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#16
desirae33

desirae33

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The files we're extracted but before it finished I got this message.

Posted Image
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#17
Dan

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It looks like this goes a little deeper than corrupt/defective Networking components. WMI not starting is likely also linked to your Theme (Start button looking 'old') and Sound issues, so fixing one will (hopefully) correct the other.

Can you please do the following.
  • Click Start, select Run, type cmd and press OK
  • In the new command prompt window, type sc qc winmgmt > C:\results.txt
  • Navigate to your C: drive and open the text file results.txt -- please copy/paste the contents of this file into your next response.
We may need to end up trying to repair system files, do you have your Windows XP CD?

I'm sorry we haven't made a whole lot of head way yet.
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#18
desirae33

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It looks like this goes a little deeper than corrupt/defective Networking components. WMI not starting is likely also linked to your Theme (Start button looking 'old') and Sound issues, so fixing one will (hopefully) correct the other.

Can you please do the following.

  • Click Start, select Run, type cmd and press OK
  • In the new command prompt window, type sc qc winmgmt > C:\results.txt
  • Navigate to your C: drive and open the text file results.txt -- please copy/paste the contents of this file into your next response.
We may need to end up trying to repair system files, do you have your Windows XP CD?

I'm sorry we haven't made a whole lot of head way yet.

No I don't think I have one :) Do I need it?

No it's fine, I appreciate your time. :)

I'll post the results tomorrow. :]
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#19
Dan

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No I don't think I have one Do I need it?

You weren't given a recovery CD or anything when you bought your machine? :)

I'll post the results tomorrow. :]

If you see this before then, could you also goto Start --> Run --> type services.msc and press OK --> Click on Action and then Export List.. --> Save it to an easy-to-reach location as services.txt --> Please Attach that file to your next reply.

Thanks,
- Dan
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#20
desirae33

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No I don't think I have one Do I need it?

You weren't given a recovery CD or anything when you bought your machine? :)

I'll post the results tomorrow. :]

If you see this before then, could you also goto Start --> Run --> type services.msc and press OK --> Click on Action and then Export List.. --> Save it to an easy-to-reach location as services.txt --> Please Attach that file to your next reply.

Thanks,
- Dan

Results.txt:

[SC] OpenService FAILED 1060:

The specified service does not exist as an installed service.

