\SpywareGuard\sgmain.exe
C:\Program Files\SpywareGuard\sgbhp.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

--------------------------------------------------

Listing of startup folders:

Shell folders Startup:
[C:\Documents and Settings\Matt M\Start Menu\Programs\Startup]
SpywareGuard.lnk = C:\Program Files\SpywareGuard\sgmain.exe

Shell folders Common Startup:
[C:\Documents and Settings\All Users\Start Menu\Programs\Startup]
WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE

--------------------------------------------------

Checking Windows NT UserInit:

[HKLM\Software\Microsoft\Windows NT\CurrentVersion\Winlogon]
UserInit = C:\WINDOWS\system32\userinit.exe,

--------------------------------------------------

Autorun entries from Registry:
HKLM\Software\Microsoft\Windows\CurrentVersion\Run

avgnt = "C:\Program Files\Avira\AntiVir PersonalEdition Classic\avgnt.exe" /min
SunJavaUpdateSched = "C:\Program Files\Java\jre6\bin\jusched.exe"
Adobe Reader Speed Launcher = "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"

--------------------------------------------------

Autorun entries from Registry:
HKLM\Software\Microsoft\Windows\CurrentVersion\RunOnce

NSSInstallation = C:\WINDOWS\system32\Adobe\Shockwave 11\nssstub.exe /RunOnce

--------------------------------------------------

Autorun entries from Registry:
HKCU\Software\Microsoft\Windows\CurrentVersion\Run

\\Teresa\EPSON Stylus C80 Series = C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S10IC2.EXE /A "C:\WINDOWS\system32\E_S49.tmp"
SUPERAntiSpyware = C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe

--------------------------------------------------

Autorun entries in Registry subkeys of:
HKLM\Software\Microsoft\Windows\CurrentVersion\Run

[OptionalComponents]
=

--------------------------------------------------

Shell & screensaver key from C:\WINDOWS\SYSTEM.INI:

Shell=*INI section not found*
SCRNSAVE.EXE=*INI section not found*
drivers=*INI section not found*

Shell & screensaver key from Registry:

Shell=Explorer.exe
SCRNSAVE.EXE=*Registry value not found*
drivers=*Registry value not found*

Policies Shell key:

HKCU\..\Policies: Shell=*Registry value not found*
HKLM\..\Policies: Shell=*Registry value not found*

--------------------------------------------------

Enumerating Browser Helper Objects:

AcroIEHelperStub - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll - {18DF081C-E8AD-4283-A596-FA578C2EBDC3}
WormRadar.com IESiteBlocker.NavFilter - C:\Program Files\AVG\AVG8\avgssie.dll (file missing) - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0}
SpywareGuard Download Protection - (no file) - {4A368E80-174F-4872-96B5-0B27DDD11DB2}
(no name) - C:\Program Files\Java\jre6\bin\jp2ssv.dll - {DBC80044-A445-435b-BC74-9C25C1C588A9}
JQSIEStartDetectorImpl - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll - {E7E6F031-17CE-4C07-BC86-EABFE594F69C}

--------------------------------------------------

Enumerating Task Scheduler jobs:

ISP signup reminder 1.job
NSSstub.job

--------------------------------------------------

Enumerating Download Program Files:

[Shockwave ActiveX Control]
InProcServer32 = C:\WINDOWS\system32\Adobe\Director\SwDir.dll
CODEBASE = http://download.macr...director/sw.cab

[Windows Genuine Advantage Validation Tool]
InProcServer32 = C:\WINDOWS\system32\LegitCheckControl.DLL
CODEBASE = http://go.microsoft....k/?linkid=39204

[Checkers Class]
InProcServer32 = C:\WINDOWS\Downloaded Program Files\msgrchkr.dll
CODEBASE = http://messenger.zon...kr.cab56986.cab

[{8FFBE65D-2C9C-4669-84BD-5829DC0B603C}]
CODEBASE = http://fpdownload.ma...r/ultrashim.cab

[MessengerStatsClient Class]
InProcServer32 = C:\WINDOWS\Downloaded Program Files\MessengerStatsPAClient.dll
CODEBASE = http://messenger.zon...nt.cab56907.cab

