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my computer freezes up!


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#1
sshariff

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My computer freezes up as soon as I click on something. I don't know what to do...... Can't even run my antivirus. Please help....
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#2
edge2022

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When you click on anything, your computer freezes? Are there any error codes, anything happen after you click.
Try booting Windows into safe mode.
http://www.pchell.co.../safemode.shtml
Follow the instructions there and see if booting into safe mode solved your problem.
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#3
sshariff

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I turned on my computer in safe mode and ran a virus scan but no viruses were found. I do have a trojan.zlob.g which is quarantined. Do you think that is the problem? Also, do you think it might be a good idea to do a system restore to the date before all the problems started?
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#4
edge2022

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Yes, try to restore the system back to a previous state. Boot into safe mode, and go Start -> Run -> msconfig
Then click on "Launch System Restore" located in the "General" tab.
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#5
sshariff

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I did the system restore and now it's frozen while trying to restart. What do I do?
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#6
edge2022

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Frozen, what is it stuck at? Explain the process.
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#7
sshariff

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After I system restore my computer restarts and then a window pops up with the title "system restore". At this point it freezes and the window does not load.
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#8
Broni

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Can you boot into Safe Mode?
Avoid using System Restore on infected computer.
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