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Upgraded from ME to XP PRO need help


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#1
bobbie9972

bobbie9972

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I am new to this forum as of about 3 mins ago. But I have been searching the web like crazy trying to find an answer.
I upgraded windows ME to windows XP professional. Everything runs fine, monitor, keyboard, mouse, drivers etc.
The problem I'm having is after logging into windows, and the desktop should come up I get an error say that WINDOWS EXPLORER.EXE needs to shutdown. My desktop only has a black screen. I try to manually open exporer.exe through task manager and I get the same error. I have tried system restore, it restored but didn't fix the problem. Here is my HI JACK THIS log:

Logfile of HijackThis v1.99.1
Scan saved at 5:59:38 PM, on 05/08/2005
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\msqk.exe
C:\WINDOWS\System32\inetsrv\inetinfo.exe
C:\WINDOWS\system32\pctspk.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\WINDOWS\system32\mspu.exe
C:\WINDOWS\System32\taskmgr.exe
C:\Documents and Settings\bobbie\My Documents\My Videos\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\system32\fdgqz.dll/sp.html#28129
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\system32\fdgqz.dll/sp.html#28129
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = res://C:\WINDOWS\system32\fdgqz.dll/sp.html#28129
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\system32\fdgqz.dll/sp.html#28129
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\system32\fdgqz.dll/sp.html#28129
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\system32\fdgqz.dll/sp.html#28129
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\system32\fdgqz.dll/sp.html#28129
R3 - Default URLSearchHook is missing
O2 - BHO: Class - {A0083F7A-2AD2-24A2-EE68-8180CE852F9B} - C:\WINDOWS\atllc32.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: McAfee VirusScan - {BA52B914-B692-46c4-B683-905236F6F655} - C:\PROGRAM FILES\MCAFEE.COM\VSO\MCVSSHL.DLL
O4 - HKLM\..\Run: [DUReg] %SystemRoot%\System32\rundll32.exe %SystemRoot%\System32\setupapi.dll,InstallHinfSection DefaultInstall 132 %SystemRoot%\inf\dureg.inf
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [IEXPLORE.EXE] C:\Program Files\Internet Explorer\IEXPLORE.EXE
O4 - HKLM\..\Run: [MSConfig] C:\WINDOWS\PCHEALTH\HELPCTR\Binaries\msconfig.exe /auto
O4 - HKLM\..\Run: [mspu.exe] C:\WINDOWS\system32\mspu.exe
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O16 - DPF: Win32 Classes -
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://groups.msn.co...UC/MsnPUpld.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupd...b?1115585970744
O23 - Service: Network Security Service ( 11F#`I) - Unknown owner - C:\WINDOWS\msqk.exe" /s (file missing)
O23 - Service: PCTEL Speaker Phone (Pctspk) - PCtel, Inc. - C:\WINDOWS\system32\pctspk.exe

I know that I may have some spyware..because I get POP UPS galore. I have run Microsoft Antispyware program, Adaware 6, spybot, cwshredder, PC Bug Doctor, Mcaffe virus scan, Bazooka, Spywareblaster, Super Ad Blocker and Xoft Spy, but still spyware is present. I don't think that the explorer.exe problem is spyware related, but I don't know much that's why I'm here. Can anyone help? And just for the record I am only moderately computer literate. THANKS BUNCHIES
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#2
bobbie9972

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Okay I'm back in here..was reading other posts..gonna sit here until someone finds me :tazz:
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#3
bobthemailman

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try reinstalling
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#4
Murray S.

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Howdy and welcome to G2G:

You are infected with malware

Please go to the malware forum in my signature and follow the instructions at the top....Especially the CLICK HERE .

That will give you several steps that will help you clean up 70 percent of all problems by yourself. If at the end of the process you are still having difficulty, then post a hijackthis log in THAT forum.

If you are still having problems after getting a clean bill of health from the malware expert, please return to this thread.

Murray
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