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MS mouse pointer jumping around


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#1
mcaleck

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Hi,

I bought a MS Wireless Desktop 1000 keyboard + mouse combo a couple of months ago and recently my mouse pointer began to jump around and click by itself at a random fashion. Support for the hardware is useless, so first I tried the usual suggestions, i.e. cleaning the surface, using a different textured mousepad, reinstalling the software, scanning for malware (I know one particular malware is often thought to be responsible but nothing was found), which didn't help. So I went to the MS website and digged up this link: http://support.microsoft.com/kb/321122. The premise that "This issue may occur if files from a previous installation of a pointing device are still on the computer" seems to be correct as some months ago I was using a MS Wireless Laser Mouse 8000. So I went ahead and tried to do the steps MS suggested but it's quite complicated and when I got to step four it became quite confusing, so I stopped short of removing devices (seems quite dangerous). So I was just wondering if there's any other way to work around this or should I just get down to it and try to go all the way with this hoping that MS won't mess up my PC again. Thanks for your help.
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#2
Anthony19

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Hello mcaleck & Welcome to GTG !

Tried new batteries ???

i know wireless keyboard go " Hay-wire " when they run low on batt power...

If no luck there , we can help you step by step on any issue's / queries you might have...

Best of luck !

Anthony19
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#3
mcaleck

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oh, yes, i forgot to mention I tried three different sets of new batteries and that didn't help either

Edited by mcaleck, 03 April 2009 - 02:58 AM.

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#4
mcaleck

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so in step 3 on the MS support website above it says:

5. Use the ARROW keys to select each subkey. Each subkey has a four-digit number. In the right pane, view the DriveDesc line. If the information to the right of the DriveDesc line indicates any kind of mouse, press DELETE to remove only that subkey. When you are prompted to confirm the deletion, click Yes.

does the DriverDesc entry "HID-compliant mouse" need to be also removed?
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#5
Anthony19

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Hello mcaleck

Quote : Warning The steps in the "Resolution" section may disable the internal pointing device on a portable computer

Is this laptop or desktop ?

Have you backed up the registry ?

Anthony19

Edited by Anthony19, 03 April 2009 - 08:16 PM.

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#6
mcaleck

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no, desktop, and yes, I have
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#7
Anthony19

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Hello mcaleck

In that case we may proceed :)

Quote: If the information to the right of the DriveDesc line indicates any kind of mouse, press DELETE to remove only that subkey

When you have DriveDesc selected... anything to the right side that indicates any kind of mouse must be removed... "Press delete to remove ONLY THAT SUBKEY ! "( that's what you want to do )

Best of luck

Anthony19
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