Services.txt:
Name Description Status Startup Type Log On As
Apple Mobile Device Provides the interface to Apple mobile devices. Started Automatic Local System
Application Layer Gateway Service Provides support for 3rd party protocol plug-ins for Internet Connection Sharing and the Windows Firewall. Manual Local Service
ASP.NET State Service Provides support for out-of-process session states for ASP.NET. If this service is stopped, out-of-process requests will not be processed. If this service is disabled, any services that explicitly depend on it will fail to start. Manual Network Service
Bonjour Service Bonjour allows applications like iTunes and Safari to advertise and discover services on the local network. Having Bonjour running enables you to connect to hardware devices like Apple TV and software services like iTunes sharing and AirTunes. If you disable Bonjour, any network service that explicitly depends on it will fail to start. Started Automatic Local System
Canon Camera Access Library 8 Automatic Local System
ClipBook Enables ClipBook Viewer to store information and share it with remote computers. If the service is stopped, ClipBook Viewer will not be able to share information with remote computers. If this service is disabled, any services that explicitly depend on it will fail to start. Disabled Local System
COM+ System Application Manages the configuration and tracking of Component Object Model (COM)+-based components. If the service is stopped, most COM+-based components will not function properly. If this service is disabled, any services that explicitly depend on it will fail to start. Manual Local System
Creative Labs Licensing Service Provides licensing services for Creative Labs applications. Manual Local System
DCOM Server Process Launcher Provides launch functionality for DCOM services. Started Automatic Local System
Distributed Transaction Coordinator Coordinates transactions that span multiple resource managers, such as databases, message queues, and file systems. If this service is stopped, these transactions will not occur. If this service is disabled, any services that explicitly depend on it will fail to start. Started Manual Network Service
ERSvc Started Automatic Local System
Event Log Enables event log messages issued by Windows-based programs and components to be viewed in Event Viewer. This service cannot be stopped. Started Automatic Local System
Fax Enables you to send and receive faxes, utilizing fax resources available on this computer or on the network. Automatic Local System
FLEXnet Licensing Service This service performs licensing functions on behalf of FLEXnet enabled products. Started Manual Local System
Google Desktop Manager 5.7.806.10245 Manual Local System
Google Updater Service Manual Local System
helpsvc Automatic Local System
IIS Admin Allows administration of Web and FTP services through the Internet Information Services snap-in Started Automatic Local System
IMAPI CD-Burning COM Service Manages CD recording using Image Mastering Applications Programming Interface (IMAPI). If this service is stopped, this computer will be unable to record CDs. If this service is disabled, any services that explicitly depend on it will fail to start. Manual Local System
Indexing Service Indexes contents and properties of files on local and remote computers; provides rapid access to files through flexible querying language. Manual Local System
InstallDriver Table Manager Provides support for the Running Object Table for InstallShield Drivers Manual Local System
iPod Service iPod hardware management services Started Manual Local System
IPSEC Services Manages IP security policy and starts the ISAKMP/Oakley (IKE) and the IP security driver. Started Automatic Local System
Java Quick Starter Prefetches JRE files for faster startup of Java applets and applications Started Automatic Local System
Logical Disk Manager Administrative Service Configures hard disk drives and volumes. The service only runs for configuration processes and then stops. Manual Local System
McAfee Network Agent Allows McAfee applications to communicate securely on the local network. Started Automatic Local System
McAfee Personal Firewall Service Helps protect your computer from intrusion and let's you manage your computer's trusted programs. Started Automatic Local System
McAfee Proxy Service McAfee Proxy Service Started Automatic Local System
McAfee Real-time Scanner Scans files for viruses and other threats when they are accessed by this computer. Started Automatic Local System
McAfee Scanner Scans specified locations on this computer for viruses and other threats. The service runs for scheduled scans and manual scans. Started Manual Local System
McAfee Services McAfee Protection Manager Started Automatic Local System
McAfee SiteAdvisor Service Provides low-level support for McAfee SiteAdvisor Started Automatic Local System
McAfee SystemGuards Monitors potentially unauthorized changes to this computer. Started Manual Local System
Media Center Extender Service Automatic Local Service
Message Queuing Provides a communications infrastructure for distributed, asynchronous messaging applications. Automatic Local System
Message Queuing Triggers Associates the arrival of incoming messages at a queue with functionality in a COM component or a stand-alone executable program. Automatic Local System
MS Software Shadow Copy Provider Manages software-based volume shadow copies taken by the Volume Shadow Copy service. If this service is stopped, software-based volume shadow copies cannot be managed. If this service is disabled, any services that explicitly depend on it will fail to start. Manual Local System
Net Logon Supports pass-through authentication of account logon events for computers in a domain. Manual Local System
NetMeeting Remote Desktop Sharing Enables an authorized user to access this computer remotely by using NetMeeting over a corporate intranet. If this service is stopped, remote desktop sharing will be unavailable. If this service is disabled, any services that explicitly depend on it will fail to start. Manual Local System
