[Dark Thunder]

DELL 8300 Pentium 4, 3Ghz
Windows XP
USB emulator = on
USB controller = on

The USB ports are no longer working i.e Mouse, camera etc.

Device manager shows 5x USB root hub - has yellow exclamation marks.
Error MSG - Windows cannot load the device driver for this hardware.
The driver may be corrupted or missing. (Error 39)


Driver = 5.1.2600.5512 Microsoft
Date = 7/1/2001

I tried:
1) Uninstall the Usb root hub . Then reboot. - Did not work
2) Shut down computer . Turn power off - Did not work

Any Ideas on how to fix this?

[Advertisements]

You might try reinstalling the Chipset driver. Go to the manufacture's website and download the chipset driver specific to your model computer and install it. The Chipset driver helps the OS to communicate with the motherboard... including the USB bus.

[makai]

You might try reinstalling the Chipset driver. Go to the manufacture's website and download the chipset driver specific to your model computer and install it. The Chipset driver helps the OS to communicate with the motherboard... including the USB bus.

[Dark Thunder]

Updated the Bios from A05 To A07

No Change - USB ports still not working

[makai]

Not the Bios, the Chipset driver.

[Dark Thunder]

installed intel chipset software 5.00.100.1012
USB - Mouse is still not working

[makai]

How long has this been going on? What you might try is to uninstall the USB root hubs again and restart the machine... since you just updated the Chipset driver it might work.
Also, you might try to remember when all of this happened and go back to System Restore and restore to a date prior to when this all started.

If none of that works, go to Start>run... type in Chkdsk /f ... You will get a window saying you can't run it now, but it will ask if you want to run it on next startup... just type "Y" and the window will close, and the next time you restart your machine, Chkdsk will run.

If that doesn't work, then you can try sfc /scannow. You may need your Windows install CD, so don't run it unless you have it. Why not try all the stuff above first and we'll get back to scannow later.

[Dark Thunder]

Happened 5 days ago

1) I tried uninstaled the USB Root a few times - did not work
2) System Restore did not work
3) Chkdisk /f - Worked !!

Thank you

[makai]

Well, I'm glad you got it going! So is everything cool with your machine now?

[Dark Thunder]

Its working great !!

Now I'm working on getting a game to run. "World at War" Call of Duty


Thanks