[jimd07]

IE7 hangs when started. It shows the connecting tab which after a time stops, no web page loaded. I can only close it down using task manager. I also have a problem opening emails containing HTML, this locks up Outlook and again I have to close with task manager.
I have disabled all add-ons and I have run malware checks, all to no avail.
Firefox and Opera work fine so it is an IE7 problem.
I have tried doing a system restore but although it seems to go well I get a message saying it was not possible and nothing has been changed. I have done this for all the restore points on my system but none work.

This all started when the machine suddenly shut down whilst I was using IE7 and restarted. Since then I have not managed to open it.
I did have an update from Microsoft the previous day, but IE7 worked up until the sudden restart.

I need IE7 to open HTML emails and also for updates etc. Unfortunately Firefox does not do everything.

Any more ideas would be most useful.

Thanks in advance.

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Hi jimd07,

It could be IE7 or one of the plug-ins.
To repair IE7 on a XP system follow the instructions to remove and re-install it here: http://support.microsoft.com/kb/917964
The article also explains why restore points are no use in this situation.

You can start IE without the plug-ins by using
Start > Run > copy & paste this command in the window iexplore -extoff > OK
to check if the problem is one of those.

Regards,

[Metallica]

Hi jimd07,

It could be IE7 or one of the plug-ins.
To repair IE7 on a XP system follow the instructions to remove and re-install it here: http://support.microsoft.com/kb/917964
The article also explains why restore points are no use in this situation.

You can start IE without the plug-ins by using
Start > Run > copy & paste this command in the window iexplore -extoff > OK
to check if the problem is one of those.

Regards,

[jimd07]

Been right the way through the process removing IE7 and then reinstall and no change.

I have already tried starting IE using the no-adds option in system tools but again nothing.

The only other problem I have is that HTML emails freeze, but I guess that is because IE is not working.

Any other possibilities?

[Metallica]

Let's check if any system files are missing first.

• Click Start > Run and type sfc /scannow and the click OK.
• Note the space between the c and the /
• You may need your Windows XP CD so have it ready.
• If you have Service Pack 2 (SP2) or SP3 installed, you will need the SP2 or SP3 version of the version of the CD. This can be done with a borrowed CD, if you don't have one.
• Allow the scan to run and when completed, reboot the system.

The most important part is to scan for missing files. if you don't have a CD we can worry about getting the missing files later.

[jimd07]

A little progress.

Managed to remove IE& and now am back on IE6. This opens sometimes but mostly hangs on opening. Opens properly about 1 in 6 attempts. Still not able to open emails with HTML and this locks up Outlook.

I have got xp Home on an original CD, so no service packs but machine is on SP3.
scannow is insistent on correct CD which I haven't got and can't find one from friends. I skipped through scannow but it closed when it finished and I have rebooted. What do I do now?

[Metallica]

I'm tempted to advise you to install IE8 which should be out any day now.

Is your Windows fully updated?
If so create a new restore point and install IE8 RC1 and see if that fixes it.
Make sure to get the right type (for XP and your language)

[jimd07]

Tried IE8 and could not get it to work at all.
Am now back on IE6 which works occasionally.
Still have the problem with Outlook not opening emails that contain any graphics, so can't get ebay emails etc.
Have today experienced a few problems with Firefox crashing.
I've run Malwarebytes and current MacAfee with no problems identified.

I've run out of ideas. I would repair Xp but because I have SP3 it won't let me do this as my disk is original XP.

Any ideas??

[jimd07]

Have tried IE8 and that doesn't work at all. Am now back on IE6 which works about 1 time in 6 attempts.
I can't open an emails from Outlook which have graphics, this just hangs Outlook.
I would do an XP repair but I am on SP3 and my disk is an original so the system won't recognise the disk.

Today I have experienced Firefox suddenly crashing a couple of times.

Not sure what to do to get out of this.

[Metallica]

The problem must be one of the dll's handling html for you.
Unfortunately there are many involved and it's probably not one of the obvious ones or going back to IE 6 would have fixed it completely.

Can you pinpoint when it started and maybe give me some ideas about the cause?

[jimd07]

Hi Metallica,

First happened last Sunday, I was using ebay when the machine suddenly did a restart. I've had a problem since.
On the Saturday night a Micrsoft update was done. However the machine opened normally on Sunday and IE7 worked fine for a couple of hours.