Network DDE Provides network transport and security for Dynamic Data Exchange (DDE) for programs running on the same computer or on different computers. If this service is stopped, DDE transport and security will be unavailable. If this service is disabled, any services that explicitly depend on it will fail to start. Disabled Local System
Network DDE DSDM Manages Dynamic Data Exchange (DDE) network shares. If this service is stopped, DDE network shares will be unavailable. If this service is disabled, any services that explicitly depend on it will fail to start. Disabled Local System
NT LM Security Support Provider Provides security to remote procedure call (RPC) programs that use transports other than named pipes. Started Manual Local System
Office Source Engine Saves installation files used for updates and repairs and is required for the downloading of Setup updates and Watson error reports. Manual Local System
Performance Logs and Alerts Collects performance data from local or remote computers based on preconfigured schedule parameters, then writes the data to a log or triggers an alert. If this service is stopped, performance information will not be collected. If this service is disabled, any services that explicitly depend on it will fail to start. Manual Network Service
Plug and Play Enables a computer to recognize and adapt to hardware changes with little or no user input. Stopping or disabling this service will result in system instability. Started Automatic Local System
PnkBstrA PunkBuster Service Component [v1028] http://www.evenbalance.com Started Automatic Local System
PnkBstrB PunkBuster Service Component [v1.805 PBSVC] http://www.evenbalance.com Started Automatic Local System
Print Spooler Loads files to memory for later printing. Started Automatic Local System
Protected Storage Provides protected storage for sensitive data, such as private keys, to prevent access by unauthorized services, processes, or users. Started Automatic Local System
QoS RSVP Provides network signaling and local traffic control setup functionality for QoS-aware programs and control applets. Manual Local System
Remote Desktop Help Session Manager Manages and controls Remote Assistance. If this service is stopped, Remote Assistance will be unavailable. Before stopping this service, see the Dependencies tab of the Properties dialog box. Manual Local System
Remote Packet Capture Protocol v.0 (experimental) Allows to capture traffic on this machine from a remote machine. Manual Local System
Remote Procedure Call (RPC) Provides the endpoint mapper and other miscellaneous RPC services. Started Automatic Network Service
Remote Procedure Call (RPC) Locator Manages the RPC name service database. Manual Network Service
Security Accounts Manager Stores security information for local user accounts. Started Automatic Local System
Security Center Monitors system security settings and configurations. Automatic Local System
Simple Mail Transfer Protocol (SMTP) Transports electronic mail across the network Started Automatic Local System
Smart Card Manages access to smart cards read by this computer. If this service is stopped, this computer will be unable to read smart cards. If this service is disabled, any services that explicitly depend on it will fail to start. Manual Local Service
SNMP Service Includes agents that monitor the activity in network devices and report to the network console workstation. Started Automatic Local System
SNMP Trap Service Receives trap messages generated by local or remote SNMP agents and forwards the messages to SNMP management programs running on this computer. Manual Local Service
TCP/IP Print Server Provides a TCP/IP-based printing service that uses the Line Printer protocol. Manual Local System
Telnet Enables a remote user to log on to this computer and run programs, and supports various TCP/IP Telnet clients, including UNIX-based and Windows-based computers. If this service is stopped, remote user access to programs might be unavailable. If this service is disabled, any services that explicitly depend on it will fail to start. Disabled Local System
Terminal Services Allows multiple users to be connected interactively to a machine as well as the display of desktops and applications to remote computers. The underpinning of Remote Desktop (including RD for Administrators), Fast User Switching, Remote Assistance, and Terminal Server. Started Manual Local System
Uninterruptible Power Supply Manages an uninterruptible power supply (UPS) connected to the computer. Manual Local Service
Volume Shadow Copy Manages and implements Volume Shadow Copies used for backup and other purposes. If this service is stopped, shadow copies will be unavailable for backup and the backup may fail. If this service is disabled, any services that explicitly depend on it will fail to start. Manual Local System
Windows Defender Helps protect users from malicious software, spyware, and other potentially unwanted software Started Automatic Local System
Windows Firewall/Internet Connection Sharing (ICS) Provides network address translation, addressing, name resolution and/or intrusion prevention services for a home or small office network. Automatic Local System
Windows Installer Adds, modifies, and removes applications provided as a Windows Installer (*.msi) package. If this service is disabled, any services that explicitly depend on it will fail to start. Manual Local System
Windows Live Setup Service Windows Live Setup Service Manual Local System
Windows Media Player Network Sharing Service Shares Windows Media Player libraries to other networked players and media devices using Universal Plug and Play Automatic Network Service
WMI Performance Adapter Provides performance library information from WMI HiPerf providers. Manual Local System
World Wide Web Publishing Provides Web connectivity and administration through the Internet Information Services snap-in Started Automatic Local System



