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Switched from Cable to DSL - Problems


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#1
alterna_de

alterna_de

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I recently switched from using Cox Cable internet(1.5mbps) to Embarq DSL(3 mbps). Its been nothing but a nightmare and Embarq says they cannot help me.

Here is my problem. Ever since I started to use Embarq pages load slow, if at all. When they do load, it is often incomplete or the formatting is completely bizarre. I have their modem, 660, hooked up to my netgear wireless router WGR614 v5. I have scanned my computer for malware, spyware, and everything else. They all come back clean. I have reinstalled my browser(Firefox), Uninstalled all my virus scanners(AVG and SUPER), taken down my firewall, Reset the modem and router, and still this problem persists.

If it matters at all, on the embarq modem the ethernet light is orange as well as the connection number on my router. When the modem is directly connected to the computer it is green.
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#2
Dan

Dan

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Hey alterna_de -- welcome to G2G :)

Do you know what protocol your ISP uses to connect? i.e. PPPoE, PPPoA? Have you ensured your router has the latest firmware installed? Is your modem setup in bridged mode?

Try setting your duplex setting.

Step 1 - Change your duplex setting:
  • Click Start, select Run, type ncpa.cpl and press OK.
  • In the new window, right-click on your Network Connection and select Properties.
  • In the new window, press the Configure.. button.
  • Select the Advanced tab.
  • In this new window, you should see a Property: list. Within this list, look for an item called something similar to Speed & duplex settings (the exact name will vary depending on your manufacturer).
  • Select this item (so that it is high-lighted) and then please note down its current Value -- post this value.
  • Change the value to one of the following, and then test if your connection improves or not. If it doesn't, try a different value and test -- repeat for each item.
  • 100 Mbps Full Duplex
  • 100 Mbps Half Duplex
  • 10 Mbps Full Duplex
  • 10 Mbps Half Duplex
If you do not notice an improvement with any of these settings, you may change it back to its original value (that you noted down).

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#3
alterna_de

alterna_de

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I have tried chaning the duplex setting before to no change. My router has the latest firmware and my modem is in routing mode.
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#4
Dan

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Please do the following twice; once when connected via your router, and once when connected directly to your modem. Please label each accordingly -- ensure you post/move the results.txt file before you do it the second time, else you will simply overwrite it.

Step 1 - Connectivity test:
  • Press Start
  • Select Run
  • Type cmd and press OK
  • In the new command prompt window, please type the following commands (*Note: each ping will take approximately 10 seconds to complete; wait for the command prompt to return before you type the next one. Also, the single '>' and double '>>' are intentional; please type the commands exactly as they appear):
    • ipconfig /all > C:\results.txt
    • route print >> C:\results.txt
    • ping 127.0.0.1 >> C:\results.txt
    • ping google.com >> C:\results.txt
    • ping 209.85.171.100 >> C:\results.txt
  • Once the above commands have completed, navigate to your C: drive and open the text file results.txt -- please copy/paste the contents of this file into your next response.

Edited by Dan, 03 April 2009 - 09:42 PM.

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#5
alterna_de

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Connected via router


Windows IP Configuration

Host Name . . . . . . . . . . . . : your-4dacd0ea75
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek RTL8139/810x Family Fast Ethernet NIC
Physical Address. . . . . . . . . : 00-15-F2-F1-90-7D
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

IP Address. . . . . . . . . . . . : 192.168.1.2
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DNS Servers . . . . . . . . . . . : 192.168.1.1
Lease Obtained. . . . . . . . . . : Saturday, April 04, 2009 10:26:01 AM
Lease Expires . . . . . . . . . . : Sunday, April 05, 2009 10:26:01 AM

===========================================================================
Interface List
0x1 ........................... MS TCP Loopback interface
0x20002 ...00 15 f2 f1 90 7d ...... Realtek RTL8139/810x Family Fast Ethernet NIC - Packet Scheduler Miniport
===========================================================================
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.1.1 192.168.1.2 20
58.9.114.206 255.255.255.255 192.168.1.1 192.168.1.2 20
127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1 1
169.254.0.0 255.255.0.0 192.168.1.2 192.168.1.2 20
192.168.1.0 255.255.255.0 192.168.1.2 192.168.1.2 20
192.168.1.2 255.255.255.255 127.0.0.1 127.0.0.1 20
192.168.1.255 255.255.255.255 192.168.1.2 192.168.1.2 20
224.0.0.0 240.0.0.0 192.168.1.2 192.168.1.2 20
255.255.255.255 255.255.255.255 192.168.1.2 192.168.1.2 1
Default Gateway: 192.168.1.1
===========================================================================
Persistent Routes:
None
===========================================================================
Interface List
0x1 ........................... MS TCP Loopback interface
0x20002 ...00 15 f2 f1 90 7d ...... Realtek RTL8139/810x Family Fast Ethernet NIC - Packet Scheduler Miniport
===========================================================================
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.1.1 192.168.1.2 20
58.9.114.206 255.255.255.255 192.168.1.1 192.168.1.2 20
127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1 1
169.254.0.0 255.255.0.0 192.168.1.2 192.168.1.2 20
192.168.1.0 255.255.255.0 192.168.1.2 192.168.1.2 20
192.168.1.2 255.255.255.255 127.0.0.1 127.0.0.1 20
192.168.1.255 255.255.255.255 192.168.1.2 192.168.1.2 20
224.0.0.0 240.0.0.0 192.168.1.2 192.168.1.2 20
255.255.255.255 255.255.255.255 192.168.1.2 192.168.1.2 1
Default Gateway: 192.168.1.1
===========================================================================
Persistent Routes:
None


