[Dan]

Okay, let's get this adapter installed. I downloaded the files so I could see what was going on. So, here's what I want you to do.

• Navigate to your C: drive.
• Right-click on an empty space and select New then press Folder. Name this folder Install.
• Right-click on an empty space and select New then press Folder. Name this folder Intel.
• Navigate to where you download the Intel driver .exe, it should be called PRO2KXP_v13_5.exe. Right-click on the file and select Copy; navigate to C:\Install and paste the file there. PRO2KXP_v13_5.exe should now be in the directory C:\Install.
• Click Start, select Run, type cmd and press OK.
• In the new command prompt window, type cd C:\Install
• Your command prompt line should now start with C:\Install> -- if it doesn't, you need to retype the above command. If it does, continue.
• Now type PRO2KXP_v13_5.exe /s /e /f C:\Intel
  *Note: There is a space between PRO2KXP_v13_5.exe and /s. There is a space between /s and /e. There is a space between /e and /f. There is a space between /f and C:\Intel -- it's sometimes very hard to see the spaces, so I just wanted to make it clear for you.
• Navigate to C:\Intel and ensure there are now new files/folders in this directory.
• The next time the Found New Hardware wizard launches, when it prompts you to enter the path to the file, type/browse to C:\Intel\PRO100\Win32.

Does this allow your network adapter to be successfully installed?

- Dan

[Advertisements]

Sorry I've been gone all day today, I will get to this tomorrow.

[desirae33]

Sorry I've been gone all day today, I will get to this tomorrow.

[desirae33]

Okay, let's get this adapter installed. I downloaded the files so I could see what was going on. So, here's what I want you to do.

• Navigate to your C: drive.
• Right-click on an empty space and select New then press Folder. Name this folder Install.
• Right-click on an empty space and select New then press Folder. Name this folder Intel.
• Navigate to where you download the Intel driver .exe, it should be called PRO2KXP_v13_5.exe. Right-click on the file and select Copy; navigate to C:\Install and paste the file there. PRO2KXP_v13_5.exe should now be in the directory C:\Install.
• Click Start, select Run, type cmd and press OK.
• In the new command prompt window, type cd C:\Install
• Your command prompt line should now start with C:\Install> -- if it doesn't, you need to retype the above command. If it does, continue.
• Now type PRO2KXP_v13_5.exe /s /e /f C:\Intel
  *Note: There is a space between PRO2KXP_v13_5.exe and /s. There is a space between /s and /e. There is a space between /e and /f. There is a space between /f and C:\Intel -- it's sometimes very hard to see the spaces, so I just wanted to make it clear for you.
• Navigate to C:\Intel and ensure there are now new files/folders in this directory.
• The next time the Found New Hardware wizard launches, when it prompts you to enter the path to the file, type/browse to C:\Intel\PRO100\Win32.

Does this allow your network adapter to be successfully installed?

- Dan

I can't find the folder: PRO2KXP_v13_5.exe

[Dan]

It shouldn't be a folder, it should be the file that you downloaded from the Intel website. At the very least, the file should still be on your USB chip, since you would have had to transfer it across. If it is, copy it from your USB chip and paste it into the C:\Install folder, and then continue with the instructions.

[desirae33]

It shouldn't be a folder, it should be the file that you downloaded from the Intel website. At the very least, the file should still be on your USB chip, since you would have had to transfer it across. If it is, copy it from your USB chip and paste it into the C:\Install folder, and then continue with the instructions.

Oh ok, I have it then

[desirae33]

Okay, let's get this adapter installed. I downloaded the files so I could see what was going on. So, here's what I want you to do.

