My daughter was using her Dell Laptop taking notes all morning at school and put it to sleep for a 5 minute break for lunch. When she woke it back up it came up with the error message "Logon UI.exe. Bad Image c:/windows/system32/MSIMG32.dll Not designed to run on the laptop etc" and it will not boot up into windows at all, or in any mode.
We used the installation disk that was sent with the system and booted via the disk into a special troubleshooting window (that is the only place it will boot into) that allows restore, reformat, and the command promt.
I tried to use restore, but it did not fix the problem. I had her call Dell and they told her it was a software issue and they wanted to charge her a lot of money to "take remote control of her computer" and repair it. One tech thought it was a virus. I called Dell and they walked me through several things to check the hardware, which seems to be just fine. They then decided that the disk needed to be reformatted due to corrupted files. She has a lot of her IB senior school work on the computer and would really like to NOT loose it if it is at all possible to fix it another way.
A very nice person on this site gave me some advice, getting to the command prompt and use different scanning commands to repair corrupted dll files, but it tells me that it is protected, and I do not know how to get around it.
Any help would be appreciated.
Thank you in advance!
Edited by catrobinson01, 21 March 2009 - 11:37 AM.