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#121
wannabe1

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You shouldn't have to download it again if you've already downloaded. Just re-run the installer.

Copy and paste the user name and password to notepad...that way you can copy and paste them to the ESET install when you're prompted. The user name should start with TRIAL- and the password should be a combination of numbers and lower case letters.
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#122
woodworks

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wannabe1, that is the problem. I have not d/l it. It wouldn't take my password. I don't have it and it won't let me get it again. But in reality, it won't let me get it at all.
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#123
woodworks

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By the way, I am online with the desktop. I had to install IE7 and I installed AVG 8 free.

I got online with this one in order to d/l ESET but it didn't work. So what would you like me to do now?
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#124
wannabe1

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As you have AVG installed, let's go with that.

File infector viri typically only infect .exe and .src files. When we start trying to recover your data, we'll want to leave those files alone and only try to recover your data files. We do not want to restore the image you saved as it is likely full of infection. It's ok for now so long as we don't attempt to restore it to the system.

Download and install PC Inspector. Once you have it installed, we'll see if we can get a look at one of your other drives.

Let us know when you have completed installing this free recovery application.
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#125
woodworks

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Ok, I all screwed up here. IE says it can't open the internet site.

I'm about ready to throw this thing in the junk pile. I don't know what is going on with it.

Ok, I went into my other desktop and the same thing happens there. It says IE cannot open internet site.

Edited by woodworks, 22 March 2009 - 10:44 AM.

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#126
wannabe1

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See if you can download and install Firefox. Then try the site using that for a browser.
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#127
woodworks

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ftp or http?
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#128
wannabe1

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http
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#129
woodworks

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Ok, finally it lis installed. Now what?
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#130
wannabe1

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Now we want to shut down the machine and reconnect the drive you disconnected earlier. Power back up and scan with AVG. Then run the PC Inspector and see if it will find your data.

Make sure that you have no other drives connected. Just the system drive and the slave.
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#131
woodworks

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Ok
Do you want me to do all of that before I get back on here and let you know what it did or is doing?

BTW, it seems that whenever I do the scan, it seems to effect the C drive and fills it full of the virus's. What should I do then? It will tell me that it can't find some and some it can't heal.

Forgot, should I install anti malware or anything else?

Edited by woodworks, 22 March 2009 - 11:16 AM.

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#132
wannabe1

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One step at a time...

Just connect the slave drive and scan the whole computer with AVG...let it do it's thing. I don't know that it will even see the slave during the scan judging from what we saw last night...this is just a precaution.

Then try the PC Inspector and see if it can locate your data on the slave.

Keep us apprised of your progress... :)

I'm going to be stepping out to run some errands, but will be back on in a little while. Until I return, Magglass has graciously offered his assistance.
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#133
woodworks

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Ok, I'm off to the computer factory.

Again, Thank You Very Much

I'll let you know how it is goin.
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#134
woodworks

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Ok I need some help to figure out how to use this pc thing. I don't understand how it is supposed to work or how to work it. Can you give me some pointers?

Thanks
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#135
Magglass

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Hang on a minute, I haven't used that one. I'll install and get back to you.
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