• Navigate to your C: drive.
• Right-click on an empty space and select New then press Folder. Name this folder Install.
• Right-click on an empty space and select New then press Folder. Name this folder Intel.
• Navigate to where you download the Intel driver .exe, it should be called PRO2KXP_v13_5.exe. Right-click on the file and select Copy; navigate to C:\Install and paste the file there. PRO2KXP_v13_5.exe should now be in the directory C:\Install.
• Click Start, select Run, type cmd and press OK.
• In the new command prompt window, type cd C:\Install
• Your command prompt line should now start with C:\Install> -- if it doesn't, you need to retype the above command. If it does, continue.
• Now type PRO2KXP_v13_5.exe /s /e /f C:\Intel
  *Note: There is a space between PRO2KXP_v13_5.exe and /s. There is a space between /s and /e. There is a space between /e and /f. There is a space between /f and C:\Intel -- it's sometimes very hard to see the spaces, so I just wanted to make it clear for you.
• Navigate to C:\Intel and ensure there are now new files/folders in this directory.
• The next time the Found New Hardware wizard launches, when it prompts you to enter the path to the file, type/browse to C:\Intel\PRO100\Win32.

Does this allow your network adapter to be successfully installed?

- Dan

Finished this.

[Dan]

Finished this.

Fantastic In Device Manager, is your adapter listed there now? It shouldn't have a "!" beside it any more; is this how it looks?

Did you get a chance to try the Theme fix? Any change there? You may need to try reselecting the Windows XP theme again.

At this point, I assume that your adapter is installed, but you still don't have an Internet connection? Since it looks like you are missing a few core services.

When you ran the sfc /scannow, did it state that it detected any corrupt files and was replacing them?

Please repeat this step: goto Start --> Run --> type services.msc and press OK --> Click on Action and then Export List.. --> Save it to an easy-to-reach location as services.txt --> Please Attach that file to your next reply.

If you can't get the sfc /scannow to run, we'll try manually creating the services.

[desirae33]

Finished this.

Fantastic In Device Manager, is your adapter listed there now? It shouldn't have a "!" beside it any more; is this how it looks?

Did you get a chance to try the Theme fix? Any change there? You may need to try reselecting the Windows XP theme again.

At this point, I assume that your adapter is installed, but you still don't have an Internet connection? Since it looks like you are missing a few core services.

When you ran the sfc /scannow, did it state that it detected any corrupt files and was replacing them?

Please repeat this step: goto Start --> Run --> type services.msc and press OK --> Click on Action and then Export List.. --> Save it to an easy-to-reach location as services.txt --> Please Attach that file to your next reply.

If you can't get the sfc /scannow to run, we'll try manually creating the services.

No it's no longer there.

I haven't got to that yet, but I will try to later tonight,

Yeah I still don't have my internet connection...

No it didn't.

Should I try running the scan again?

Services.txt:

