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Lost internet connection and no sound.


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#1
desirae33

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Hi I recently made a topic here because my computer had malware, and around the same time my computer was infected I lost my internet connection and apparently my sound on my computer has been "disabled" :)

I'm actually on another computer right now since my computer has no internet. :)

Edited by desirae33, 25 March 2009 - 08:01 PM.

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#2
desirae33

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Oh and another thing, that start tab on the lower left of the screen looks "old" looking :)

Like this:
Posted Image
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#3
edge2022

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I don't really know how to fix the sound and internet problems, but the start button is easy.
Right click on an empty space on your desktop and go to Properties
Make sure your theme is Windows XP
Then go to the appearance tab and select Windows XP Style for windows and buttons.
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#4
desirae33

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Windows XP isn't an option :) :) ...But thanks anyways. :)
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#5
edge2022

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Use the hotkey: WIN + Pause\Break to get to the system info
Go to the hardware tab and click on device manager
Expand each category and see if there are any yellow exclamation marks or red Xs with any device
Post back.
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#6
edge2022

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We can always fix the theme problem, since its only a visual thing.
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#7
desirae33

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Use the hotkey: WIN + Pause\Break to get to the system info
Go to the hardware tab and click on device manager
Expand each category and see if there are any yellow exclamation marks or red Xs with any device
Post back.

No there isn't.
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#8
Dan

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Hey desirae33,

Please try the following steps; if Step 1 doesn't resolve your issue, please post the results of Step 2 (you will need some form of removable media -- i.e. a USB chip -- in order to post the file).

Step 1 - Reset your Winsock and TCP/IP settings:
  • Click Start, select Run, type cmd and press OK
  • In the new command prompt window, type netsh int ip reset reset.log
  • Once the above command completes, type netsh winsock reset catalog
  • Restart your computer.
Step 2 - Connectivity test:
  • Press Start
  • Select Run
  • Type cmd and press OK
  • In the new command prompt window, please type the following commands (*Note: each ping will take approximately 10 seconds to complete; wait for the command prompt to return before you type the next one. Also, the single '>' and double '>>' are intentional; please type the commands exactly as they appear):
    • ipconfig /all > C:\results.txt
    • route print >> C:\results.txt
    • ping 127.0.0.1 >> C:\results.txt
    • ping google.com >> C:\results.txt
    • ping 209.85.171.100 >> C:\results.txt
  • Once the above commands have completed, navigate to your C: drive and open the text file results.txt -- please copy/paste the contents of this file into your next response.
Thanks,
- Dan
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#9
desirae33

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The first command of step 1 didn't work, it said;

Could not obtain host information from machine. The specified service does not exist as an installed service.


I'll try step 2 when I get my flash drive later. :)
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#10
Dan

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I'll try step 2 when I get my flash drive later.

OK :)

Here's a few more steps for you to do / post; Steps 1 & 2 you'll be able to do without the USB drive.

Step 1 - Re-install your network adapter:
Please do the following -- *Note: You may need your Network adapter drivers CD in order to complete these steps.
  • Click Start, select Run, type devmgmt.msc and press OK
  • In the Device Manager, expand Network adapters
  • Under Network adapters, right-click your network adapter and select Uninstall.
  • Restart your computer; upon reboot, Windows will detect New Hardware and ask you to install your network adapter; please proceed to do so.
Once your adapter is installed, see if you can get an Internet connection. If not, continue.

Step 2 - Check Network Services:
  • Click Start, select Run, type services.msc and press OK
  • In this new window, please make sure all of the following services have a status of Started:
  • Computer Browser
  • DHCP Client
  • DNS Client
  • Network Connections
  • Network Location Awareness
  • Remote Procedure Call (RPC)
  • Server
  • TCP/IP Netbios helper
  • Workstation
Step 3 - Download and run LSPFix:
Please download LSPFix from here and then move the file to the problematic machine. Run the LSPFix.exe that you have just finished downloading, and list all of the protocols that are in the 'Keep' and 'Remove' list; if there are protocols in the 'Remove' list, then please don't click 'Finish>>'. Simply close the program by pressing ALT+F4 or the Close [x] button.

