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I am trying to help my elderly mother with her computer which is in another state. She says she has a black screen with a blinking _ in the upper left corner. She has turned the power off and back on and always gets the same thing. She is running Windows ME.
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this happens sometimes when two device drivers are in conflict...did she install anything? (seems unlikely).

I'm not certain how I can help under these conditions (through an intermediary).

What I would likely do is rename the autoexec.bat and config.sys in dos (with a dos boot disk)

and edit the system.ini file using the EDIT dos command to remove third party devices (*.sys) files...but not ALL of them--just the ones I do not recognize
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