Name Description Status Startup Type Log On As
Apple Mobile Device Provides the interface to Apple mobile devices. Started Automatic Local System
Application Layer Gateway Service Provides support for 3rd party protocol plug-ins for Internet Connection Sharing and the Windows Firewall. Manual Local Service
ASP.NET State Service Provides support for out-of-process session states for ASP.NET. If this service is stopped, out-of-process requests will not be processed. If this service is disabled, any services that explicitly depend on it will fail to start. Manual Network Service
Bonjour Service Bonjour allows applications like iTunes and Safari to advertise and discover services on the local network. Having Bonjour running enables you to connect to hardware devices like Apple TV and software services like iTunes sharing and AirTunes. If you disable Bonjour, any network service that explicitly depends on it will fail to start. Started Automatic Local System
Canon Camera Access Library 8 Automatic Local System
ClipBook Enables ClipBook Viewer to store information and share it with remote computers. If the service is stopped, ClipBook Viewer will not be able to share information with remote computers. If this service is disabled, any services that explicitly depend on it will fail to start. Disabled Local System
COM+ System Application Manages the configuration and tracking of Component Object Model (COM)+-based components. If the service is stopped, most COM+-based components will not function properly. If this service is disabled, any services that explicitly depend on it will fail to start. Manual Local System
Creative Labs Licensing Service Provides licensing services for Creative Labs applications. Manual Local System
DCOM Server Process Launcher Provides launch functionality for DCOM services. Started Automatic Local System
Distributed Transaction Coordinator Coordinates transactions that span multiple resource managers, such as databases, message queues, and file systems. If this service is stopped, these transactions will not occur. If this service is disabled, any services that explicitly depend on it will fail to start. Started Manual Network Service
ERSvc Started Automatic Local System
Event Log Enables event log messages issued by Windows-based programs and components to be viewed in Event Viewer. This service cannot be stopped. Started Automatic Local System
Fax Enables you to send and receive faxes, utilizing fax resources available on this computer or on the network. Automatic Local System
FLEXnet Licensing Service This service performs licensing functions on behalf of FLEXnet enabled products. Started Manual Local System
Google Desktop Manager 5.7.806.10245 Manual Local System
Google Updater Service Manual Local System
helpsvc Automatic Local System
IIS Admin Allows administration of Web and FTP services through the Internet Information Services snap-in Started Automatic Local System
IMAPI CD-Burning COM Service Manages CD recording using Image Mastering Applications Programming Interface (IMAPI). If this service is stopped, this computer will be unable to record CDs. If this service is disabled, any services that explicitly depend on it will fail to start. Manual Local System
Indexing Service Indexes contents and properties of files on local and remote computers; provides rapid access to files through flexible querying language. Manual Local System
InstallDriver Table Manager Provides support for the Running Object Table for InstallShield Drivers Manual Local System
iPod Service iPod hardware management services Started Manual Local System
IPSEC Services Manages IP security policy and starts the ISAKMP/Oakley (IKE) and the IP security driver. Started Automatic Local System
Java Quick Starter Prefetches JRE files for faster startup of Java applets and applications Started Automatic Local System
Logical Disk Manager Administrative Service Configures hard disk drives and volumes. The service only runs for configuration processes and then stops. Manual Local System
McAfee Network Agent Allows McAfee applications to communicate securely on the local network. Started Automatic Local System
McAfee Personal Firewall Service Helps protect your computer from intrusion and let's you manage your computer's trusted programs. Started Automatic Local System
McAfee Proxy Service McAfee Proxy Service Started Automatic Local System
McAfee Real-time Scanner Scans files for viruses and other threats when they are accessed by this computer. Started Automatic Local System
McAfee Scanner Scans specified locations on this computer for viruses and other threats. The service runs for scheduled scans and manual scans. Started Manual Local System
McAfee Services McAfee Protection Manager Started Automatic Local System
McAfee SiteAdvisor Service Provides low-level support for McAfee SiteAdvisor Started Automatic Local System
McAfee SystemGuards Monitors potentially unauthorized changes to this computer. Started Manual Local System
Media Center Extender Service Automatic Local Service
Message Queuing Provides a communications infrastructure for distributed, asynchronous messaging applications. Automatic Local System
Message Queuing Triggers Associates the arrival of incoming messages at a queue with functionality in a COM component or a stand-alone executable program. Automatic Local System
MS Software Shadow Copy Provider Manages software-based volume shadow copies taken by the Volume Shadow Copy service. If this service is stopped, software-based volume shadow copies cannot be managed. If this service is disabled, any services that explicitly depend on it will fail to start. Manual Local System
Net Logon Supports pass-through authentication of account logon events for computers in a domain. Manual Local System
NetMeeting Remote Desktop Sharing Enables an authorized user to access this computer remotely by using NetMeeting over a corporate intranet. If this service is stopped, remote desktop sharing will be unavailable. If this service is disabled, any services that explicitly depend on it will fail to start. Manual Local System
