[saucemaker]

I've ran malware scans and anti-virus. Nothing was detected.

Thirty minutes after turning on my computer, nothing works. Browser stops working and I can't open any programs. I can't even shut down my computer properly. When I attempt to shut down through "Turn off Computer", the hourglass appears for the mouse pointer. In safe mode, I can access the computer programs and files and am able to use the Turn off Computer. I've been reading some forums online and some have said it might be an issue with the hardware. Any opinions or solutions?

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Download, and install SpeedFan: http://www.almico.com/sfdownload.php
Post your computer temperatures:



Provide processor info (hold Windows key, and hit Pause/Break key to find out).

[Broni]

Download, and install SpeedFan: http://www.almico.com/sfdownload.php
Post your computer temperatures:



Provide processor info (hold Windows key, and hit Pause/Break key to find out).

[saucemaker]

Intel® CPU T2400 @ 1.83GHz

After about 15 minutes of usage.

HD0: 40C
Temp1: 60C
Core0: 58C
Core1: 58C

Edited by saucemaker, 18 March 2009 - 11:35 PM.

[Broni]

This is laptop, correct?
Keep SpeedFan open, and watch the temperatures closely, especially, when you approach 30 minutes mark.
Do they keep rising?

[saucemaker]

yes, its a laptop. Its steady when and after it reaches the 30 minute mark. this time however, the numbers have slightly decreased.

HDO: 36C
Temp1: 41C

The other temperatures remained the same.

[Broni]

Must be something else, then.

1. Have you scanned for infections issue recently?

2. Go Start>Run (Start Search in Vista), type in:
msconfig
Click OK (hit Enter in Vista).

Click on Startup tab.
Click Disable all

Click Services tab.
Put checkmark in Hide all Microsoft services
Click Disable all.

Click OK.
Restart computer in Normal Mode.

NOTE. If you use different firewall, than Windows firewall, turn Windows firewall on, just for this test, since your regular firewall won't be running.
If you use Windows firewall, you're fine.

Same freeze?

[saucemaker]

Nothing detected on the scan. Comp still freezes after disabling the features as directed.

[Broni]

Are you able to work in Safe Mode beyond 30 minutes mark?
Do you have real video card, or it's on-board video?
Please, post some computer info:
- amount of RAM (hold Windows logo key, hit Pause/Break key)
- hard drive size/free space (open "My Computer", right click on hard drive letter, click "Properties")
- security programs in use (antivirus, firewall)

[saucemaker]

Yes, I am able to work in safe mode for over 30 minutes.

ATI Mobility X1600 graphics card
1 GB Corsair DDR2 667 ram
80GB Hitachi 7,200 rpm- about 30 G left
AVG anit-virus and windows firewall

[Broni]

Sorry for this question:

Do you have real video card, or it's on-board video?

since it's laptop.

Navigate to: C:\Windows\Minidump folder.
If you see any .dmp files, zip all of them, and attach zipped file to your next reply.

[saucemaker]

here you go.

Attached Files

•  Mini041807_01.zip   65.45KB   161 downloads

[Broni]

There is only one dump from this year (3/20), and it points to ati2cqag.dll, your video driver.
That would be consistent with your ability to work in Safe Mode, where only generic driver is loaded.
Try to reinstall/update video driver.
I'd also get a can of compressed air, and I'd make sure, your laptop's vents are pretty clean.

[saucemaker]

Looks like that was the issue. Its back to good old self again. Thank you so much for your help. Hopefully I don't have to be back the forums again anytime soon.

[Broni]

Very nice