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IE cannot connect to internet


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#1
4dv8

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One computer on my home network cannot connect to the internet. It seems to stall when waiting for a reply from the selected website and then times out. Thanks in advance for any help with this.
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#2
isimaster

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hello 4dv8,

click start, run, type: ping google.com>google.txt in the box
in the same box type: ping 127.0.0.1>local.txt

Send these files with your next reply.
They are located in C:\Documents and Settings\YourLogonUser
Where YourLogonUser is the name of the user you are currently logged on as.
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#3
4dv8

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Hi isimaster

The IE diagnostic results claims that can find HTTP HTTPS or FTP hope this helps

Here is the replies you asked for

Pinging google.com [209.85.171.100] with 32 bytes of data:

Reply from 209.85.171.100: bytes=32 time=239ms TTL=241
Request timed out.
Reply from 209.85.171.100: bytes=32 time=238ms TTL=241
Reply from 209.85.171.100: bytes=32 time=240ms TTL=241

Ping statistics for 209.85.171.100:
Packets: Sent = 4, Received = 3, Lost = 1 (25% loss),
Approximate round trip times in milli-seconds:
Minimum = 238ms, Maximum = 240ms, Average = 239ms



Pinging 127.0.0.1 with 32 bytes of data:



Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128



Ping statistics for 127.0.0.1:

Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms
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#4
4dv8

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Problem resolved thanks again for your time
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#5
Dan

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Problem resolved thanks again for your time

We'd love to hear how you managed to resolve your issue(s) -- feedback is always appreciated. :)

- Dan
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#6
4dv8

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Hi Dan

I have jumped the gun somewhat as my internet connection came right for a few hours after ping tests but is running really slow again.I have since done a network diagnostic scan from help & support which tells me that the
default IP Gateway =10.1.1.1 failed
and DHCPServer =101.1.1 failed
DNSServerSeach order Failed
202.27.158.40 failed (Request timed out)
202.27.156.72 failed (Request timed out)

I am again in the position of requiring expert help.
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#7
Dan

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Hey 4dv8,

So, you have an Internet connection now, but it's slow? Let's try to see where your connection is getting slowed down. Please post the results of a tracert:
  • Press Start
  • Select Run
  • Type cmd and press OK
  • In the new command prompt window, type tracert google.com
  • This command will take a few minutes to complete -- wait for the trace to complete before continuing.
  • Right-click on the command prompt window, select Select All and then press the ENTER key on your keyboard; this will copy the text; you should now be able to paste it into your next response.
Thanks,
- Dan
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#8
4dv8

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Hi Dan

Here is the results



Microsoft Windows XP [Version 5.1.2600]
© Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\freight>tracert google.com

Tracing route to google.com [74.125.45.100]
over a maximum of 30 hops:

1 * * * Request timed out.
2 40 ms 39 ms 40 ms 219-89-55-1.dialup.xtra.co.nz [219.89.55.1]
3 * * * Request timed out.
4 38 ms * 55 ms xe6-0-0-10.akbr5.global-gateway.net.nz [202.37.2
44.221]
5 * * * Request timed out.
6 39 ms * 39 ms g1-3-5.tkbr9.global-gateway.net.nz [202.50.232.8
2]
7 165 ms 165 ms 168 ms so0-3-1.labr5.global-gateway.net.nz [202.50.232.
254]
8 197 ms 196 ms 198 ms so6-0-2.sjbr2.global-gateway.net.nz [202.50.232.
93]
9 171 ms 168 ms 170 ms so0-0-1.pabr4.global-gateway.net.nz [202.50.232.
86]
10 169 ms 169 ms 168 ms 72.14.197.177
11 271 ms 196 ms 197 ms 209.85.240.114
12 254 ms 257 ms 261 ms 209.85.243.247
13 224 ms 243 ms 255 ms 72.14.232.215
14 270 ms 226 ms * 209.85.253.133
15 225 ms 229 ms 252 ms yx-in-f100.google.com [74.125.45.100]

Trace complete.

