Edited by p_row, 30 March 2009 - 06:20 PM.
Comp wont restart/shutdown
Started by
p_row
, Mar 30 2009 06:19 PM
#1
Posted 30 March 2009 - 06:19 PM
#2
Posted 30 March 2009 - 06:22 PM
If you have been waiting that long then something is not right. Is there any actual signs of the computer doing anything or is it sitting idle?
#3
Posted 30 March 2009 - 06:26 PM
As of right now rsaffer61, it says " Do not turn off or unplug your computer; it will turn off automatically". =/
Any help you can give me?
Any help you can give me?
#4
Posted 30 March 2009 - 06:35 PM
But is it doing anything?
Is the activity light flickering on the front of the case?
Is the activity light flickering on the front of the case?
#5
Posted 30 March 2009 - 06:39 PM
No rshaffer61, no activity light or anything sir.
#6
Posted 30 March 2009 - 08:49 PM
Then I would say that the restore is not working.
Do you have the original install disks for the system?
I see its an Acer system , then you should have the Acer recovery cd that came with the system when you bought it.
Do you have the original install disks for the system?
I see its an Acer system , then you should have the Acer recovery cd that came with the system when you bought it.
#7
Posted 30 March 2009 - 08:53 PM
I really don't remember having to install anything rshaffer61. Just the usual setup options you go through when you first operate it. But to install the cd,(even if I did have it) I would have to turn off the comp maually wouldn't I?
#8
Posted 30 March 2009 - 09:05 PM
Yes you would have to shut the system down completely
The recovery cd or a genuine os disc will be needed.
Can you give me some info on the system
I know its an Acer but I need to know what model it is.
Also just for my own sake, did you buy the system new or was it used?
What os is on it?
Xp Home or Pro
The recovery cd or a genuine os disc will be needed.
Can you give me some info on the system
I know its an Acer but I need to know what model it is.
Also just for my own sake, did you buy the system new or was it used?
What os is on it?
Xp Home or Pro
#9
Posted 30 March 2009 - 09:13 PM
Oh wow. Well I unfortuanately, I dont have the installation cd but here is the info you requested:
Model:ZG5
I recieved this computer as a gift, so I dont know if it was actually used or not.
And as far as the os is concerned, I don't know if it is xp pro or xphome.....
Sorry if I'm making this difficult =/
Model:ZG5
I recieved this computer as a gift, so I dont know if it was actually used or not.
And as far as the os is concerned, I don't know if it is xp pro or xphome.....
Sorry if I'm making this difficult =/
#10
Posted 30 March 2009 - 09:32 PM
If you can get it to boot into windows the to check what version you have is to
go to
Start> right click on "My Computer"
go to properties
on that screen is the info
you can post everything on that screen except registration info as that is not for everyone to see.
I will see if I can find a original recovery disk on manufacturers site for you to download
go to
Start> right click on "My Computer"
go to properties
on that screen is the info
you can post everything on that screen except registration info as that is not for everyone to see.
I will see if I can find a original recovery disk on manufacturers site for you to download
#11
Posted 30 March 2009 - 09:37 PM
Ok rshaffer61, I found the info you wanted, the version is :(Xp) Home Edition
Edited by p_row, 30 March 2009 - 09:38 PM.
#12
Posted 30 March 2009 - 09:44 PM
Ok I found the recovery cd info. Since you don't have it you will have to purchase it. Here is the website, you will have to put in a SNID number that is located somewhere on the laptop.
With that we can format the system and take it back to factory default. Another option is to try a repair installation. Either way you will have to get the cd to do either. Let me know what you decide to do and I will be here if you decide to go forward.
https://secure.tx.ac...aspx?brand=acer
With that we can format the system and take it back to factory default. Another option is to try a repair installation. Either way you will have to get the cd to do either. Let me know what you decide to do and I will be here if you decide to go forward.
https://secure.tx.ac...aspx?brand=acer
Edited by rshaffer61, 30 March 2009 - 10:32 PM.
#13
Posted 30 March 2009 - 10:14 PM
Alright rshaffer61, Thanks for the help but I wont be able to buy the os cd that you suggested. I guess I might have to just turn off the comp manually and see what happens from there =/ Thanks alot though sir, you have been most helpful.
#14
Posted 30 March 2009 - 10:31 PM
I'm sorry we could not resolve the problem. I'm sure another tech will look at this and maybe they can come up with a way to fix this without doing the repair installation.
Again I will continue to research this and if I can find something to try I will post it for you.
Again I will continue to research this and if I can find something to try I will post it for you.
Edited by rshaffer61, 30 March 2009 - 10:33 PM.
#15
Posted 30 March 2009 - 10:33 PM
No prblem rshaffer61. Thanks for the info sir, well I'm off now. Take care rshaffer61.
Similar Topics
0 user(s) are reading this topic
0 members, 0 guests, 0 anonymous users