Thanks,
- Dan
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#11
desirae33

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Hey desirae33,

[/list]Step 2 - Connectivity test:

  • Press Start
  • Select Run
  • Type cmd and press OK
  • In the new command prompt window, please type the following commands (*Note: each ping will take approximately 10 seconds to complete; wait for the command prompt to return before you type the next one. Also, the single '>' and double '>>' are intentional; please type the commands exactly as they appear):
    • ipconfig /all > C:\results.txt
    • route print >> C:\results.txt
    • ping 127.0.0.1 >> C:\results.txt
    • ping google.com >> C:\results.txt
    • ping 209.85.171.100 >> C:\results.txt
  • Once the above commands have completed, navigate to your C: drive and open the text file results.txt -- please copy/paste the contents of this file into your next response.
Thanks,
- Dan

Windows IP Configuration



Host Name . . . . . . . . . . . . : yvette-db9158cd

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Broadcast

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No



Ethernet adapter Local Area Connection:



Connection-specific DNS Suffix . : gateway.2wire.net

Description . . . . . . . . . . . : Intel® PRO/100 VE Network Connection

Physical Address. . . . . . . . . : 00-13-20-D1-B8-E1

Dhcp Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

IP Address. . . . . . . . . . . . : 0.0.0.0

Subnet Mask . . . . . . . . . . . : 0.0.0.0

Default Gateway . . . . . . . . . :

DHCP Server . . . . . . . . . . . : 192.168.1.254

DNS Servers . . . . . . . . . . . : 192.168.1.254

===========================================================================
Interface List
0x1 ........................... MS TCP Loopback interface
0x10003 ...00 13 20 d1 b8 e1 ...... Intel® PRO/100 VE Network Connection
===========================================================================
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1 1
255.255.255.255 255.255.255.255 255.255.255.255 10003 1
===========================================================================
Persistent Routes:
None


Pinging 127.0.0.1 with 32 bytes of data:



Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128



Ping statistics for 127.0.0.1:

Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms

Ping request could not find host google.com. Please check the name and try again.



Pinging 209.85.171.100 with 32 bytes of data:



Destination host unreachable.

Destination host unreachable.

Destination host unreachable.

Destination host unreachable.



Ping statistics for 209.85.171.100:

Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),



I'll try step 2 when I get my flash drive later.

OK :)

Here's a few more steps for you to do / post; Steps 1 & 2 you'll be able to do without the USB drive.

Step 1 - Re-install your network adapter:
Please do the following -- *Note: You may need your Network adapter drivers CD in order to complete these steps.
  • Click Start, select Run, type devmgmt.msc and press OK
  • In the Device Manager, expand Network adapters
  • Under Network adapters, right-click your network adapter and select Uninstall.
  • Restart your computer; upon reboot, Windows will detect New Hardware and ask you to install your network adapter; please proceed to do so.
Once your adapter is installed, see if you can get an Internet connection. If not, continue.

Step 2 - Check Network Services:
  • Click Start, select Run, type services.msc and press OK
  • In this new window, please make sure all of the following services have a status of Started:
  • Computer Browser
  • DHCP Client
  • DNS Client
  • Network Connections
  • Network Location Awareness
  • Remote Procedure Call (RPC)
  • Server
  • TCP/IP Netbios helper
  • Workstation
Step 3 - Download and run LSPFix:
Please download LSPFix from here and then move the file to the problematic machine. Run the LSPFix.exe that you have just finished downloading, and list all of the protocols that are in the 'Keep' and 'Remove' list; if there are protocols in the 'Remove' list, then please don't click 'Finish>>'. Simply close the program by pressing ALT+F4 or the Close [x] button.

Thanks,
- Dan

I don't think I have a network adapters cd :)
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#12
Dan

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I don't think I have a network adapters cd

Go ahead and follow the steps; Windows should have a cached version of your drivers, so I doubt you'll need the CD. In the event that it doesn't, then we can always download the drivers and install them manually.

Often times an IP of 0.0.0.0 indicates an adapter issue -- although not always.

- Dan
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#13
desirae33

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During Step 1; I got this message:
Posted Image

I clicked OK but it just beeped and didn't do anything. :)
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#14
Dan

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Please go to the Intel website -- select your Operating System (either XP Home or Pro) from the drop-down box and then press the 'Go!' button. In the next window, download the drivers listed as: Network Adapter Drivers for Windows* 2000, Windows* XP, and Windows Server* 2003 (ver 13.5) as it is a smaller download. Once you have them downloaded, move the file across to your other machine and install them (I believe it's a .exe file, so simply run it). Depending on how they have it setup, it'll either install the drivers for you, or simply extract them. Let me know which one.
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#15
desirae33

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Please go to the Intel website -- select your Operating System (either XP Home or Pro) from the drop-down box and then press the 'Go!' button. In the next window, download the drivers listed as: Network Adapter Drivers for Windows* 2000, Windows* XP, and Windows Server* 2003 (ver 13.5) as it is a smaller download. Once you have them downloaded, move the file across to your other machine and install them (I believe it's a .exe file, so simply run it). Depending on how they have it setup, it'll either install the drivers for you, or simply extract them. Let me know which one.

Ok, I'll get started first thing when I get home tomorrow. :)
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