I agree it must be a dll but how do we find it?

IE6 is still working intermittently, however once you get it open it runs fine.
When I open IE6 it either logs strat into home page or it opens the screen and just sits there with the flag waving. It will close if you click the red X but not completely it still leaves the box on the task bar. Thjis has to be closed by right click and close. Even if you use right click and close at first you have to do it again to close the thing.
I go through this process a number of times and then IE6 opens correctly and then works fine. Totally random, sometimes it opens first time or it may take 6 or more attempts.
Outlook is a slightly different problem.
If you open an email with graphics the email opens as a page but is blank, Outlook hangs and has to be shut down, but it also hangs IE6 if it is open and working.

Hope this gives you some clues.

Many thanks for your advice so far.

Jim

[jimd07]

Hi Metallica,

First happened last Sunday, I was using ebay when the machine suddenly did a restart. I've had a problem since.
On the Saturday night a Micrsoft update was done. However the machine opened normally on Sunday and IE7 worked fine for a couple of hours.

I agree it must be a dll but how do we find it?

IE6 is still working intermittently, however once you get it open it runs fine.
When I open IE6 it either logs strat into home page or it opens the screen and just sits there with the flag waving. It will close if you click the red X but not completely it still leaves the box on the task bar. Thjis has to be closed by right click and close. Even if you use right click and close at first you have to do it again to close the thing.
I go through this process a number of times and then IE6 opens correctly and then works fine. Totally random, sometimes it opens first time or it may take 6 or more attempts.
Outlook is a slightly different problem.
If you open an email with graphics the email opens as a page but is blank, Outlook hangs and has to be shut down, but it also hangs IE6 if it is open and working.

Hope this gives you some clues.

Many thanks for your advice so far.

Jim

[jimd07]

Hi Metallica,

First happened last Sunday, I was using ebay when the machine suddenly did a restart. I've had a problem since.
On the Saturday night a Micrsoft update was done. However the machine opened normally on Sunday and IE7 worked fine for a couple of hours.

I agree it must be a dll but how do we find it?

IE6 is still working intermittently, however once you get it open it runs fine.
When I open IE6 it either logs strat into home page or it opens the screen and just sits there with the flag waving. It will close if you click the red X but not completely it still leaves the box on the task bar. Thjis has to be closed by right click and close. Even if you use right click and close at first you have to do it again to close the thing.
I go through this process a number of times and then IE6 opens correctly and then works fine. Totally random, sometimes it opens first time or it may take 6 or more attempts.
Outlook is a slightly different problem.
If you open an email with graphics the email opens as a page but is blank, Outlook hangs and has to be shut down, but it also hangs IE6 if it is open and working.

Hope this gives you some clues.

Many thanks for your advice so far.

Jim

[Metallica]

OK first thing I want to rule out is something got stuck in your temporary that shouldn't have.

Please download ATF Cleaner by Atribune.

Caution: This program is for Windows 2000, XP and Vista only
Double-click ATF-Cleaner.exe to run the program.
Under Main choose: Select All
Click the Empty Selected button.
If you use Firefox browserClick Firefox at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click No at the prompt.
If you use Opera browserClick Opera at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program.
For Technical Support, double-click the e-mail address located at the bottom of each menu.

[jimd07]

That has done something as IE6 opens correctly more often. Probably about 50% of time.
Emails with graphics still do not open and Outlook freezes.

ATF CLeaner is a great program for getting rid of clutter.


Jim

[Metallica]

Improvement is good.

Next step is a complex one, partly done in Safe Mode so it may help if you print out the steps involved.

Highlight all the text in the code box below.

