[Jir]

I looked in the Device Manager properties of two CD Rom files, and they both say:

Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)


Any suggestions on how I could fix it or check the registry?

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Found this from microsoft on your problem
scroll down to error 19 and try the fix they suggest
Post back with the result

http://support.micro...des.htm?gssnb=1

[rshaffer61]

Found this from microsoft on your problem
scroll down to error 19 and try the fix they suggest
Post back with the result

http://support.micro...des.htm?gssnb=1

[Jir]

I also found that some other place said that getting rid of the Lower and Upper filters in this location:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318

would help, which didn't. Is this what Last Known Good Configuration would do, or is there another way? Just curious

Edited by Jir, 28 March 2009 - 11:02 AM.

[rshaffer61]

It will go back to the last known good registry
If that doesn't work follow the steps in the link
By removing the hardware in device manager it will allow registry to write a new registry entry

[Jir]

I've tried both and neither have worked sadly.

Edited by Jir, 28 March 2009 - 11:15 AM.

[rshaffer61]

are you sure the drives work?
you may have to open the case and reseat the cable to both drives and to the mobo.
Did the drives come with software?
How old are they?
Have you checked to see if firmware is up to date?