No I don't think I was ever given a CD :)

Is there any way I can buy one? :)

Edited by desirae33, 27 March 2009 - 05:13 PM.

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#21
Dan

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  • Click Start, select Run, type cmd and press OK
  • In the new command prompt window, type rundll32 wbemupgd, UpgradeRepository
  • Wait for the command to complete, and then repeat the sc qc winmgmt command I had you run earlier -- please post the results.
Could you please try running a sfc /scannow -- I'm hoping that you may have the I386 folder on your hard drive already.
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#22
desirae33

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[SC] GetServiceConfig SUCCESS

SERVICE_NAME: winmgmt
TYPE : 20 WIN32_SHARE_PROCESS
START_TYPE : 2 AUTO_START
ERROR_CONTROL : 0 IGNORE
BINARY_PATH_NAME : C:\WINDOWS\system32\svchost.exe -k netsvcs
LOAD_ORDER_GROUP :
TAG : 0
DISPLAY_NAME : Windows Management Instrumentation
DEPENDENCIES : RPCSS
SERVICE_START_NAME : LocalSystem



That scan seems complicated haha

I'll give it a try later tonight. :)
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#23
Dan

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It looks like the WMI service was repaired -- could you please try running that Intel driver .exe file and see if it can run to completion.

That scan seems complicated haha

I'll give it a try later tonight.

Without the CD it is pretty complicated, unfortunately. :)
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#24
desirae33

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I tried running it again and got this:
Posted Image

I wasn't sure if I was supposed to select C:\DELL\DRIVERS\R73044 or not :)



I've been really busy today...I'll get to the scan tomorrow for sure. :)
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#25
Dan

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Hi,

I wasn't sure if I was supposed to select C:\DELL\DRIVERS\R73044 or not

Yes, try that directory; do you know where the Intel .exe file extracted it's files to? That would be the other option.
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#26
desirae33

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It didn't work...I'm not sure where the files we're extracted to :) :)

I did the scan but I'm not sure what to do after this has completed:
Posted Image

Edited by desirae33, 29 March 2009 - 04:05 PM.

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#27
Dan

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What happens when you run the Intel .exe utility? Does it state that it's installing the drivers?

It didn't work

What happened? Any error messages?
  • Press Start
  • Select Run
  • Type devmgmt.msc and press OK
  • In the new window, please expand Network Adapters
  • Is your Intel adapter listed here? Does it have a yellow "!" beside it?

I did the scan but I'm not sure what to do after this has completed:

Normally it will prompt you to insert your CD in order to repair files, or if there's nothing to fix, it will simply close. What happened after the scan completed?

Could you please repeat the connectivity test -- here it is again.

Step 1 - Connectivity test:
  • Press Start
  • Select Run
  • Type cmd and press OK
  • In the new command prompt window, please type the following commands (*Note: each ping will take approximately 10 seconds to complete; wait for the command prompt to return before you type the next one. Also, the single '>' and double '>>' are intentional; please type the commands exactly as they appear):
    • ipconfig /all > C:\results.txt
    • route print >> C:\results.txt
    • ping 127.0.0.1 >> C:\results.txt
    • ping google.com >> C:\results.txt
    • ping 209.85.171.100 >> C:\results.txt
  • Once the above commands have completed, navigate to your C: drive and open the text file results.txt -- please copy/paste the contents of this file into your next response.

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#28
Dan

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In regards to your Theme issue, please do the following.

The steps that I am about to suggest involve modifying the registry. Modfying the registry can be dangerous so we will make a backup of the registry first.
Modification of the registry can be EXTREMELY dangerous if you do not know exactly what you are doing so follow the steps that are listed below EXACTLY. if you cannot preform some of these steps or if you have ANY questions please ask BEFORE proceeding.

Backing Up Your Registry
  • Download ERUNT
    (ERUNT (Emergency Recovery Utility NT) is a free program that allows you to keep a complete backup of your registry and restore it when needed.)
  • Install ERUNT by following the prompts
    (use the default install settings but say no to the portion that asks you to add ERUNT to the start-up folder, if you like you can enable this option later)
  • Start ERUNT
    (either by double clicking on the desktop icon or choosing to start the program at the end of the setup)
  • Choose a location for the backup
    (the default location is C:\WINDOWS\ERDNT which is acceptable).
  • Make sure that at least the first two check boxes are ticked
  • Press OK
  • Press YES to create the folder.
Posted Image

Registry Modifications
Please do the following:
  • Select Start, then press Run. In the Run box, type notepad.exe and press OK
  • In the notepad window, select Format and ensure Word wrap is disabled (i.e. not ticked). Please copy all of the text in the CODE box below and paste it into the notepad window:
    sc create Themes binPath="C:\WINDOWS\System32\svchost.exe -k netsvcs" type=share start=auto group=UIGroup tag=no DisplayName=Themes
    regsvr32 "%SystemRoot%\System32\shsvcs.dll"
  • Select File, then click Save As...
    • Set its save location to your desktop.
    • Set its File name to themes.bat
    • Set its Save as type to All Files
  • Press the Save button to save it to your desktop.
    *Note: it is important that you change the Save as type, else you will simply save a text document, which will not achieve the same results.
On your desktop, run the Themes batch file (themes.bat). Once it runs, restart your computer. Is your theme now back to normal?
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#29
desirae33

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What happens when you run the Intel .exe utility? Does it state that it's installing the drivers?

