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Lost internet connection and no sound.


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#46
desirae33

desirae33

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When I click on Network Setup Wizard nothing happens. I have wireless internet and I have a network key serial number but I don't know where to enter it, should I call my internet provider tomorrow?

Edited by desirae33, 12 April 2009 - 03:09 AM.

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#47
desirae33

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Sorry about the slow response.

Let's try a different approach.

  • Click Start, select Run, type ncpa.cpl and press OK
  • In the new window, right-click on your Network Connection (either Local Area Connection for wired, or Wireless Network Connection for wireless) and select Properties.
  • In this new window, you should see a section with the heading This connection uses the following items. In this section, you should have at least the following items listed, with a tick beside each:
    • Client for Microsoft Networks
    • Internet Protocol (TCP/IP)
    • File and Printer Sharing for Microsoft Networks
  • If any of these items are missing, please follow the steps below to re-install them.
Install Client for Microsoft Networks
  • Beneath the section labeled This connection uses the following items, press the Install.. button.
  • In the new window, double click Client.
  • In the Select Network Client window, select Client for Microsoft Networks and then press OK.
  • Once it is installed, you will return to the Properties window; ensure Client for Microsoft Networks is now listed with a tick beside it.
Install Internet Protocol (TCP/IP)
  • Beneath the section labeled This connection uses the following items, press the Install.. button.
  • In the new window, double click Protocol.
  • In the Select Network Protocol window, select Internet Protocol (TCP/IP) and then press OK.
  • Once it is installed, you will return to the Properties window; ensure Internet Protocol (TCP/IP) is now listed with a tick beside it.
Install File and Printer Sharing for Microsoft Networks
  • Beneath the section labeled This connection uses the following items, press the Install.. button.
  • In the new window, double click Service.
  • In the Select Network Service window, select File and Printer Sharing for Microsoft Networks and then press OK.
  • Once it is installed, you will return to the Properties window; ensure File and Printer Sharing for Microsoft Networks is now listed with a tick beside it.
Restart your laptop and see if you can get an Internet connection now; can you?

- Dan


I'm going to try and get a hold of my internet provider tomorrow to help me restore my network connection and once that's done with I'll finish this^ :)
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#48
desirae33

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Sorry for the delay, AT&T is closed when I find the time to call so it looks like I wont get to this till Saturday. :)

I really appreciate your patience, thanks. :)
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#49
desirae33

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Ok so I've decided to take my computer in to have someone take a look at it, it seems like there's way too many problems going on and it's frustrating :)

Thanks for the time and all your help. :)
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