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Cannot connect to password protected network.


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#1
thenuge15

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I just reinstalled windows XP on my dell vostro. I can connect to my network if there is no password but if I put a password on it then it just gets stuck on acquiring network address. Also, I have tried Winsock Fix.

Thanks-Sam
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#2
Dan

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Hey Sam -- welcome to G2G :)

Have you downloaded and installed the latest drivers for your network adapter? That is the most common cause of your issue.

What's the make and model of your network adapter?

When you try to connect with encryption enabled, please do the following.
  • Click Start, select Run, type cmd and press OK
  • In the new command prompt window, type ipconfig /all > C:\ipconfig.txt
  • Navigate to your C: drive and open the text file ipconfig.txt -- please copy/paste the contents of this file into your next response.
Thanks,
- Dan

Edited by Dan, 02 April 2009 - 06:10 PM.

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#3
thenuge15

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I went to the dell website and made sure i had the right driver.

Here is the txt file the make of the card is in there.

Thanks-Sam


Windows IP Configuration



Host Name . . . . . . . . . . . . : sam

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Unknown

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No



Ethernet adapter Wireless Network Connection 3:



Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : Dell Wireless 1390 WLAN Mini-Card

Physical Address. . . . . . . . . : 00-1C-26-23-8D-6E

Dhcp Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

IP Address. . . . . . . . . . . . : 0.0.0.0

Subnet Mask . . . . . . . . . . . : 0.0.0.0

Default Gateway . . . . . . . . . :

DHCP Server . . . . . . . . . . . : 192.168.1.1
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#4
Dan

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Can you please also post an ipconfig /all from a working computer, or when you're connected without encryption enabled.

Thanks,
- Dan
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#5
thenuge15

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I posted one from a different network, I'll post the right one soon. I have to wait for my room mate to come back and get it off his computer.

Edited by thenuge15, 02 April 2009 - 07:20 PM.

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#6
thenuge15

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Here is a log from a different computer on the encrypted network.



Windows IP Configuration

Host Name . . . . . . . . . . . . : Nate-Laptop
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Broadcast
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : hsd1.mi.comcast.net.

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . : hsd1.mi.comcast.net.
Description . . . . . . . . . . . : Intel® PRO/Wireless 3945ABG Network Connection
Physical Address. . . . . . . . . : 00-1F-3C-45-B7-F8
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::5c61:6a3c:594e:a66a%11(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.102(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Thursday, April 02, 2009 9:54:26 PM
Lease Expires . . . . . . . . . . : Friday, April 03, 2009 9:54:26 PM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DNS Servers . . . . . . . . . . . : 68.87.77.130
68.87.72.130
68.87.75.194
NetBIOS over Tcpip. . . . . . . . : Enabled

Edited by thenuge15, 02 April 2009 - 08:05 PM.

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#7
Dan

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Try setup a static IP and see if you can connect to your (encrypted) wireless.

Step 1 - Configure a Static IP:
Goto Start --> Programs --> Accessories --> Communications --> Network Connections --> Right click on your Wireless Network Connection --> Select Properties --> Click on Internet Protocl (TCP/IP) once and press the Properties button --> Select the option Use the following IP Address: --> Enter in the following details:
  • IP Address: 192.168.1.112
  • Subnet Mask: 255.255.255.0
  • Default Gateway: 192.168.1.1
Select Use the following DNS Servers --> Enter in two DNS Servers:
  • Preferred DNS Server: 68.87.77.130
  • Alternate DNS Server: 68.87.72.130
Press OK.

Try to connect to your wireless; do you acquire a connection?
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#8
thenuge15

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Dan, I was able to connect to the encrypted network doing that, but no web pages would load.
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#9
Dan

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Hey Sam,

Let's get rid of the Static IP, then I'm going to have you enable tracing so I can see what's going on. Repeat the steps I posted above but instead of selecting Use the following IP Address: and Use the following DNS Servers, revert it back to their respective Automatic settings.

Once you've done that, please do the following.

Step 1 - Enable wireless tracing (Windows XP):
  • Click Start, select Run, type cmd and press OK
  • In the new command prompt window, type netsh ras set tracing * en
  • Restart your computer. Upon reboot, attempt to connect to your network (when encryption is enabled) -- *Note: it is important that you note down the time that you tried to connect, as I will need this information in order to identify where in the log to look -- please post the exact time (Hours, minutes, day, month).
  • Once it fails, navigate to %WINDIR%\tracing -- either type that manually into your explorer address bar, or navigate to your system root (i.e. C:\Windows\tracing).
  • The files we're interested in are
    • Wzctrace.log
    • Eapol.log
    • Wzcdlg.log
    • Netman.log
    • Netshell.log
  • Please ZIP these files and then upload them as an Attachment.
    *Note: if they are too large, I will PM you my e-mail address and you can send them to me that way.
  • Once you have uploaded the ZIP file, you can disable tracing by opening a command prompt and typing netsh ras set tracing * disable

Edited by Dan, 03 April 2009 - 09:38 PM.

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#10
thenuge15

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Dan I don't have a zipping program and I'm having trouble finding a free one. Please email me at Edit: Unless you REALLY like getting spam, you should NEVER post your email address in an open forum and i will send them to you via email. Thanks-Sam
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#11
Oreo Collas

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thenuge15, I sent you a PM with a link to a great zipping program called win rar for future use. :)

[EDIT] Spell check. :)

Edited by Oreo Collas, 06 April 2009 - 01:54 PM.

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#12
Dan

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Thanks Oreo.

If you can't ZIP them, try simply uploading them one at a time. The first files I'll need to see are Wzctrace.log and Eapol.log.
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#13
thenuge15

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Dan, It says I am not permitted to upload files.
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#14
Dan

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You can either rename the files to *.txt files and upload them, or simply e-mail them to me -- I PM'ed you my address.
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#15
Dan

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Thanks Sam -- I got the files. They're pretty long so it may take me a day or so to get back to you -- will let you know if I find anything ASAP.
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