It didn't work

What happened? Any error messages?
  • Press Start
  • Select Run
  • Type devmgmt.msc and press OK
  • In the new window, please expand Network Adapters
  • Is your Intel adapter listed here? Does it have a yellow "!" beside it?

I did the scan but I'm not sure what to do after this has completed:

Normally it will prompt you to insert your CD in order to repair files, or if there's nothing to fix, it will simply close. What happened after the scan completed?

Could you please repeat the connectivity test -- here it is again.

Step 1 - Connectivity test:
  • Press Start
  • Select Run
  • Type cmd and press OK
  • In the new command prompt window, please type the following commands (*Note: each ping will take approximately 10 seconds to complete; wait for the command prompt to return before you type the next one. Also, the single '>' and double '>>' are intentional; please type the commands exactly as they appear):
    • ipconfig /all > C:\results.txt
    • route print >> C:\results.txt
    • ping 127.0.0.1 >> C:\results.txt
    • ping google.com >> C:\results.txt
    • ping 209.85.171.100 >> C:\results.txt
  • Once the above commands have completed, navigate to your C: drive and open the text file results.txt -- please copy/paste the contents of this file into your next response.

No error message, just a beep.

Yes there's a yellow "!"

Results.txt:



Windows IP Configuration



===========================================================================
Interface List
0x1 ........................... MS TCP Loopback interface
===========================================================================
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1 1
===========================================================================
Persistent Routes:
None


Pinging 127.0.0.1 with 32 bytes of data:



Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128



Ping statistics for 127.0.0.1:

Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms

Ping request could not find host google.com. Please check the name and try again.
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#30
desirae33

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In regards to your Theme issue, please do the following.

The steps that I am about to suggest involve modifying the registry. Modfying the registry can be dangerous so we will make a backup of the registry first.
Modification of the registry can be EXTREMELY dangerous if you do not know exactly what you are doing so follow the steps that are listed below EXACTLY. if you cannot preform some of these steps or if you have ANY questions please ask BEFORE proceeding.

Backing Up Your Registry

  • Download ERUNT
    (ERUNT (Emergency Recovery Utility NT) is a free program that allows you to keep a complete backup of your registry and restore it when needed.)
  • Install ERUNT by following the prompts
    (use the default install settings but say no to the portion that asks you to add ERUNT to the start-up folder, if you like you can enable this option later)
  • Start ERUNT
    (either by double clicking on the desktop icon or choosing to start the program at the end of the setup)
  • Choose a location for the backup
    (the default location is C:\WINDOWS\ERDNT which is acceptable).
  • Make sure that at least the first two check boxes are ticked
  • Press OK
  • Press YES to create the folder.
Posted Image

Registry Modifications
Please do the following:
  • Select Start, then press Run. In the Run box, type notepad.exe and press OK
  • In the notepad window, select Format and ensure Word wrap is disabled (i.e. not ticked). Please copy all of the text in the CODE box below and paste it into the notepad window:
    sc create Themes binPath="C:\WINDOWS\System32\svchost.exe -k netsvcs" type=share start=auto group=UIGroup tag=no DisplayName=Themes
    regsvr32 "%SystemRoot%\System32\shsvcs.dll"
  • Select File, then click Save As...
    • Set its save location to your desktop.
    • Set its File name to themes.bat
    • Set its Save as type to All Files
  • Press the Save button to save it to your desktop.
    *Note: it is important that you change the Save as type, else you will simply save a text document, which will not achieve the same results.
On your desktop, run the Themes batch file (themes.bat). Once it runs, restart your computer. Is your theme now back to normal?

I'll try to get to this tomorrow or tonight. :)
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