Jump to content

Welcome to Geeks to Go - Register now for FREE

Geeks To Go is a helpful hub, where thousands of volunteer geeks quickly serve friendly answers and support. Check out the forums and get free advice from the experts. Register now to gain access to all of our features, it's FREE and only takes one minute. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more.

Create Account How it Works
Photo

"eRAgent" dwRet = 5


  • Please log in to reply

#1
phatjo911

phatjo911

    Member

  • Member
  • PipPipPip
  • 102 posts
I just bought a new netbook, the Aspire One from Acer, and when I turn the computer on, I get a message with the heading "eRAgent" and in the message box, it says "dwRet = 5"

Even after I click O.K., it comes back after ~ 4 seconds.

I have a feeling this program is connected to the Acer factory program, but why is it doing this? And could this be a virus? Anyone had this before?



Thanks all!
  • 0

Advertisements


#2
The Skeptic

The Skeptic

    Trusted Tech

  • Technician
  • 4,075 posts
Since the computer must be under guarantee your best option would be to call the technical support of ACER.
  • 0

#3
usasma

usasma

    Member

  • Member
  • PipPipPip
  • 636 posts
  • MVP
Here's a link to information about the eRAgent program: http://www.bleepingc....exe-17135.html
If you've already made the backup/recovery disks for the computer, you can turn this off and not experience any ill effects.

To turn it off, you can either enter the program and locate the setting that stops it from starting with Windows - or you can use this free program to disable (don't delete it) it from starting: http://www.microsoft...s/Autoruns.mspx
Then just scroll down the Image Name column and disable the Acer eRecovery stuff by removing the checkmark next to it. Reboot to check and see if you've fixed it.

Edited by usasma, 04 April 2009 - 03:13 PM.

  • 0

#4
phatjo911

phatjo911

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 102 posts
O.K. Thanks!
  • 0






Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP