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Installed Kaspersky, now no network


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#1
Leesie

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Hi,

Hoping someone can help me. I installed Kaspersky for the first time yesterday on the desktop and my laptop. Right away there was no network listed and if I clicked on the icon for the other computer it would say access denied.

Now when I installed Kaspersky there was no wizard asking me about what settings I wanted which is the only thing that comes up in the manual on setting a network up. There doesn't seem to be a way to manually add a network either. I'm completely lost and really not very impressed with Kaspersky at this point.

Any help or ideas would be appreciated.

Lisa
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#2
isimaster

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I installed Kaspersky for the first time

Right away there was no network listed

Where or which site did you go to to purchase Kaspersky?
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#3
Leesie

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I installed Kaspersky for the first time

Right away there was no network listed

Where or which site did you go to to purchase Kaspersky?


I bought it in store at future shop.

Lisa
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#4
isimaster

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Just to make sure, we are talking about Kaspersky Antivirus correct?
Which flavor is it?
AV 2009 or Internet security.
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#5
Leesie

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Kaspersky Internet Security 2009. It doesn't seem to want to allow me any type of network at all. Even firewire gives the same 'access denied'

Lisa
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#6
isimaster

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Does that version have a firewall?

Edited by isimaster, 15 March 2009 - 09:40 AM.

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#7
Leesie

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Uhm, I'm staring at the software right now and there is a firewall, I've been playing with the setting for the last 6 hours to no avail.

Kaspersky Internet Security 2009:

* Protects from viruses, Trojans, worms, spyware, adware
* Scans files, email, and Internet traffic
* Protects instant messengers
* Protects from unknown threats
* 2-way Personal Firewall
* Safe Wi-Fi and VPN Connections
* Intrusion Prevention System
* Configuration and Privacy Tools
* Cleans traces of user activity
* Application Filter: Access to user resources and data is restricted for risky applications
* Vulnerability scanning for operating system and installed applications

* Analyzes and closes Internet Explorer vulnerabilities
* Disables links to malware sites / phishing sites
* Global Threat Monitoring (Kaspersky Security Network)
* Virtual keyboard for safe entry of personal data
* Blocks all types of Keyloggers
* Parental Controls
* Anti-spam protection
* Blocks unwanted web banners
* Automatic database updates
* Free technical support
* Whitelisting
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#8
isimaster

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To Clarify:
You are on the machine where you installed Kaspersky and have access to the internet.
You have a PC and a laptop on a network and you can't get access to each other.

Is this correct?

Edited by isimaster, 14 March 2009 - 07:35 PM.

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#9
Leesie

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To Clarify:
You are on the machine where you installed Kaspersky and have access to the internet.
You have a PC and a laptop on a network and you can't get access to each other.

Is this correct?


Yes, absolutely correct.
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#10
isimaster

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Your firewall is causing the problem.
To confirm this, shut off just the firewall. try to connect to the other machine.

Let me know your results.
I'll have to do some research on that firewall.

Note for GTG people:
If anyone has the correct configuration, jump right in.
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#11
Dan

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Normally, you need to add your IP address range to your firewalls trusted settings -- the exact steps vary from firewall to firewall. I've never actually used Kaspersky, but I did stumble upon this Support Page, which may be of use to you. The exact steps are a little obscure, but does any of that look familiar to you? If so, we will hopefully be able to stumble through it together. If you do not know your IP Address range, then please do the following:
  • Click Start, select Run, type cmd and press OK
  • In the new command prompt window, type ipconfig /all > C:\ipconfig.txt
  • Navigate to your C: drive and open the text file ipconfig.txt -- please copy/paste the contents of this file into your next response.
Thanks,
- Dan
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#12
isimaster

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Hi Lisa, Dan,

I've installed Kaspersky.
Lisa, can you go to Firewall settings.
Make sure the Network packets is showing.
Take a snapshot, send that.
Then click on the networks tab.
Take a snapshot, send that with your next reply.
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#13
Dan

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I've installed Kaspersky

Good man, isimaster :)

Perhaps, since you have it installed, we could try to identify the necessary steps, while awaiting Lisa's response. The link I posted above, is it at all accurate? Can you see the screen where you might add a range of network IP's, to your trusted zone?

- Dan
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#14
isimaster

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Hello Dan,

Yes the info on that page was accurate.
By default the page looks like this.

Kaspersky_network_rules.JPG


They next challenge, is this.

I've been playing with the setting for the last 6 hours

All of us have done this before.


If you want any other snapshots let me know.
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#15
Leesie

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Your firewall is causing the problem.
To confirm this, shut off just the firewall. try to connect to the other machine.

Let me know your results.
I'll have to do some research on that firewall.

Note for GTG people:
If anyone has the correct configuration, jump right in.



With the fiirewalls off, I can connect wirelessly BUT the firewire port is still not working (which is something I need to have. Though that may be another topic on its own? Its coming up TCP/IP not enabled cannot proceed and even says that when I click repair.)

Going to do the steps below.

Edited by Leesie, 16 March 2009 - 02:21 PM.

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