[desirae33]

When I click on Network Setup Wizard nothing happens. I have wireless internet and I have a network key serial number but I don't know where to enter it, should I call my internet provider tomorrow?

Edited by desirae33, 12 April 2009 - 03:09 AM.

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Sorry about the slow response.

Let's try a different approach.

• Click Start, select Run, type ncpa.cpl and press OK
• In the new window, right-click on your Network Connection (either Local Area Connection for wired, or Wireless Network Connection for wireless) and select Properties.
• In this new window, you should see a section with the heading This connection uses the following items. In this section, you should have at least the following items listed, with a tick beside each:
  • Client for Microsoft Networks
  • Internet Protocol (TCP/IP)
  • File and Printer Sharing for Microsoft Networks
• If any of these items are missing, please follow the steps below to re-install them.

Install Client for Microsoft Networks

• Beneath the section labeled This connection uses the following items, press the Install.. button.
• In the new window, double click Client.
• In the Select Network Client window, select Client for Microsoft Networks and then press OK.
• Once it is installed, you will return to the Properties window; ensure Client for Microsoft Networks is now listed with a tick beside it.

Install Internet Protocol (TCP/IP)

• Beneath the section labeled This connection uses the following items, press the Install.. button.
• In the new window, double click Protocol.
• In the Select Network Protocol window, select Internet Protocol (TCP/IP) and then press OK.
• Once it is installed, you will return to the Properties window; ensure Internet Protocol (TCP/IP) is now listed with a tick beside it.

Install File and Printer Sharing for Microsoft Networks

• Beneath the section labeled This connection uses the following items, press the Install.. button.
• In the new window, double click Service.
• In the Select Network Service window, select File and Printer Sharing for Microsoft Networks and then press OK.
• Once it is installed, you will return to the Properties window; ensure File and Printer Sharing for Microsoft Networks is now listed with a tick beside it.

Restart your laptop and see if you can get an Internet connection now; can you?

- Dan

I'm going to try and get a hold of my internet provider tomorrow to help me restore my network connection and once that's done with I'll finish this^

[desirae33]

Sorry about the slow response.

Let's try a different approach.

• Click Start, select Run, type ncpa.cpl and press OK
• In the new window, right-click on your Network Connection (either Local Area Connection for wired, or Wireless Network Connection for wireless) and select Properties.
• In this new window, you should see a section with the heading This connection uses the following items. In this section, you should have at least the following items listed, with a tick beside each:
  • Client for Microsoft Networks
  • Internet Protocol (TCP/IP)
  • File and Printer Sharing for Microsoft Networks
• If any of these items are missing, please follow the steps below to re-install them.

Install Client for Microsoft Networks

• Beneath the section labeled This connection uses the following items, press the Install.. button.
• In the new window, double click Client.
• In the Select Network Client window, select Client for Microsoft Networks and then press OK.
• Once it is installed, you will return to the Properties window; ensure Client for Microsoft Networks is now listed with a tick beside it.

Install Internet Protocol (TCP/IP)

• Beneath the section labeled This connection uses the following items, press the Install.. button.
• In the new window, double click Protocol.
• In the Select Network Protocol window, select Internet Protocol (TCP/IP) and then press OK.
• Once it is installed, you will return to the Properties window; ensure Internet Protocol (TCP/IP) is now listed with a tick beside it.

Install File and Printer Sharing for Microsoft Networks

• Beneath the section labeled This connection uses the following items, press the Install.. button.
• In the new window, double click Service.
• In the Select Network Service window, select File and Printer Sharing for Microsoft Networks and then press OK.
• Once it is installed, you will return to the Properties window; ensure File and Printer Sharing for Microsoft Networks is now listed with a tick beside it.

Restart your laptop and see if you can get an Internet connection now; can you?

- Dan

I'm going to try and get a hold of my internet provider tomorrow to help me restore my network connection and once that's done with I'll finish this^

[desirae33]

Sorry for the delay, AT&T is closed when I find the time to call so it looks like I wont get to this till Saturday.

I really appreciate your patience, thanks.

[desirae33]

Ok so I've decided to take my computer in to have someone take a look at it, it seems like there's way too many problems going on and it's frustrating

Thanks for the time and all your help.