Network DDE Provides network transport and security for Dynamic Data Exchange (DDE) for programs running on the same computer or on different computers. If this service is stopped, DDE transport and security will be unavailable. If this service is disabled, any services that explicitly depend on it will fail to start. Disabled Local System
Network DDE DSDM Manages Dynamic Data Exchange (DDE) network shares. If this service is stopped, DDE network shares will be unavailable. If this service is disabled, any services that explicitly depend on it will fail to start. Disabled Local System
NT LM Security Support Provider Provides security to remote procedure call (RPC) programs that use transports other than named pipes. Started Manual Local System
Office Source Engine Saves installation files used for updates and repairs and is required for the downloading of Setup updates and Watson error reports. Manual Local System
Performance Logs and Alerts Collects performance data from local or remote computers based on preconfigured schedule parameters, then writes the data to a log or triggers an alert. If this service is stopped, performance information will not be collected. If this service is disabled, any services that explicitly depend on it will fail to start. Manual Network Service
Plug and Play Enables a computer to recognize and adapt to hardware changes with little or no user input. Stopping or disabling this service will result in system instability. Started Automatic Local System
PnkBstrA PunkBuster Service Component [v1028] http://www.evenbalance.com Started Automatic Local System
PnkBstrB PunkBuster Service Component [v1.805 PBSVC] http://www.evenbalance.com Started Automatic Local System
Print Spooler Loads files to memory for later printing. Started Automatic Local System
Protected Storage Provides protected storage for sensitive data, such as private keys, to prevent access by unauthorized services, processes, or users. Started Automatic Local System
QoS RSVP Provides network signaling and local traffic control setup functionality for QoS-aware programs and control applets. Manual Local System
Remote Desktop Help Session Manager Manages and controls Remote Assistance. If this service is stopped, Remote Assistance will be unavailable. Before stopping this service, see the Dependencies tab of the Properties dialog box. Manual Local System
Remote Packet Capture Protocol v.0 (experimental) Allows to capture traffic on this machine from a remote machine. Manual Local System
Remote Procedure Call (RPC) Provides the endpoint mapper and other miscellaneous RPC services. Started Automatic Network Service
Remote Procedure Call (RPC) Locator Manages the RPC name service database. Manual Network Service
Security Accounts Manager Stores security information for local user accounts. Started Automatic Local System
Security Center Monitors system security settings and configurations. Started Automatic Local System
Simple Mail Transfer Protocol (SMTP) Transports electronic mail across the network Started Automatic Local System
Smart Card Manages access to smart cards read by this computer. If this service is stopped, this computer will be unable to read smart cards. If this service is disabled, any services that explicitly depend on it will fail to start. Manual Local Service
SNMP Service Includes agents that monitor the activity in network devices and report to the network console workstation. Started Automatic Local System
SNMP Trap Service Receives trap messages generated by local or remote SNMP agents and forwards the messages to SNMP management programs running on this computer. Manual Local Service
TCP/IP Print Server Provides a TCP/IP-based printing service that uses the Line Printer protocol. Manual Local System
Telnet Enables a remote user to log on to this computer and run programs, and supports various TCP/IP Telnet clients, including UNIX-based and Windows-based computers. If this service is stopped, remote user access to programs might be unavailable. If this service is disabled, any services that explicitly depend on it will fail to start. Disabled Local System
Terminal Services Allows multiple users to be connected interactively to a machine as well as the display of desktops and applications to remote computers. The underpinning of Remote Desktop (including RD for Administrators), Fast User Switching, Remote Assistance, and Terminal Server. Started Manual Local System
Uninterruptible Power Supply Manages an uninterruptible power supply (UPS) connected to the computer. Manual Local Service
Volume Shadow Copy Manages and implements Volume Shadow Copies used for backup and other purposes. If this service is stopped, shadow copies will be unavailable for backup and the backup may fail. If this service is disabled, any services that explicitly depend on it will fail to start. Manual Local System
Windows Defender Helps protect users from malicious software, spyware, and other potentially unwanted software Started Automatic Local System
Windows Firewall/Internet Connection Sharing (ICS) Provides network address translation, addressing, name resolution and/or intrusion prevention services for a home or small office network. Automatic Local System
Windows Installer Adds, modifies, and removes applications provided as a Windows Installer (*.msi) package. If this service is disabled, any services that explicitly depend on it will fail to start. Manual Local System
Windows Live Setup Service Windows Live Setup Service Manual Local System
Windows Management Instrumentation Provides a common interface and object model to access management information about operating system, devices, applications and services. If this service is stopped, most Windows-based software will not function properly. If this service is disabled, any services that explicitly depend on it will fail to start. Started Automatic Local System
Windows Media Player Network Sharing Service Shares Windows Media Player libraries to other networked players and media devices using Universal Plug and Play Automatic Network Service
WMI Performance Adapter Provides performance library information from WMI HiPerf providers. Manual Local System
World Wide Web Publishing Provides Web connectivity and administration through the Internet Information Services snap-in Started Automatic Local System

