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Windows explorer crashes when opening mp4 folder in thumbnail view


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#1
den110

den110

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Hi,

I was wondering if you can help me out. My son's computer is running windows vista home basic, it has 1 gig of ram. I recently bought a memory card video camcorder. It records in mpeg 4 video. I transferred the videos onto his computer and selected "show thumbnails" on the folder options. But when I attempt to open the folder windows explorer crashes. It give me a message "windows explorer has stopped working, windows is check for a solution to the problem. Windows explorer is restarting." It then closes the folder. I can only open the folder if I check "show icons only not thumbnails" in the folder option. My brother in law says it is due to some iexplore.exe bug. I originally started this topic in the Malware removal thread. Unfortunately after being helped there, the problem still exists. I was told to try in this forum.

Thank you for any help.

Dennis
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#2
hfcg

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hello,
First, Vista BASIC is just that, basic. It can not run more then three applications at once, and does not ship with Media center (so I do not know how it handles media files)
Here is a fix that works with XP, it should work with Vista.
Give it a try.
CODE
Windows XP Explorer has a 'feature' to provide a preview in the Details box on the left of the file you have selected, if itís supported. Image files, HTML pages, video clips, MP3s, etc are all previewed (even with the folder view open).

If you have a large movie clip and it either is corrupt (ie. no index from a partial download) or it uses an unsupported codec, then Explorer tries to load the whole file. This can slow your computer a lot and prevent deleting/renaming/moving/etc the file until itís finished.

Simply do the following:
  • Click Start, then Run, type regsvr32 /u shmedia.dll and click "Ok" press enter.
  • A window will pop up saying that the file has been unregistered successfully. (If you don't receive this window, or the window gives an error, then please post that in your reply.)
  • Reboot your computer and see if the problem persists.


Windows XP Explorer has a 'feature' to provide a preview in the Details box on the left of the file you have selected, if itís supported. Image files, HTML pages, video clips, MP3s, etc are all previewed (even with the folder view open).

If you have a large movie clip and it either is corrupt (ie. no index from a partial download) or it uses an unsupported codec, then Explorer tries to load the whole file. This can slow your computer a lot and prevent deleting/renaming/moving/etc the file until itís finished.

Simply do the following:
ē Click Start, then Run, type regsvr32 /u shmedia.dll and click "Ok".
ē A window will pop up saying that the file has been unregistered successfully. (If you don't receive this window, or the window gives an error, then please post that in your reply.)
ē Reboot your computer and see if the problem persists.

Edited by hfcg, 26 March 2009 - 09:14 AM.

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#3
den110

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Hi Hfcg

Just got back from vacation. Sorry, I didn't get a chance to try your fix till now.

I got an error message when I did as you instructed. Here is the message:

[The module "shmedia.dll" failed to load.

Make sure the binary is stored at the specified path or debug it to check for problems with the binary or dependent .DLL files.

The specified module could not be found.]
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