[andreak14]

Hello,

Last week all my internet browsers (IE and Firefox) stopped loading all pages, except google pages. Pages time out after a period. The same thing happens in safe mode as well. Other computers on my network work fine. I have already reset my computer to a point several weeks ago when I know the browsers were working ok, this did not help. Any help you can provide would be greatly appreciated!

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Internet doesn't work in safe mode, unless you're talking about safe mode with networking.

Are you sure, the computer is free of malware?

[Broni]

Internet doesn't work in safe mode, unless you're talking about safe mode with networking.

Are you sure, the computer is free of malware?

[andreak14]

Its free of malaware as far as I can tell. I scan fairly regularly, but since it can't connect to the internet, the scan can't update. It didn't work in safe mode w/ networking.

[Broni]

1. Click Start>Run (Start>"Start search" in Vista).

2. Type in (or copy and paste):

cmd /c ping google.com>%temp%\$.$&notepad %temp%\$.$

and press Enter.

3. Copy all text in Notepad ([Ctrl-A], then [Ctrl-C]), and then post it (paste = [Ctrl-V]) in your next reply.

[andreak14]

Pinging google.com [209.85.171.100] with 32 bytes of data:

Reply from 209.85.171.100: bytes=32 time=124ms TTL=239

Reply from 209.85.171.100: bytes=32 time=101ms TTL=239

Reply from 209.85.171.100: bytes=32 time=99ms TTL=239

Reply from 209.85.171.100: bytes=32 time=97ms TTL=239



Ping statistics for 209.85.171.100:

Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 97ms, Maximum = 124ms, Average = 105ms

[Broni]

So, the connection is there.

Download Autoruns for Windows: http://technet.micro...s/bb963902.aspx
No installation required.
Simply unzip Autoruns.zip file, and double click on autoruns.exe file to run the program.
Go File>Save As, and save AutoRuns.txt file to know location.
Attach the file to your next reply.

[andreak14]

wasn't able to save this file as a .txt and the .arn file was too large to upload (over 4000 kb). Is there something I'm doing wrong?

[andreak14]

sorry, i wasn't exporting it. now you should have what you need. thanks!

Attached Files

•  AutoRuns.txt   100.18KB   479 downloads

[Broni]

Nothing suspicious here, but....
Are you having same problem with IE, and FF in Safe Mode with Networking?

[andreak14]

yes, i just tried it again, and only google related pages will work, the rest just time out.

[Broni]

You know what?

I suggest you go to the Malware Forum and run all the steps located in the START HERE. These self-help tools will help you clean up 70% of problems on your own. If you are still having problems after doing the steps, then please post a HiJackThis Log in THAT forum. If you are unable to run and/or post a HJT log, then post that in your initial post in the topic you create in that forum.

If you are still having problems after being given a clean bill of health from the malware expert, then please return to THIS thread and we will pursue other options to help you solve your current problem(s).