I have had her uninstall nero and even get a newer version of it. Still the same problem. Also she has tried Roxio and several other programs and still same problem. I have read 100's of tech reports and nothing exactly on this problem. I have been building, repairing, and custimizing systems for almost 12 years now but the sata dvd has me stumped.
I am posting here as she is not easy to understand and doesn't understand things unless she is given step by step instructions. Any suggestions or help would be greatly appreciated and I will reply as soon as she lets me know if any fix works. Thank you in advance for your help.