[catrobinson01]

My daughter was using her Dell Laptop taking notes all morning at school and put it to sleep for a 5 minute break for lunch. When she woke it back up it came up with the error message "Logon UI.exe. Bad Image c:/windows/system32/MSIMG32.dll Not designed to run on the laptop etc" and it will not boot up into windows at all, or in any mode. We used the installation disk that was sent with the system and booted via the disk and tried to use restore, but it did not fix the problem. The other system restore points showed that AVG did the latest upgrade the day before, so I went a week back to the last system restore point but alas it made no difference. I had her call Dell and they told her it was a software issue and they wanted to charge her a lot of money to "take remote control of her computer" and repair it. One tech thought it was a virus, even though her AVG was up and running until she shut it down for lunch. When I came home I called Dell and they walked me through several things and decided that the disk needed to be reformatted. She has a lot of her IB senior school work on the computer and would really like to NOT loose it if it is at all possible to fix it another way.

Any help would be appreciated.

Thank you in advance!

catrobinson01

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Hello catrobinson01

Welcome to GTG !

Quote: AVG was up and running until she shut it down for lunch

Because AVG was up to date and running does not clarify that you was not infected

any one AV prog can only protect 70% ( they cannot detect 100% ) , but on the other hand you cannot run 2 at any one time because they will conflict with each other eg: on-access protection of both AV's will try to access the same file at the same time causing a system lock-up

Quote: has a lot of her IB senior school work on the computer and would really like to NOT loose it if it is at all possible to fix it another way.

I am not very familular with data recovery , but if the drive has not been reformatted ... i know you will be able to either create another OS eg: linux , and recover that partion from there

OR

Have that hard drive with valuable data slaved to another master hard drive on anther computer that is working ok

BEST of luck

PS: iam thinking one of these 3 things have happened

1) Got a problem with your hardware (bad sector on disc?)
2) Contracted a virus which has tried to inject itself into a system DLL and
just succeeded in corrupting it
3) Installed a new driver, system patch, or something else that corrupted
the file

I advise you to boot from your original cd and use System File Checker ( SFC ) , enter into command prompt and type

SFC /SCANNOW ( Exactly how it is written , or it will not recognize the command ! )

this will Scan all protected system files immediately

System File Checker will also check and repopulate the %Systemroot%\system32\dllcache directory. If the dllcache directory becomes corrupted or unusable, SFC /SCANNOW, SFC /SCANONCE, SFC /SCANBOOT, or SFC /PURGECACHE can be used to repair the contents of the dllcache directory

if any files are corrupted they will be replaced from the original windows disk ( should be already in the cd-rom / dvd-drive )

This will ensure your windows is intact and none of your windows files is corrupted

Best of luck

PSS: this is just the starting point... ( give us somewhere to work from )

Anthony19

[Anthony19]

Hello catrobinson01

Welcome to GTG !

Quote: AVG was up and running until she shut it down for lunch

Because AVG was up to date and running does not clarify that you was not infected

any one AV prog can only protect 70% ( they cannot detect 100% ) , but on the other hand you cannot run 2 at any one time because they will conflict with each other eg: on-access protection of both AV's will try to access the same file at the same time causing a system lock-up

Quote: has a lot of her IB senior school work on the computer and would really like to NOT loose it if it is at all possible to fix it another way.

I am not very familular with data recovery , but if the drive has not been reformatted ... i know you will be able to either create another OS eg: linux , and recover that partion from there

OR

Have that hard drive with valuable data slaved to another master hard drive on anther computer that is working ok

BEST of luck

PS: iam thinking one of these 3 things have happened

1) Got a problem with your hardware (bad sector on disc?)
2) Contracted a virus which has tried to inject itself into a system DLL and
just succeeded in corrupting it
3) Installed a new driver, system patch, or something else that corrupted
the file

I advise you to boot from your original cd and use System File Checker ( SFC ) , enter into command prompt and type

SFC /SCANNOW ( Exactly how it is written , or it will not recognize the command ! )

this will Scan all protected system files immediately

System File Checker will also check and repopulate the %Systemroot%\system32\dllcache directory. If the dllcache directory becomes corrupted or unusable, SFC /SCANNOW, SFC /SCANONCE, SFC /SCANBOOT, or SFC /PURGECACHE can be used to repair the contents of the dllcache directory

if any files are corrupted they will be replaced from the original windows disk ( should be already in the cd-rom / dvd-drive )

This will ensure your windows is intact and none of your windows files is corrupted

Best of luck

PSS: this is just the starting point... ( give us somewhere to work from )

Anthony19

[catrobinson01]

Anthony,

Thank you so much for the advice. I will begin today and let you know what happens!!

Thanks again,

Cheryl

[catrobinson01]

Ok, when I boot up via the cd I eventually get to the option to choose the command prompt. The initial promtp says

X:\Sources>

I add c: and enter

it brings up C:\>

I add the SFC /SCANNOW and it takes aminute or two, and then it says:

Windows Resource Protection could not start the repair service.

I do not know how to get around this, sorry. The top of the c: prompt says that it is in Administrator: X;\windows\system32\cmd.exe

Any advice?

Thanks,

Cheryl

[Anthony19]

Have you attempted to boot into safe mode ???

If you are able to enter safe mode...

go to start > run > type " services.msc " without quotation marks ( " )

Check and ensure that the following are enabled and running

Windows Modules Installer (Service Name: msiserver).

Windows Installer (Service Name: TrustedInstaller).

If not they can be enabled by right clicking selecting properties

in the section " start-up type " change to automatic or manual

Hopefully that should resolve the issue

Best of luck !

Anthony19

[catrobinson01]

It will not boot into any mode.

Thanks,

Cheryl

[Anthony19]

Quote: We used the installation disk that was sent with the system and booted via the disk and tried to use restore, but it did not fix the problem

Maybe boot from cd again.. check the services.. attempt to run windows file checker command again...

Best of luck !

IF NOT , i suggest you have a more knowledgeable folk guide you through the process of recovering the data from hard drive... then reformat...

Sorry i cannot help any further ( i dont know alot about data recovery , as i have never needed to do it... )

Happy computing

Anthony19