[get_atlcom Class]
InProcServer32 = C:\WINDOWS\Downloaded Program Files\gp.ocx
CODEBASE = http://wwwimages.ado...obat/nos/gp.cab

[Shockwave Flash Object]
InProcServer32 = C:\WINDOWS\system32\Macromed\Flash\Flash10a.ocx
CODEBASE = http://download.macr...ash/swflash.cab

[GpcContainer Class]
InProcServer32 = C:\WINDOWS\Downloaded Program Files\ieatgpc.dll
CODEBASE = https://etrade.webex...nbr/ieatgpc.cab

--------------------------------------------------

Enumerating ShellServiceObjectDelayLoad items:

PostBootReminder: C:\WINDOWS\system32\SHELL32.dll
CDBurn: C:\WINDOWS\system32\SHELL32.dll
WebCheck: C:\WINDOWS\system32\webcheck.dll
SysTray: C:\WINDOWS\system32\stobject.dll
UPnPMonitor: C:\WINDOWS\system32\upnpui.dll

--------------------------------------------------
End of report, 7,093 bytes
Report generated in 0.063 seconds

Command line options:
/verbose - to add additional info on each section
/complete - to include empty sections and unsuspicious data
/full - to include several rarely-important sections
/force9x - to include Win9x-only startups even if running on WinNT
/forcent - to include WinNT-only startups even if running on Win9x
/forceall - to include all Win9x and WinNT startups, regardless of platform
/history - to list version history only

#10
realapp

Posted 08 March 2009 - 05:17 PM

Member

Topic Starter
Member
338 posts

After doing step 2, I was able to connect to the internet for about 5 mintues and then lost connection.

#11
Dan

Posted 08 March 2009 - 10:24 PM

Trusted Tech

Retired Staff
1,771 posts

What sort of signal strength are you getting to your router? I can't see any overly problematic applications installed and running on your machine. Please have a look in your event log for errors/warnings that occur around the time you lose your connection.

Step 1 - Event Log/Viewer errors/warnings:

Click Start, select Run, type eventvwr and press OK
In the new window, look under the System log for any errors and/or warnings. If you find any, please post the relevant heading, along with the details inside by double clicking on the error/warning (denoted by a red 'x' or a yellow '!', respectively), and then copy/pasting the information from within. *Note: You'll mainly be looking for DHCP and TCP/IP errors/warnings.

Does that computer that connects via wireless roam often (i.e. do you move between networks a lot), or is it just a stationary desktop?

Thanks,
- Dan

#12
realapp

Posted 09 March 2009 - 08:31 AM

Member

Topic Starter
Member
338 posts

Computer is a stationary desktop, literally 2 ft from the computer with the router. here were a couple of warnings non, TCP/IP, DHCP related as well. ( server, browser, service control manager, IPNATHLP) Not sure if these matter, but I included a couple below.

Event Type: Warning
Event Source: Dhcp
Event Category: None
Event ID: 1003
Date: 3/8/2009
Time: 5:53:28 PM
User: N/A
Computer: MATT
Description:
Your computer was not able to renew its address from the network (from the DHCP Server) for the Network Card with network address 000D88672B8B. The following error occurred:
The operation was canceled by the user. . Your computer will continue to try and obtain an address on its own from the network address (DHCP) server.

For more information, see Help and Support Center at http://go.microsoft....link/events.asp.
Data:
0000: c7 04 00 00 Ç...

Event Type: Warning
Event Source: Dhcp
Event Category: None
Event ID: 1003
Date: 3/8/2009
Time: 5:53:28 PM
User: N/A
Computer: MATT
Description:
Your computer was not able to renew its address from the network (from the DHCP Server) for the Network Card with network address 000D88672B8B. The following error occurred:
The operation was canceled by the user. . Your computer will continue to try and obtain an address on its own from the network address (DHCP) server.

For more information, see Help and Support Center at http://go.microsoft....link/events.asp.
Data:
0000: c7 04 00 00 Ç...