C:\Documents and Settings\freight>


I appreciate the help with this problem as it has been driving me crazy

Many Thanks

Dion
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#9
Dan

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It's possible that this is simply an ISP issue, as you do appear to be losing quite a few packets; there's also a significant spike in your latency between two hops. When you thought the issue had been resolved, did you do anything? Or did it simply improve on its own? How long have you been experiencing this issue for? Has it been constant? Have you contacted your ISP? Who is your ISP?

Please do the following.
  • Press Start
  • Select Run
  • Type cmd and press OK
  • In the new command prompt window, please type the following commands.
    *Note: each ping will take approximately 10 seconds to complete; wait for the command prompt to return before you type the next one.
    • ping 202.37.244.221
    • ping 202.50.232.82
    • ping 209.85.253.133
  • Once the above pings have completed, right-click on the command prompt window, select Select All and then press the ENTER key on your keyboard; this will copy the text; you should now be able to paste it into your next response.
Thanks,
- Dan
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#10
4dv8

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Hi Dan

When I thought thought the problem was resolve I had did the original ping test and repaired the LAN connection. I do not know if this had an effect asI have tried this again with no joy.
I recently set up a home network and this problem started shortly after that. I have two laptops online, one goes great but the other has this internet problem. Both laptops are plugged into an 8 port 10/100/1000 gigabit switch then into a broadband modem. Some clever chap did have a play when i first had the issue don't know what he did(I don't think he knew either). Because one of the laptops is good I haven't contacted my ISP who is XTRA, Telecom New Zealand.

Here are the results of the ping test




Microsoft Windows XP [Version 5.1.2600]
© Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\freight>ping 202.37.244.221

Pinging 202.37.244.221 with 32 bytes of data:

Request timed out.
Reply from 202.37.244.221: bytes=32 time=39ms TTL=58
Request timed out.
Reply from 202.37.244.221: bytes=32 time=39ms TTL=58

Ping statistics for 202.37.244.221:
Packets: Sent = 4, Received = 2, Lost = 2 (50% loss),
Approximate round trip times in milli-seconds:
Minimum = 39ms, Maximum = 39ms, Average = 39ms

C:\Documents and Settings\freight>ping 202.50.232.82

Pinging 202.50.232.82 with 32 bytes of data:

Reply from 202.50.232.82: bytes=32 time=39ms TTL=60
Reply from 202.50.232.82: bytes=32 time=39ms TTL=60
Reply from 202.50.232.82: bytes=32 time=39ms TTL=60
Request timed out.

Ping statistics for 202.50.232.82:
Packets: Sent = 4, Received = 3, Lost = 1 (25% loss),
Approximate round trip times in milli-seconds:
Minimum = 39ms, Maximum = 39ms, Average = 39ms

C:\Documents and Settings\freight>ping 209.85.253.133

Pinging 209.85.253.133 with 32 bytes of data:

Reply from 209.85.253.133: bytes=32 time=243ms TTL=53
Reply from 209.85.253.133: bytes=32 time=230ms TTL=53
Reply from 209.85.253.133: bytes=32 time=226ms TTL=53
Reply from 209.85.253.133: bytes=32 time=236ms TTL=53

Ping statistics for 209.85.253.133:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 226ms, Maximum = 243ms, Average = 233ms

C:\Documents and Settings\freight>

Thanks
Dion
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#11
Dan

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Hey Dion,

Because one of the laptops is good I haven't contacted my ISP who is XTRA, Telecom New Zealand.

Yep, good thinking -- if it was an ISP issue, it really should be affecting all of your machines.

Packet loss can usually be ruled down to one of the following:
(1) Outdated drivers -- ensure you have the latest drivers installed for your network adapter.
(2) Duplex issue -- see Step 1.
(3) Software interference -- see Step 2.