rem Script used to manually reregister Internet Explorer and Shell related *.dlls
regsvr32 comcat.dll /s
regsvr32 CSSEQCHK.DLL /s
regsvr32 shdoc401.dll /s
regsvr32 shdoc401.dll /i /s
regsvr32 asctrls.ocx /s
regsvr32 oleaut32.dll /s
regsvr32 shdocvw.dll /I /s
regsvr32 shdocvw.dll /s
regsvr32 browseui.dll /s
regsvr32 browsewm.dll /s
regsvr32 browseui.dll /I /s 
regsvr32 msrating.dll /s
regsvr32 mlang.dll /s
regsvr32 hlink.dll /s
regsvr32 mshtml.dll /s
regsvr32 mshtmled.dll /s
regsvr32 urlmon.dll /s
regsvr32 plugin.ocx /s
regsvr32 sendmail.dll /s
regsvr32 comctl32.dll /i /s
regsvr32 inetcpl.cpl /i /s
regsvr32 mshtml.dll /i /s
regsvr32 scrobj.dll /s
regsvr32 mmefxe.ocx /s
regsvr32 corpol.dll /s
regsvr32 jscript.dll /s
regsvr32 msxml.dll /s
regsvr32 imgutil.dll /s
regsvr32 thumbvw.dll /s
regsvr32 cryptext.dll /s
regsvr32 rsabase.dll /s
regsvr32 dhtmled.ocx /s
regsvr32 inseng.dll /s
regsvr32 iesetup.dll /i /s
regsvr32 hmmapi.dll /s
regsvr32 cryptdlg.dll /s
regsvr32 actxprxy.dll /s
regsvr32 dispex.dll /s
regsvr32 occache.dll /s
regsvr32 occache.dll /i /s
regsvr32 iepeers.dll /s
regsvr32 urlmon.dll /i /s
regsvr32 cdfview.dll /s
regsvr32 webcheck.dll /s
regsvr32 mobsync.dll /s
regsvr32 pngfilt.dll /s
regsvr32 licmgr10.dll /s
regsvr32 icmfilter.dll /s
regsvr32 hhctrl.ocx /s
regsvr32 inetcfg.dll /s
regsvr32 tdc.ocx /s
regsvr32 MSR2C.DLL /s
regsvr32 msident.dll /s
regsvr32 msieftp.dll /s
regsvr32 xmsconf.ocx /s
regsvr32 ils.dll /s
regsvr32 msoeacct.dll /s
regsvr32 inetcomm.dll /s
regsvr32 msoe.dll /s
regsvr32 oeimport.dll /s
regsvr32 msdxm.ocx /s
regsvr32 dxmasf.dll /s
regsvr32 l3codecx.ax /s
regsvr32 acelpdec.ax /s
regsvr32 mpg4ds32.ax /s
regsvr32 voxmsdec.ax /s
regsvr32 danim.dll /s
regsvr32 Daxctle.ocx /s
regsvr32 lmrt.dll /s
regsvr32 datime.dll /s
regsvr32 dxtrans.dll /s
regsvr32 dxtmsft.dll /s
regsvr32 WEBPOST.DLL /s
regsvr32 WPWIZDLL.DLL /s
regsvr32 POSTWPP.DLL /s
regsvr32 CRSWPP.DLL /s
regsvr32 FTPWPP.DLL /s
regsvr32 FPWPP.DLL /s
regsvr32 wshom.ocx /s
regsvr32 wshext.dll /s
regsvr32 vbscript.dll /s
regsvr32 scrrun.dll mstinit.exe /setup /s
regsvr32 msnsspc.dll /SspcCreateSspiReg /s
regsvr32 msapsspc.dll /SspcCreateSspiReg /s
regsvr32 licdll.dll /s
regsvr32 regwizc.dll /s
regsvr32 softpub.dll /s
regsvr32 IEDKCS32.DLL /s
regsvr32 MSTIME.DLL /s
regsvr32 WINTRUST.DLL /s
regsvr32 INITPKI.DLL /s
regsvr32 DSSENH.DLL /s 
regsvr32 RSAENH.DLL /s 
regsvr32 CRYPTDLG.DLL /s
regsvr32 Gpkcsp.dll /s
regsvr32 Sccbase.dll /s
regsvr32 Slbcsp.dll /s
exit

• Right-click on the text and choose Copy
• Open Notepad. You can do so by going Start -> Run and open "notepad" without the quotes.
• Right-click in Notepad and choose Paste
• Save the file on the Desktop as reregie.bat. Filetype should be set to All Files.
• Close Notepad.
• Reboot the computer
• During boot tap the F8 key. The Windows Advanced Options Menu appears. If you begin tapping the F8 key too soon, some computers display a "keyboard error" message. To resolve this, restart the computer and try again.
• Ensure that the Safe mode option is selected.
• Press Enter. The computer then begins to start in Safe mode.
• Find and doubleclick on reregie.bat to run it.
• When it is finished restart the computer as you normally would.

Let me know how the behavior is after that.