It has worked fine up until recently. I use the computer mostly for playing WoW (I know, I know...) Of course I also access the Internet a good bit, and my husband like to watch streamed videos. Considering that spyware and adware are rampant these days I may have come into issues with these.
Here is what I have done and what I now plan on doing:
I have gone through the malware removal information (elsewhere), run combofix, malabytes, hijack this, posted logs and so on. I did receive a response, but never received a reply on my follow-up question.
I have found recommended antiviruus (AVG) and antispyware (superspyware ?? at work atm, and don't remember the name). Run them, run the fixes. No help, other than the Spyware removed my sound driver. (Which I have since reinstalled).
Updated my graphics driver to the latest version.
Run all of the fixes recommended from Blizzard support for improving framerate (fps in WoW is my main issue). No change in framrate, but did result in "too many open ports on my computer" - the response to my Hijack this log. I went back and closed the additional ports I had opened.
Looked through my start-up menu (msconfig) and turned off any unnessary programs. Uninstalled programs that I no longer use.
I also upgraded my RAM from the 2 512 cards to 2 1GB cards. This helped for about a week. Then it went bad again.
My roommate secured the wireless. (Which is what I use for the Internet.)
I defragged my computer. I uninstalled and reinstalled WoW (waste of time) I ran the Blizzard repair utility. I deleted all my add-ons.
Sorry so long - but I have tried everything!!
This is what I plan to do next: create the recovery disks from the factory image on my D drive. Back up the files I want to keep. Wipe the whole darn thing clean and start over.
My questions (finally you say!)
1. Since I did not create the recovery disks the day that I took the machine out of the box, is the factory image potentially corrupted? Or should I actually be safe doing this?
2. Any reccomendationd for how to go about this? I will be getting a copy of the users manual and following the instructions there, but any additional advice would be appreciated. Somebody mentioned insuring that I have downloaded the drivers for the Internet first. Does this apply if I am using the recovery disks? Or only if I am just installing XP on a wiped system?
3. Once this is completed what are my steps to secure my system? I am thinking get spyware, get antivirus, create a user account (so that I am not loggin onto the system as an admin all the time.) What would you recommend after a complete system restore?
If you have made it this far thanks so much! Please feel free to ask any questions, request any new steps (ie: rerun all the malware stuff and post logs) what ever... I would appreciate if you would mention the reason for the requests. I tend to get my back up at Do X (no reason given) - it makes me a little wary... as I now feel like I have hurt my system more than I have helped it for not completely understanding what I am doing.
Patiently waiting for any and all advice!!