Event Type: Error
Event Source: ipnathlp
Event Category: None
Event ID: 32003
Date: 3/8/2009
Time: 7:05:29 PM
User: N/A
Computer: MATT
Description:
The Network Address Translator (NAT) was unable to request an operation of the kernel-mode translation module. This may indicate misconfiguration, insufficient resources, or an internal error. The data is the error code.

For more information, see Help and Support Center at http://go.microsoft....link/events.asp.
Data:
0000: 1f 00 00 00 ....

Event Type: Warning
Event Source: Server
Event Category: None
Event ID: 2504
Date: 3/8/2009
Time: 7:08:06 PM
User: N/A
Computer: MATT
Description:
The server could not bind to the transport \Device\NetBT_Tcpip_{98D1D171-4C17-4B13-8BA8-80266375B529}.

For more information, see Help and Support Center at http://go.microsoft....link/events.asp.
Data:
0000: aa 05 00 00 ª...

Event Type: Warning
Event Source: BROWSER
Event Category: None
Event ID: 8021
Date: 3/7/2009
Time: 8:14:40 PM
User: N/A
Computer: MATT
Description:
The browser was unable to retrieve a list of servers from the browser master \\TERESA on the network \Device\NetBT_Tcpip_{98D1D171-4C17-4B13-8BA8-80266375B529}. The data is the error code.

For more information, see Help and Support Center at http://go.microsoft....link/events.asp.
Data:
0000: 40 00 00 00 @...

#13
Dan

Posted 09 March 2009 - 07:13 PM

Trusted Tech

Retired Staff
1,771 posts

Thanks for posting those error messages. It's looking like your wireless machine is having DHCP issues; for this reason we'll try setting a static IP.

Step 1 - Configure a Static IP:
Goto Start --> Programs --> Accessories --> Communications --> Network Connections --> Right click on your Wireless Network Connection --> Select Properties --> Click on Internet Protocl (TCP/IP) once and press the Properties button --> Select the option Use the following IP Address: --> Enter in the following details:

IP Address: 192.168.2.11
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.2.1

Select Use the following DNS Servers --> Enter in two DNS Servers:

Preferred DNS Server: 192.168.2.1
Alternate DNS Server: <leave blank>

Press OK.

Try connecting to your wireless now; do you still randomly lose your Internet connection?

- Dan

#14
realapp

Posted 09 March 2009 - 10:20 PM

Member

Topic Starter
Member
338 posts

HI Dan,

I tried doing that, but it still is not working. I did notice (not sure if it matters) but when I open the network connections it shows my network and has a big red X that says it is firewalled and not connected. IS this suppose to be this way?

#15
Dan

Posted 10 March 2009 - 02:15 AM

Trusted Tech

Retired Staff
1,771 posts

Hey realapp,

I did notice (not sure if it matters) but when I open the network connections it shows my network and has a big red X that says it is firewalled and not connected. IS this suppose to be this way?

It could indicate software interference. The best way to rule out software interference is to restart in Safe mode with Networking; however -- wireless doesn't work in safe mode

I did just notice that you have a few different programs with real-time protection installed.

So, here's my recommendation. I assume that after you got a clean bill of health from our malware staff, you probably installed some extra security applications -- that's great; 99% of the time users follow these instructions without any dramas. However, one of these applications may now be causing your issues. For this reason, I'm going to suggest that you uninstall Avira AntiVir Personal - Free Antivirus; this is the application that is most likely to be causing your issue. If, after uninstalling Avira, the issue persists, then you are more than welcome to re-install it. If the issue goes away, then I would suggest installing a different anti-virus (i.e. Avast! or AVG).

The next application to go is Ad-Aware SE Personal -- if you have this applications real-time protection active, it may be conflicting with SpywareGuard. If after uninstalling Ad-Aware, the issue is still there, try removing SpywareGuard. Finally, SUPERAntiSpyware Free Edition's real-time scanning may be causing an issue -- so try removing it as well.

Removing the applications in that order would be my best recommendation. Let me know if the issue still occurs after you have completed these steps.

Thanks,
- Dan