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Cant Get Online


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#1
uptonic

uptonic

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Hi
My laptop detects the wireless router perfectly but it cant access the internet. My other pc and playstation are connected to the internet without any problems so i know this laptop has some kid of config issue. I bought it in Thailand a few weeks ago. Its a compaq presario running on XP. Ive tried disabling firewall, setting lan to auto detect and right clicked the wireless icon and selected repair.... But none of these actions make any difference.

Im hoping someone could shine their wisdom on me!? Thanks in advance
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#2
Dan

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Hey uptonic,

Do you have wireless encryption (i.e. WEP, WPA, WPA2, etc.) setup? Please do the following on the laptop.

Step 1 - Connectivity test:
  • Press Start
  • Select Run
  • Type cmd and press OK
  • In the new command prompt window, please type the following commands (*Note: each ping will take approximately 10 seconds to complete; wait for the command prompt to return before you type the next one. Also, the single '>' and double '>>' are intentional; please type the commands exactly as they appear):
    • ipconfig /all > C:\results.txt
    • route print >> C:\results.txt
    • ping 127.0.0.1 >> C:\results.txt
    • ping google.com >> C:\results.txt
    • ping 209.85.171.100 >> C:\results.txt
  • Once the above commands have completed, navigate to your C: drive and open the text file results.txt -- please copy/paste the contents of this file into your next response.
Thanks,
- Dan
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#3
uptonic

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Hi Dan, thanks for replying to my post. I did as you said and this is what was found in my results.txt :



Windows IP Configuration



Host Name . . . . . . . . . . . . : peachy

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Unknown

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No

DNS Suffix Search List. . . . . . : home



Ethernet adapter Wireless Network Connection:



Connection-specific DNS Suffix . : home

Description . . . . . . . . . . . : Intel® PRO/Wireless LAN 2100 3B Mini PCI Adapter

Physical Address. . . . . . . . . : 00-04-23-84-57-BD

Dhcp Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

IP Address. . . . . . . . . . . . : 192.168.1.64

Subnet Mask . . . . . . . . . . . : 255.255.255.0

Default Gateway . . . . . . . . . : 192.168.1.254

DHCP Server . . . . . . . . . . . : 192.168.1.254

DNS Servers . . . . . . . . . . . : 192.168.1.254

Lease Obtained. . . . . . . . . . : Saturday, April 04, 2009 10:38:13 AM

Lease Expires . . . . . . . . . . : Sunday, April 05, 2009 10:38:13 AM



Ethernet adapter Local Area Connection:



Media State . . . . . . . . . . . : Media disconnected

Description . . . . . . . . . . . : Realtek RTL8139C+ Fast Ethernet NIC

Physical Address. . . . . . . . . : 00-02-3F-67-AF-FD

===========================================================================
Interface List
0x1 ........................... MS TCP Loopback interface
0x2 ...00 04 23 84 57 bd ...... Intel® PRO/Wireless LAN 2100 3B Mini PCI Adapter - Packet Scheduler Miniport
0x3 ...00 02 3f 67 af fd ...... Realtek RTL8139 Family PCI Fast Ethernet NIC - Packet Scheduler Miniport
===========================================================================
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.1.254 192.168.1.64 30
127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1 1
192.168.1.0 255.255.255.0 192.168.1.64 192.168.1.64 30
192.168.1.64 255.255.255.255 127.0.0.1 127.0.0.1 30
192.168.1.255 255.255.255.255 192.168.1.64 192.168.1.64 30
224.0.0.0 240.0.0.0 192.168.1.64 192.168.1.64 30
255.255.255.255 255.255.255.255 192.168.1.64 3 1
255.255.255.255 255.255.255.255 192.168.1.64 192.168.1.64 1
Default Gateway: 192.168.1.254
===========================================================================
Persistent Routes:
None


Pinging 127.0.0.1 with 32 bytes of data:



Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128



Ping statistics for 127.0.0.1:

Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms



Pinging google.com [74.125.45.100] with 32 bytes of data:



Reply from 74.125.45.100: bytes=32 time=124ms TTL=238

Reply from 74.125.45.100: bytes=32 time=127ms TTL=238

Reply from 74.125.45.100: bytes=32 time=128ms TTL=238

Reply from 74.125.45.100: bytes=32 time=128ms TTL=238



Ping statistics for 74.125.45.100:

Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 124ms, Maximum = 128ms, Average = 126ms



Pinging 209.85.171.100 with 32 bytes of data:



Reply from 209.85.171.100: bytes=32 time=183ms TTL=234

Reply from 209.85.171.100: bytes=32 time=185ms TTL=234

Reply from 209.85.171.100: bytes=32 time=186ms TTL=234

Reply from 209.85.171.100: bytes=32 time=182ms TTL=234



Ping statistics for 209.85.171.100:

Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 182ms, Maximum = 186ms, Average = 184ms
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#4
Dan

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Hey there,

Everything looks good there, you appear to have an active connection, as you said. The most likely issue here is security software (i.e. firewall/anti-virus) interfering with your connection; often times these applications will let through low-level traffic, such as pings, but block normal HTTP traffic, which appears to be what is happening to you. So, let's have a look at what's running on your machine.