[Dan]

The steps that I am about to suggest involve modifying the registry. Modfying the registry can be dangerous so we will make a backup of the registry first.
Modification of the registry can be EXTREMELY dangerous if you do not know exactly what you are doing so follow the steps that are listed below EXACTLY. if you cannot perform some of these steps or if you have ANY questions please ask BEFORE proceeding.

Backing Up Your Registry

• Download ERUNT
  (ERUNT (Emergency Recovery Utility NT) is a free program that allows you to keep a complete backup of your registry and restore it when needed.)
• Install ERUNT by following the prompts
  (use the default install settings but say no to the portion that asks you to add ERUNT to the start-up folder, if you like you can enable this option later)
• Start ERUNT
  (either by double clicking on the desktop icon or choosing to start the program at the end of the setup)
• Choose a location for the backup
  (the default location is C:\WINDOWS\ERDNT which is acceptable).
• Make sure that at least the first two check boxes are ticked
• Press OK
• Press YES to create the folder.

Registry Modifications

Please do the following:

• Select Start, then press Run. In the Run box, type notepad.exe and press OK
• In the notepad window, please copy/paste all of the text in the CODE box below:

  sc create Browser binPath="C:\WINDOWS\system32\svchost.exe -k netsvcs" type=share start=auto group=NetworkProvider error=normal tag=no DisplayName="Computer Browser" depend="lanmanworkstation lanmanserver"
  sc create Dhcp binPath="C:\WINDOWS\system32\svchost.exe -k netsvcs" type=share start=auto group=TDI error=normal tag=no DisplayName="DHCP Client" depend="Tcpip Afd NetBT"
  sc create Dnscache binPath="C:\WINDOWS\system32\svchost.exe -k NetworkService" type=share start=auto group=TDI error=normal tag=no DisplayName="DNS Client" depend="Tcpip"
  sc create Netman binPath="C:\WINDOWS\System32\svchost.exe -k netsvcs" type=share start=demand error=normal tag=no DisplayName="Network Connections" depend="RpcSs"
  sc create Nla binPath="C:\WINDOWS\system32\svchost.exe -k netsvcs" type=share start=auto error=normal tag=no DisplayName="Network Location Awareness" depend="Afd TcpIp"
  sc create lanmanserver binPath="C:\WINDOWS\system32\svchost.exe -k netsvcs" type=share start=auto error=normal tag=no DisplayName="Server"
  sc create LmHosts binPath="C:\WINDOWS\system32\svchost.exe -k LocalService" type=share start=auto error=normal tag=no group=TDI DisplayName="TCP/IP NetBIOS Helper" depend="NetBT Afd"
  sc create lanmanworkstation binPath="C:\WINDOWS\system32\svchost.exe -k netsvcs" type=share start=auto error=normal tag=no group=NetworkProvider DisplayName="Workstation"
  sc create Audiosrv binPath="C:\WINDOWS\System32\svchost.exe -k netsvcs" type=share start=auto error=normal group=AudioGroup  error=normal tag=no DisplayName="Windows Audio" depend="PlugPlay RpcSs"
  sc qc Browser > C:\results.txt
  sc qc Dhcp >> C:\results.txt
  sc qc Dnscache >> C:\results.txt
  sc qc Netman >> C:\results.txt
  sc qc Nla >> C:\results.txt
  sc qc lanmanserver >> C:\results.txt
  sc qc LmHosts >> C:\results.txt
  sc qc lanmanworkstation >> C:\results.txt
  sc qc Audiosrv >> C:\results.txt

• Select File, then click Save As...
  • Set its save location to your desktop.
  • Set its File name to services.bat
  • Set its Save as type to All Files
• Press the Save button to save it to your desktop.
  *Note: it is important that you change the Save as type, else you will simply save a text document, which will not achieve the same results.

On your desktop, run the Services batch file (services.bat). Once it runs, restart your computer. Test your Internet connection and sound; any change on either? Navigate to your C: drive and open the text file results.txt -- please post the contents of this file.

Edited by Dan, 03 April 2009 - 10:48 PM.

[desirae33]

[/list]On your desktop, run the Services batch file (services.bat). Once it runs, restart your computer. Test your Internet connection and sound; any change on either? Navigate to your C: drive and open the text file results.txt -- please post the contents of this file.

