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Windows XP Freezes on startup after installing Service Pack 2 :o(


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#1
Saintlvr

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Hi,

I have a Dell Inspiron 5150 Laptop. Recently i had to re-install the OS (Windows XP Home) due to the pc completely freezing & dell techs advised to completely re-install.

This done from the CD (XP Home with SP1a), all went well... UNTIL ..... i installed SP2. I did all the hotfixes & other updates that windows update listed, as well as other pre SP2 updates.

Once SP2 was downloaded & installed, i restarted my laptop. Sadly once again it froze at the XP logo screen :)(

I have another OS CD that has SP2 already installed that came with my laptop, but once I ran this CD to reinstall windows it froze half way through the installation (stopped half way through installing devices) , so had to do a complete reinstall with the OS CD that only has SP1a, which went on fine.

When i either uninstall SP2 or simply do a system restore to pre SP2, it works fine! I have had a new Hard drive installed today just incase, but alas same problem occurrs.

Any idea what the problem could be or how i can 'fix' it? PC is running ok without SP2 but obviously somethings amiss & I cannot download alot of upgrades (IE8, Windows Live Messenger or anything else that is only for SP2 updated systems)

Thanks
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#2
isimaster

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Why are you trying to install SP2 instead of SP3?
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#3
Saintlvr

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I did SP2 first, then was shown SP3, it happens on both :)(
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#4
isimaster

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You may want to have your system checked out by the Malware guys.
Malware can cause this type of problem.
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#5
Saintlvr

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right, so where do i find them?
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#6
isimaster

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Start here: http://www.geekstogo..._Log-t2852.html

After reading, at the bottom of the page is

new topic.

You may want to make the subject, Sent over from operating systems.

Add the link of your first post: http://www.geekstogo...-o-t232140.html

After the give you a clean bill of health and you try installing SP3.
If you still having problems come back here.

Edited by isimaster, 13 March 2009 - 05:36 PM.

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#7
Saintlvr

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Great, thanks very much :)

I have prior to your reply run a Microsoft Windows malicious Software Removal tool 2009, directly from the Microsoft website & it did not find any infected files.
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#8
isimaster

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Still worth it to have them take a look, Some of those tools don't pick up everything.
If there are nastys on your machine, the malware staff will find them!!!
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