Step 1 - Generate a startup and uninstall list:
Please download HijackThis (if you do not already have it) and install it -- once it is installed, restart your computer. Once the computer starts up, can you please launch HijackThis and then select the option Open the Misc Tools section -- select Generate StartupList log. Save the startup list in a safe location. Now select the option Open Uninstall Manager and then click Save list -- save it to a safe location. Please post the contents of the startup list and the uninstall list in your next response.

Thanks,
- Dan
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#5
uptonic

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Hi Dan

Thanks for your reply. Firstly please accept my apologies as I have been a muppet and had run the cmd checks on my woking laptop whch im communicating on (DOH!) Im so sorry to waste your time. So going back to the original advice, I have now done as you said on the correct laptop.

When I click start ; run ; 'cmd'

The same black command screen pops up but closes within a second of opening. So I cant even type any commands in. Does this signify anything?

Thanks

Andy
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#6
Dan

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Heh, that changes things, I suppose :)

When I click start ; run ; 'cmd'

The same black command screen pops up but closes within a second of opening.

Right-click anywhere on your desktop, select New then press Shortcut. When prompted to type the location of the short cut, copy/paste the contents of the code box below:
%systemroot%\system32\cmd.exe
Press next, then finish. Execute this short cut; does this allow you to open the command prompt?
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#7
uptonic

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Thanks, I did as you said and created the shortcut. The same thing happened. the cmd screen opens and closes again within a second
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#8
Dan

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Hm, not too sure why that's happening.

Try this -- goto Start, then press Run. In the Run box, please copy/paste the following text.
cmd /k ipconfig /all > C:\results.txt
Press OK. Repeat this step for each of the following (do one line, press OK, open the run box again and do the next line, and so forth).
cmd /k ping 127.0.0.1 >> C:\results.txt
cmd /k ping google.com >> C:\results.txt
cmd /k ping 209.85.171.100 >> C:\results.txt
Once you've done this, navigate to your C: drive and open the text file results.txt -- please post the contents of this file. You'll need to transfer the file to your other machine in order to post it (i.e. using a USB chip).
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#9
uptonic

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I entered all the commands one by one and the window opened for a split second longer making me think it had actioned the commands. However unlike the working laptop I mistakingly used earlier, this laptop doesnt appear to have a results.txt file. I went to C drive and all that is in there are 5 folders. SWSetup, Doc and Settings, Intel, Windows and Program files. I ran a search for results.txt and nothing was found :-(
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#10
uptonic

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Inside the SWSetup folder there are two folders; SP38688 and more interestingly WLanDrvInstall. The WlanDrvInstall folder contains the following Broadcom (folder), Intel-4965 (folder), data (Video CD movie), HPEnumPCI.dll, PkgInfo (config Settings file) and WDevController (application file)

Not sure if this is any use?
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#11
Dan

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Let's try a different approach :)

Step 1 - Connectivity test:
  • Please download TSO by Artellos from one of the below links.
  • Save the file to a safe location, and then transfer it to the problematic laptop.
  • Launch the TSO.exe file -- in the main screen press the Scan button.
  • Check (tick) the following boxes:
    • Ipconfig
    • Ping
  • Once checked, press the Run Scan! button and then wait for the program to finish the scan.
  • When it finishes, a notepad file will pop up -- please copy/paste the contents of the notepad file into your next reply.
    *Note: If for some reason you close the notepad, your log can be found at C:\TSO.

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#12
uptonic

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Dan,

Thanks for your help and sorry for the big silence. The laptop I was trying to sort out must have been riddled with a virus or something I had downloaded was bugged. Regardless, my main laptop which I am typng from now is very ill! It wont allow me to run online scanners, it wont allow me to open my anti virus ware and it wont allow me to boot in safe mode.
When Im online no HTML images open. I feel its slowly takng over the laptop. Anyway this may not be your field so I will post a new topic. If it is something you know about pleqase let me know as your direction and support was really appreciated.

Thanks

Andy
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