There's no change to my internet connection and sound.

Results.txt

[SC] OpenService FAILED 1060:

The specified service does not exist as an installed service.


[SC] OpenService FAILED 1060:

The specified service does not exist as an installed service.


[SC] OpenService FAILED 1060:

The specified service does not exist as an installed service.


[SC] OpenService FAILED 1060:

The specified service does not exist as an installed service.


[SC] OpenService FAILED 1060:

The specified service does not exist as an installed service.


[SC] OpenService FAILED 1060:

The specified service does not exist as an installed service.


[SC] OpenService FAILED 1060:

The specified service does not exist as an installed service.


[SC] OpenService FAILED 1060:

The specified service does not exist as an installed service.


[SC] OpenService FAILED 1060:

The specified service does not exist as an installed service.

[desirae33]

In regards to your Theme issue, please do the following.

The steps that I am about to suggest involve modifying the registry. Modfying the registry can be dangerous so we will make a backup of the registry first.
Modification of the registry can be EXTREMELY dangerous if you do not know exactly what you are doing so follow the steps that are listed below EXACTLY. if you cannot preform some of these steps or if you have ANY questions please ask BEFORE proceeding.

Backing Up Your Registry

• Download ERUNT
  (ERUNT (Emergency Recovery Utility NT) is a free program that allows you to keep a complete backup of your registry and restore it when needed.)
• Install ERUNT by following the prompts
  (use the default install settings but say no to the portion that asks you to add ERUNT to the start-up folder, if you like you can enable this option later)
• Start ERUNT
  (either by double clicking on the desktop icon or choosing to start the program at the end of the setup)
• Choose a location for the backup
  (the default location is C:\WINDOWS\ERDNT which is acceptable).
• Make sure that at least the first two check boxes are ticked
• Press OK
• Press YES to create the folder.

Registry Modifications
Please do the following:

• Select Start, then press Run. In the Run box, type notepad.exe and press OK
• In the notepad window, select Format and ensure Word wrap is disabled (i.e. not ticked). Please copy all of the text in the CODE box below and paste it into the notepad window:

  sc create Themes binPath="C:\WINDOWS\System32\svchost.exe -k netsvcs" type=share start=auto group=UIGroup tag=no DisplayName=Themes
  regsvr32 "%SystemRoot%\System32\shsvcs.dll"

• Select File, then click Save As...
  • Set its save location to your desktop.
  • Set its File name to themes.bat
  • Set its Save as type to All Files
• Press the Save button to save it to your desktop.
  *Note: it is important that you change the Save as type, else you will simply save a text document, which will not achieve the same results.

On your desktop, run the Themes batch file (themes.bat). Once it runs, restart your computer. Is your theme now back to normal?

Oh I forgot to do this

[Dan]

Sorry about the slow response.

Let's try a different approach.

• Click Start, select Run, type ncpa.cpl and press OK
• In the new window, right-click on your Network Connection (either Local Area Connection for wired, or Wireless Network Connection for wireless) and select Properties.
• In this new window, you should see a section with the heading This connection uses the following items. In this section, you should have at least the following items listed, with a tick beside each:
  • Client for Microsoft Networks
  • Internet Protocol (TCP/IP)
  • File and Printer Sharing for Microsoft Networks
• If any of these items are missing, please follow the steps below to re-install them.

Install Client for Microsoft Networks

• Beneath the section labeled This connection uses the following items, press the Install.. button.
• In the new window, double click Client.
• In the Select Network Client window, select Client for Microsoft Networks and then press OK.
• Once it is installed, you will return to the Properties window; ensure Client for Microsoft Networks is now listed with a tick beside it.

Install Internet Protocol (TCP/IP)

• Beneath the section labeled This connection uses the following items, press the Install.. button.
• In the new window, double click Protocol.
• In the Select Network Protocol window, select Internet Protocol (TCP/IP) and then press OK.
• Once it is installed, you will return to the Properties window; ensure Internet Protocol (TCP/IP) is now listed with a tick beside it.

