Thank you for any help you can offer.
can't get scanner software installed
#1
Posted 01 April 2009 - 02:10 PM
Thank you for any help you can offer.
#2
Posted 01 April 2009 - 02:30 PM
First one is there seems to be no support for it if you have vista. Since you don't that is not a issue for you
Second there also is a issue with installing the software if you have Xp and SP2 installed on your system.
I'm still looking to see if there is a way to install it. Please be patient but we will find out for you.
Edited by rshaffer61, 01 April 2009 - 02:30 PM.
#3
Posted 01 April 2009 - 02:39 PM
Let me know if it works and I will keep researching this for you
#4
Posted 01 April 2009 - 02:52 PM
#5
Posted 01 April 2009 - 02:59 PM
#7
Posted 02 April 2009 - 01:58 PM
#8
Posted 05 April 2009 - 12:05 PM
#10
Posted 05 April 2009 - 12:33 PM
#11
Posted 05 April 2009 - 12:36 PM
The reason I ask is I'm going to get a more experienced tech to take a look at this topic and see if they can offer any help. I just don't want to go past your warranty period in case you do indeed have to send it back and get a replacement or newer model.
#12
Posted 05 April 2009 - 12:43 PM
#13
Posted 06 April 2009 - 12:08 AM
My name is Cbarnard
I have been looking this thread over.
I recently bought a new flatbed scanner to replace one that had just stopped working. The old one was a Visioneer 7100 and the new one is a Visioneer 7300, both with Paperport software. I can't get the new software to install. The installation process keeps getting "interupted" (according to the window that pops up) and aborts. I've tried uninstalling everything and starting over, disabling my antivirus program, rebooting the computer....nothing works. The troubleshooting section of the owners manual just repeats all the installation instructions. The scanner installs and works but with no document management program to take the scan it's about useless. Has anyone else seen this problem. If so, how did you solve it. The software is Paperport 8. I'm running Windows XP Pro. I'm using the installation disc that came with the scanner.
Thank you for any help you can offer.
What antivirus are you using?
What software fo you use for spyware and malware?
what firewall are you using?
From what I can see this software "visoneer" can be temperamental during the install. Please post back with all versions of the above requested software you are using, we have to make sure all of them are disabled... Then maybe we can get it to install...
Good Luck
Cbarnard
Edited by cbarnard, 06 April 2009 - 12:09 AM.
#14
Posted 06 April 2009 - 07:10 AM
Please let us know how this works out and if you decide to follow my suggestion please let me know how that works for you.
#15
Posted 07 April 2009 - 02:49 PM
Similar Topics
0 user(s) are reading this topic
0 members, 0 guests, 0 anonymous users