Pinging 127.0.0.1 with 32 bytes of data:



Reply from 127.0.0.1: bytes=32 time<1ms TTL=64
Reply from 127.0.0.1: bytes=32 time<1ms TTL=64
Reply from 127.0.0.1: bytes=32 time<1ms TTL=64
Reply from 127.0.0.1: bytes=32 time<1ms TTL=64



Ping statistics for 127.0.0.1:

Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms



Pinging google.com [74.125.45.100] with 32 bytes of data:



Reply from 74.125.45.100: bytes=32 time=66ms TTL=242

Reply from 74.125.45.100: bytes=32 time=65ms TTL=242

Reply from 74.125.45.100: bytes=32 time=65ms TTL=242

Reply from 74.125.45.100: bytes=32 time=65ms TTL=242



Ping statistics for 74.125.45.100:

Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 65ms, Maximum = 66ms, Average = 65ms



Pinging 209.85.171.100 with 32 bytes of data:



Reply from 209.85.171.100: bytes=32 time=57ms TTL=239

Reply from 209.85.171.100: bytes=32 time=60ms TTL=239

Request timed out.

Request timed out.



Ping statistics for 209.85.171.100:

Packets: Sent = 4, Received = 2, Lost = 2 (50% loss),

Approximate round trip times in milli-seconds:

Minimum = 57ms, Maximum = 60ms, Average = 58ms

Connected Direct to Modem


Windows IP Configuration



Host Name . . . . . . . . . . . . : your-4dacd0ea75

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Hybrid

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No



Ethernet adapter Local Area Connection:



Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : Realtek RTL8139/810x Family Fast Ethernet NIC

Physical Address. . . . . . . . . : 00-15-F2-F1-90-7D

Dhcp Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

IP Address. . . . . . . . . . . . : 192.168.2.2

Subnet Mask . . . . . . . . . . . : 255.255.255.0

Default Gateway . . . . . . . . . : 192.168.2.1

DHCP Server . . . . . . . . . . . : 192.168.2.1

DNS Servers . . . . . . . . . . . : 192.168.2.1

Lease Obtained. . . . . . . . . . : Saturday, April 04, 2009 12:20:15 PM

Lease Expires . . . . . . . . . . : Tuesday, April 07, 2009 12:20:15 PM

===========================================================================
Interface List
0x1 ........................... MS TCP Loopback interface
0x20002 ...00 15 f2 f1 90 7d ...... Realtek RTL8139/810x Family Fast Ethernet NIC - Packet Scheduler Miniport
===========================================================================
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.2.1 192.168.2.2 20
127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1 1
169.254.0.0 255.255.0.0 192.168.2.2 192.168.2.2 20
192.168.2.0 255.255.255.0 192.168.2.2 192.168.2.2 20
192.168.2.2 255.255.255.255 127.0.0.1 127.0.0.1 20
192.168.2.255 255.255.255.255 192.168.2.2 192.168.2.2 20
224.0.0.0 240.0.0.0 192.168.2.2 192.168.2.2 20
255.255.255.255 255.255.255.255 192.168.2.2 192.168.2.2 1
Default Gateway: 192.168.2.1
===========================================================================
Persistent Routes:
None


Pinging 127.0.0.1 with 32 bytes of data:



Reply from 127.0.0.1: bytes=32 time<1ms TTL=64

Reply from 127.0.0.1: bytes=32 time<1ms TTL=64

Reply from 127.0.0.1: bytes=32 time<1ms TTL=64

Reply from 127.0.0.1: bytes=32 time<1ms TTL=64



Ping statistics for 127.0.0.1:

Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms



Pinging google.com [74.125.45.100] with 32 bytes of data:



Reply from 74.125.45.100: bytes=32 time=64ms TTL=243

Reply from 74.125.45.100: bytes=32 time=64ms TTL=243

Reply from 74.125.45.100: bytes=32 time=64ms TTL=243

Reply from 74.125.45.100: bytes=32 time=64ms TTL=243



Ping statistics for 74.125.45.100:

Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 64ms, Maximum = 64ms, Average = 64ms



Pinging 209.85.171.100 with 32 bytes of data:



Reply from 209.85.171.100: bytes=32 time=56ms TTL=240

Reply from 209.85.171.100: bytes=32 time=57ms TTL=240

Reply from 209.85.171.100: bytes=32 time=56ms TTL=240

Reply from 209.85.171.100: bytes=32 time=56ms TTL=240



Ping statistics for 209.85.171.100:

Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 56ms, Maximum = 57ms, Average = 56ms
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#6
Dan

Dan

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With your sort of setup, you generally need to have your modem setup in Bridged mode in order for it to work properly --How to Bridge Embarq 660 DSL Modem. Let us know if there's any change when in Bridged mode.

- Dan
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