Install File and Printer Sharing for Microsoft Networks

• Beneath the section labeled This connection uses the following items, press the Install.. button.
• In the new window, double click Service.
• In the Select Network Service window, select File and Printer Sharing for Microsoft Networks and then press OK.
• Once it is installed, you will return to the Properties window; ensure File and Printer Sharing for Microsoft Networks is now listed with a tick beside it.

Restart your laptop and see if you can get an Internet connection now; can you?

- Dan

[desirae33]

Sorry about the slow response.

Let's try a different approach.

• Click Start, select Run, type ncpa.cpl and press OK
• In the new window, right-click on your Network Connection (either Local Area Connection for wired, or Wireless Network Connection for wireless) and select Properties.
• In this new window, you should see a section with the heading This connection uses the following items. In this section, you should have at least the following items listed, with a tick beside each:
  • Client for Microsoft Networks
  • Internet Protocol (TCP/IP)
  • File and Printer Sharing for Microsoft Networks
• If any of these items are missing, please follow the steps below to re-install them.

Install Client for Microsoft Networks

• Beneath the section labeled This connection uses the following items, press the Install.. button.
• In the new window, double click Client.
• In the Select Network Client window, select Client for Microsoft Networks and then press OK.
• Once it is installed, you will return to the Properties window; ensure Client for Microsoft Networks is now listed with a tick beside it.

Install Internet Protocol (TCP/IP)

• Beneath the section labeled This connection uses the following items, press the Install.. button.
• In the new window, double click Protocol.
• In the Select Network Protocol window, select Internet Protocol (TCP/IP) and then press OK.
• Once it is installed, you will return to the Properties window; ensure Internet Protocol (TCP/IP) is now listed with a tick beside it.

Install File and Printer Sharing for Microsoft Networks

• Beneath the section labeled This connection uses the following items, press the Install.. button.
• In the new window, double click Service.
• In the Select Network Service window, select File and Printer Sharing for Microsoft Networks and then press OK.
• Once it is installed, you will return to the Properties window; ensure File and Printer Sharing for Microsoft Networks is now listed with a tick beside it.

Restart your laptop and see if you can get an Internet connection now; can you?

- Dan

It's no problem, I'm going to be gone all day tomorrow so hopefully I can get to this sometime tomorrow.

[desirae33]

Sorry about the slow response.

Let's try a different approach.

• Click Start, select Run, type ncpa.cpl and press OK
• In the new window, right-click on your Network Connection (either Local Area Connection for wired, or Wireless Network Connection for wireless) and select Properties.
• In this new window, you should see a section with the heading This connection uses the following items. In this section, you should have at least the following items listed, with a tick beside each:
  • Client for Microsoft Networks
  • Internet Protocol (TCP/IP)
  • File and Printer Sharing for Microsoft Networks
• If any of these items are missing, please follow the steps below to re-install them.

Install Client for Microsoft Networks

• Beneath the section labeled This connection uses the following items, press the Install.. button.
• In the new window, double click Client.
• In the Select Network Client window, select Client for Microsoft Networks and then press OK.
• Once it is installed, you will return to the Properties window; ensure Client for Microsoft Networks is now listed with a tick beside it.

Install Internet Protocol (TCP/IP)

• Beneath the section labeled This connection uses the following items, press the Install.. button.
• In the new window, double click Protocol.
• In the Select Network Protocol window, select Internet Protocol (TCP/IP) and then press OK.
• Once it is installed, you will return to the Properties window; ensure Internet Protocol (TCP/IP) is now listed with a tick beside it.

Install File and Printer Sharing for Microsoft Networks

• Beneath the section labeled This connection uses the following items, press the Install.. button.
• In the new window, double click Service.
• In the Select Network Service window, select File and Printer Sharing for Microsoft Networks and then press OK.
• Once it is installed, you will return to the Properties window; ensure File and Printer Sharing for Microsoft Networks is now listed with a tick beside it.

Restart your laptop and see if you can get an Internet connection now; can you?

- Dan

There's nothing listed under Network Connection, it's blank.

[Dan]

Do you mean that you don't have any Network Connections? Try running the Network Setup Wizard. At Step 8, if your machine connects to a router, select This computer connects to the Internet through a residential gateway, else if it connects directly to a modem, select This computer connects directly to the Internet.