Just a quick question -- when did this issue start happening? Did you install any new software, any Windows updates? Virus infections?

Step 1 - Change your duplex setting:
  • Click Start, select Run, type ncpa.cpl and press OK.
  • In the new window, right-click on your Network Connection and select Properties.
  • In the new window, press the Configure.. button.
  • Select the Advanced tab.
  • In this new window, you should see a Property: list. Within this list, look for an item called something similar to Speed & duplex settings (the exact name will vary depending on your manufacturer).
  • Select this item (so that it is high-lighted) and then please note down its current Value -- post this value.
  • Change the value to one of the following, and then test if your connection improves or not. If it doesn't, try a different value and test -- repeat for each item.
  • 100 Mbps Full Duplex
  • 100 Mbps Half Duplex
  • 10 Mbps Full Duplex
  • 10 Mbps Half Duplex
If you do not notice an improvement with any of these settings, you may change it back to its original value (that you noted down).
Step 2 - Restart your machine in Safe Mode with Networking:
Please restart the problematic machine in Safe Mode with Networking and then see if your Internet connection has improved; has it?
*Note: You will not be able to use a wireless connection while in Safe Mode; please ensure all tests are performed with a wired (Ethernet) connection.
**Note: Ensure that you do not browse sites that you do not trust while in Safe Mode with Networking.


While in safe mode, please perform a new tracert to google.com and post the results.

Thanks,
- Dan
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#12
4dv8

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Hi Dan

This issue started after I ran a home network setup. I did not install any new software , updates or virus infections. This computer is used by the whole family so I can't be 100% sure.
I have changed the value on the Speed & Duplex setting and it appears to running normally(Hooray!!).
Its original setting was "Auto" and I tried all the settings listed and the internet connection seemed to work well on all of them. I have left the value as "100Mb Full"

Here is the tracert test results



Microsoft Windows XP [Version 5.1.2600]
© Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\freight>tracert google.com

Tracing route to google.com [74.125.45.100]
over a maximum of 30 hops:

1 * * * Request timed out.
2 40 ms 40 ms 41 ms 219-89-55-1.dialup.xtra.co.nz [219.89.55.1]
3 * * * Request timed out.
4 39 ms 38 ms 38 ms xe6-0-0-10.akbr5.global-gateway.net.nz [202.37.2
44.221]
5 39 ms 39 ms 38 ms xe0-0-0-2.akbr4.global-gateway.net.nz [202.50.23
2.77]
6 39 ms 39 ms 39 ms so0-3-2.tkbr9.global-gateway.net.nz [210.55.202.
82]
7 * 254 ms * so-1-1-2.labr5.global-gateway.net.nz [202.50.232
.234]
8 199 ms 198 ms 195 ms so6-0-1.sjbr2.global-gateway.net.nz [202.50.232.
89]
9 197 ms 196 ms 196 ms so-0-0-0.pabr4.global-gateway.net.nz [203.96.120
.218]
10 197 ms 197 ms 202 ms 72.14.197.177
11 197 ms 275 ms 197 ms 216.239.49.250
12 257 ms 265 ms 257 ms 209.85.249.140
13 231 ms 228 ms 230 ms 209.85.254.241
14 261 ms 267 ms 271 ms 209.85.253.137
15 258 ms 229 ms 231 ms yx-in-f100.google.com [74.125.45.100]

Trace complete.

C:\Documents and Settings\freight>

Fingers crossed problem resolved??

Many Thanks
Dion
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#13
Dan

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Hey Dion,

I'm glad to hear things appear to be running smoother. Your trace looks a lot better.

I have left the value as "100Mb Full"

That's good. :)

Fingers crossed problem resolved??

Let's hope so. However, since we thought this issue was resolved earlier, I'm going to remain subscribed to this topic for the next few days, in case the issue crops up again. I would appreciate it if in a day or two you could let us know if the issue has indeed been resolved.

Thanks :)
- Dan
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