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Browsers won't work. Please save me!


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#1
tempula

tempula

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hi, I have internet connection but both my IE and my Firefox won't work.
I tried resetting my router...but I figured its not the router's problem since I'm using the wireless right now.
I use AVG and have an expired Norton. The computer was working fine 3 days ago (the last time I used it)
help!?
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#2
Dan

Dan

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Hey tempula -- welcome to G2G :)

Please try the following two steps and post the results.

Step 1 - Connectivity test:
  • Press Start
  • Select Run
  • Type cmd and press OK
  • In the new command prompt window, please type the following commands (*Note: each ping will take approximately 10 seconds to complete; wait for the command prompt to return before you type the next one. Also, the single '>' and double '>>' are intentional; please type the commands exactly as they appear):
    • ipconfig /all > C:\results.txt
    • route print >> C:\results.txt
    • ping 127.0.0.1 >> C:\results.txt
    • ping google.com >> C:\results.txt
    • ping 209.85.171.100 >> C:\results.txt
  • Once the above commands have completed, navigate to your C: drive and open the text file results.txt -- please copy/paste the contents of this file into your next response.
Step 2 - Restart your machine in Safe Mode with Networking:
Please restart the problematic machine in Safe Mode with Networking and then see if you can get an Internet connection; can you?
*Note: You will not be able to use a wireless connection while in Safe Mode; please ensure all tests are performed with a wired (Ethernet) connection.

Thanks,
- Dan
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#3
mrjones0515

mrjones0515

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i have same problem

Edited by mrjones0515, 03 April 2009 - 04:11 PM.

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