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Bad Pool Caller Blue Screen


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#1
LTmoney32

LTmoney32

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I've been getting a "bad pool caller" blue screen randomly on start-up. The problem is on my laptop, which is a Compaq Presario C500. The problem happened after the HP Health Check program ran and suggested I update a few things. One of the intallations, some BIOS update, failed and now I am having this problem. I am also having other problems with the wireless adapter failing to connect or dropping connection at random. The computer will also randomly decide to shut down and on restart it displays a message saying an error occured and Windows had to restart.

The problem happened before I learned what a "bad pool caller" issue meant. Its been happening for a few months now and I don't have a system restore that goes back to the point before I ran this stupid Health Check. The operating system is Windows Vista, any help would be appreciated, thanks for your time.

Edited by LTmoney32, 22 March 2009 - 09:14 PM.

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#2
Broni

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Go Start>Run ("Start Search" in Vista), type in:
sfc /scannow
Click OK (hit Enter in Vista).
Have Windows CD/DVD handy.
If System File Checker (sfc) will find any errors, it may ask you for the CD/DVD.
If sfc won't find any errors in Windows XP, it'll simply quit, without any message.
In Vista you will receive the following message: "Windows resource protection did not find any integrity violations".

Navigate to C:\Windows\Logs\CBS folder. You'll see CBS.log file.
Usually, it's pretty big file, so upload it here: http://www.flyupload.com/, and post download link.
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#3
LTmoney32

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First, thank you very much for your reply. I ran sfc /scannow, but did not receive the message: "Windows resource protection did not find any integrity violations". I also found the CBS.log file and attempted to upload it using FlyUpload. However, I got a message saying: "You don't have permission to open this file. Contact the file owner or an administrator to obtain permission." Not sure what to do next, I thought I was the administrator on this computer. Thanks again for your help.
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#4
Broni

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Copy CBS.log to any other folder, and upload it from there.
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#5
LTmoney32

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Here's the link: http://www.flyupload.../?fid=105465254
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#6
Broni

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I didn't see any critical errors there.

Navigate to: C:\Windows\Minidump folder.
If you see any .dmp files, zip all of them, and attach zipped file to your next reply.
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#7
LTmoney32

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Here's the zipped file: http://www.flyupload.../?fid=928426617
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#8
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I'm attaching your file to my reply, so it won't disappear...

Attached Files


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#9
Broni

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We have several different error messages here: DRIVER_POWER_STATE_FAILURE, DRIVER_IRQL_NOT_LESS_OR_EQUAL, and BAD_POOL_CALLER.
Those messages point to three drivers: inspect.sys, dne2000.sys, and ndiswan.sys

inspect.sys belongs to Comodo
ndiswan.sys is one of network drivers
dne2000.sys is a driver supplied by Deterministic Networks as part of the Cisco VPN client

Since the first file is listed the most, as your problem, if you're currently running Comodo, I'd start with reinstalling it.

Edited by Broni, 24 March 2009 - 02:48 PM.

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#10
LTmoney32

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Alright, I've reinstalled Comodo. Hopefully things go back to normal. The symptoms pop up randomly so I'll let you know if anything happens. Is there another step I should take or wait and see if things work? Thanks a lot for your help and I appreciate your time.
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#11
Broni

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Yeah, we have to wait, because we can't try more than one fix at a time. We wouldn't know what's going on.
Are you using Comodo firewall, or a whole suite?
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#12
LTmoney32

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Just the firewall
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#13
Broni

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Thank you.
Run the computer normally, and see what will happen.
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#14
LTmoney32

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Things seem to be running great... I will let you know if anything out of the ordinary happens, but so far it's running fine.
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#15
Broni

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Very good, very good :)
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