[precious_rose]

Hello: This is my first post, so I hope I give you everything you need to help me figure this out.

I turned on my computer and found that I no longer have any sound.

I tried to d/l a new driver and it got cancled in the middle of it but in my control panel it says I have two ot them now. I don't know which one is the original.

One of them is

Realtek High Definition Audio Driver

And the other one is

High Definition Audio Driver Package - KB888111

I don't know what to do. I am not skilled in working on this computer at all, so I will have to have specific instructions.

I would like to say thank you in advance for any help.

Edited by precious_rose, 03 April 2009 - 07:55 AM.

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Hello welcome to GeeksToGo, We will be happy to help you.

I will need some more information
Make and Model
Operating System
Age of the computer
Memory Total
Hard Drive Size, How much free space

If it is custom then I will need the following
The CPU brand and model
The Motherboard brand and model
Ram amount and speed
Cd\Dvd rom interface IDE/ SATA
Hard Drive size and free space
Any cards in PCI slots
Any software installed\updated and driver updates done just before problem started

All this will help in determining a course of action to best correct the problem you are experiencing.

[rshaffer61]

Hello welcome to GeeksToGo, We will be happy to help you.

I will need some more information
Make and Model
Operating System
Age of the computer
Memory Total
Hard Drive Size, How much free space

If it is custom then I will need the following
The CPU brand and model
The Motherboard brand and model
Ram amount and speed
Cd\Dvd rom interface IDE/ SATA
Hard Drive size and free space
Any cards in PCI slots
Any software installed\updated and driver updates done just before problem started

All this will help in determining a course of action to best correct the problem you are experiencing.

[precious_rose]

Can you please tell me how to find these things you are asking for. The only thing I can tell you now is this...

Windows XP Pro
Virsion: 2002
Service Pack 2

AMD Sempron™ Processor
2800+
1.60 GHz,512 MB of RAM
Physical Address Extension

C: Drive says it is 29.2GB with 17.9GB free space
D: Drive says it is 45.2GB with 44.9GB free space (That is because I just had to reformat)

The computer is old and has NO CD ROM.
I don't know where to find any other info you asked for and to be honest, I don't even know what you mean by most of what you asked for.

The only thing I did to update was to install IE 7.

Edited by precious_rose, 03 April 2009 - 08:21 AM.

[rshaffer61]

Is your computer a named brand system
Dell, Compaq, Hp, Gateway
If so then I need to know what model it is.
that info should be on the front of the computer or on the back
This will help me to get you the right drivers you may need to fix your problem.
And don't worry I have 4 family memebers here that don't understand much of what I say either

[precious_rose]

I've looked everywhere and can't see any name at all. I am in the Phillippines and I bought this computer from an internet cafe. As I said, all I know is that it is old.

Edited by precious_rose, 03 April 2009 - 08:48 AM.

[rshaffer61]

ok that would mean it''s what's called a clone system. No problem.
First thing we need to do is look at your device manager
Are you running Xp
If so do the following
Right click on My Computer>Properties>Hardware>Device Manager

Are there any entries with a yellow exclamation mark or a red mark to the left of it?

[precious_rose]

Yes, I'm running XP

I have looked and there is nothing in red or yellow.

[rshaffer61]

Ok thats good.
Lets look at some basic things
When you try to listen to a audio file are you getting any error message?

[precious_rose]

Ok I hope I can make you understand this.

I have a magic jack phone. When I try and play songs it will come through that instead of through my speakers. When I go to look and see if I can change it to a different sound system, there is nothing else to try. It only has the magic jack audio to choose from.

So it is playing, but it is playing through the phone device and not the computer device.

I have not tried to unplug the mj as of yet to see what will happen if I then try to play a song. Would you like me to try doing that?

Edited by precious_rose, 03 April 2009 - 09:16 AM.

[rshaffer61]

Yes try that but not sure why it is playing through that.
My daughter has a magic jack also and it plugs into the usb port on the front of her computer. Your's may plug into the back as you may not have front usb connectors.

[precious_rose]

Yes I also have front ones, but I have the mj plugged into the back because of the way I have my computer set up. Does that make a difference?

Ok, I will go now and try unplugging and play a song and see what happens.

BTW, thank you for helping me.

[rshaffer61]

You are very welcome. Please unplug and plug your speakers back into the audio connector on the system. This is just to make sure it is connecting properly
Also if that does not fix the problem then
please do the following
go to start>control panel? sounds and audio devices> click on speaker volume> make sure volumelevel is turned up for both left and right speakers
then click on Audio tab at the top and see what the default device is in Sound Playback

[precious_rose]

Ok, it says

Windows media player cannot play the file because there is a problem with your sound device.There might not be a sound device installed in your computer,it might be in use by another program,or it might not be functioning properly.

In speakers settings, I cant click anything coz its not highlighted...it says also no audio device.

[rshaffer61]

ahh ok now we're getting somewhere.
lets try this
click Here
and then where it says
Windows 98Gold/98se/Me/2000/XP/2003(32/64 bits) for Driver only. For Windows 98 SE, DirectX®8 is required to enable advanced features. (Executable file)
click Go under the Site 1
if it doesn't self install then run the exe file and then try your sound again

[precious_rose]

Well that seems to have fixed the problem.

Thank you very much for your time and effort. You obviously know you have been a great help to me, so once again, thank you.

Edited by precious_rose, 03 April 2009 - 10:56 AM.